dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
513
share rss forum feed

dlamp

join:2013-02-17
Albany, GA

[GA] Random disconect during the day

I am experiencing random disconnects during the day causing issues with on-line gaming.

I have used ping -t on the routers default gateway and the modem's default gateway.

There is on splitter on the line the modem uses except the one outside installed by Mediacom.

Modem is a Motorola Surfboard SB5100

Frequency 111000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level 8 dB

Upstream Value
Channel ID 1
Frequency 28000000 Hz Ranged
Power Level 48 dBmV



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Those signals look pretty good. The downstream power level is a little high but that shouldn't cause too much trouble. If you would like to message me with you account number or phone number I will be happy to check your modem a bit closer.



rstrandb
Howl at the moon
Premium
join:2003-04-17
Albany, GA
reply to dlamp

I'm experiencing the same issues for about 2 hours nearly every morning. The modem resets itself over and over. Because I have phone service too I lose it as well. Definitely frustrating
--
The right road is often the lonely road.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Are you still seeing the disconnects?


dlamp

join:2013-02-17
Albany, GA
reply to dlamp

The outside splitter has been swapped with a three way the Mediacom tech left last time they were out. The connection seems more stable now. I'll have to wait and see how it dose now in the evenings when in use.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Good to hear! Let me know if the issue comes back.