US Cable Support > Time Warner Internet Services > [TWC] 2 years of inconsistant wifi

[TWC] 2 years of inconsistant wifi

If you've replaced with multiple routers, ATT is going to have the same issue. This is assuming it's a wireless connection. When the wireless drops, does the wired connection drop?

reply to Wolfkc
What is being connected by WiFi? A PC, tablet, game system, etc.? Has the WiFi on that been checked? Log files? New driver, old drivers? What's been done on the client side?

reply to Wolfkc
Modem speed should have nothing to do with the wifi disconnecting.

Is the wifi signal completely dropping every 10-20? It the wifi rebooting? How long does it stay disconnected?

reply to Wolfkc
Unless the cable modem is rebooting then its is not TWI's problem. Have you tried a wired connection to the modem? How did that go? Same pattern of disconnects?

Unless you got a good spectrum analyzer (data analyzer with wifi options) the instrument is not going to tell you much in this case but it still can be useful. For example if you turn off your wifi can you see other strong wifi signals or other sources of interference? What are you using as an antenna? Which band is the wifi using 2.5 or 5 GHz?

I think you are missing something obvious and the wifi router is not setup properly. I would try connecting your friend's computer directly to the modem and troubleshoot the connection first (test for disconnects) If everything is fine then follow the wifi troubleshooting tree.

BTW if you are referring to uverse high speed internet as "AT&T fiber optic" you are in for a big surprise because first it is not high speed and secondly it is NOT fiber optic unless your friend lives in a brand new affluent subdivision with fiber pre installed in that case the faster she'll get is 18Mbps at a much higher price of what she is paying now which apparently is one issue to consider.

From the looks of at&t's web page ADS2+ is the only option in Pflugerville »www.attsavings.com/pflugerville-···eal.html

Thanks all.

Fleeced, I'm suggested using ATT as a completely new ISP. That would likely not have the same issue.
The wired connection is good, but as mentioned I have replaced the wifi 3 times and TWC has also replaced the wifi several times. It's not reasonable to say that all these wifi devices are bad. I suggest that something in the signal, perhaps something intermittent is killing the wifi routers.

DrDrew, At least 2 notebooks, a tablet, 3 phones and a wifi enabled blue ray have been connected. All have trouble. The clients are not the issue.

Jabbu, i was talking about the cable connection speed rather than the modem speed. Yes the connection completely drops including the wifi name being removed from the list of available connections.

Etaadmin, TWI time warnner internet? I disagree that the cable modem has to reboot for it to be the providers problem. It may not be common but as mentioned every device in the room has been replaced at several time plus all the cables have been replaced.
Yes the hardware connection stays good and normally I would agree; that typically means it's something past the modem. But there must be something wrong with the signal that allows the cabled Ethernet connection to work yet kills the wifi.
You're wrong about at&t. I live in an old subburb and i have it with a 12mb connection and have no trouble. I had suddenlink previously and changed only to save a few dollars. I would love nothing more than to get my friends wifi working *** consistently *** with TWC. But neither I nor TWC is capable of doing this.
When i was working on this i tried 5Ghz one a couple of routers, no that is not related. And as mentioned I setup a spectrum analyzer and verified that not only are there no wifi signals interfering there is no radio noise from any source interfering.

All, one thing I was going to consider trying is moving the modem/wifi to the incoming connection. It's conceivable that the cable line has some sort of intermittent connection or is picking up noise. Again this is not a typical case but I'm considering all options. But should that indicate to be the problem, switching to att would be easier than rerunning the cables.
BTW the TV is fine. There was some minor distortion when this last upswing in failures started but after i tightened the connection to the TV that went away.
About a year ago one of the TWC techs said the incoming wiring was branched wrong and he rerouted it and said the signal went from ok to great.
If I could afford it I would love to get my own line signal analyzer. But I cant so I have to use the modem info (my modems provided a lot of info) and the TWC techs who come out.

Thanks,
kc

reply to Wolfkc
EVERYBODY HERE HAS SAID THE SAME THING.

If your hardline connection is good, and you are NOT getting the drops, then there is wireless interference, and ATT is going to have the SAME issue.

Your theory about the speeds are wrong. Simply put. Speed has nothing to do with your wireless connection. If you have had multiple wifi devices, then there is something interfering with your connection, and AT&T is going to have the same issue.

edt: Have you tried multiple computers/devices?
Question: Is this with one computer or multiple devices?

reply to Wolfkc
What make/model router is currently installed? What make/model modem is currently installed?

Can you post the router logs showing a wifi disconnect? Can you post the PC logs showing a wifi disconnect? What are your current WiFi settings? Type, channel, security, etc.

We really need to know alot more about your WiFi setup to diagnose this...

Short of some sort of RF interference which I've never seen in over a dozen years of working with cable connections, TWC can't do anything to make your WiFi not work while the wired ethernet works fine on a separate router.

reply to Wolfkc
I don't understand why you are replacing a router and TWC is also replacing a router? If your friend has her own wifi connection, then she supplies the router. If she is paying extra for TWC wireless service, the modem/router is provided by TWC.

reply to Wolfkc

reply to Wolfkc
Have you tried moving the router to a different room?
Have you tried using a different outlet for power?

Your problem(as said 6,000 times)is a interference issue and any provider will have the same problem.

reply to Wolfkc

I would look for the source of whatever is splattering your 2.4ghz frequency range in that house.. something is interfering with the WiFi signal which is why the computers can not keep a connection .. It's not something that changing providers will resolve..

Heck it could be a neighbor with a whacked out 2.4ghz cordless phone..

If a hard wired connection is working fine.. Time Warner's cable connection is working perfectly.