US Cable Support > Bright House Networks > DOCSIS 3 Modem for Turbo?

DOCSIS 3 Modem for Turbo?

No... the legacy turbo tier you are on does not require a D3 modem. If you upgrade to the current Turbo or Lightning we will send someone out to replace your modem with a D3.

Interesting. I didn't realize there were different "Turbo" packages. Can you tell me what the difference is between whatever I have now and the current Turbo? If this needs to be moved to a direct thread, let me know. I thought it might be useful for some other people to know the difference. Perhaps you could also tell people how they'd be able to tell which Turbo plan they have (I checked my bill, and just see a line that reads "Road Runner Turbo Add-on").

Thanks again!
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- cmcasey79, BrightHouse RoadRunner Turbo, Farmington Hills, MI

reply to cmcasey79
There aren't different Turbo packages. Your package is no longer available however you were grandfathered at your current tier. So long as you don't drop your current tier your price and speeds remain the same. This has been covered in great detail here in other threads and »brighthouse.com/tampa-bay/shop/i···et_plans

reply to cmcasey79
Old Turbo is 20 Mbps, new Turbo is 30 Mbps. Docsis 2.0 modems start struggling in the mid to high 20s, but if you are only at 20 you should be fine.

reply to cmcasey79
But there's more. The new Turbo does not have Turbo boost which only lasts a few seconds...your speed should be consistently 30mbps or so.