When you did the upgrade, did they explain ( TV message ) what the new charges would be? in the past Verizon could only upgrade to a current package and at that's packages price
I'm wondering if there are going to be allot of unhappy people that do the upgrade expecting a 10 dollar increase in there bill, instead of a 10 dollar increase for the current package pricing which is all Verizon has done in the past
I did it over the phone and the agent was able to clearly tell me what my new total would be (current + $15). If that isn't the case, they will surely be hearing from lots of irate customers, including me.