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goingup4

join:2001-12-03
Howell, NJ

Firmware Push Needed

I have a SB6120 with

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.2.4-SCM01-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001021102199105040011
Firmware Build Time: Nov 24 2009 19:46:23

I would like to have a tech push updated firmware please. How do I get this done?



RickNY
Premium
join:2000-11-02
Farmingville, NY

Best bet is the OOL Direct forum... If there is a firmware build more current, you'll need to provide your MAC address there (found on the modem)
»Optimum Direct

Rick


majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1
reply to goingup4

Any Specific reason why you need a firmware update?


goingup4

join:2001-12-03
Howell, NJ

Was just going through the motions of updating router since I bought this myself before it was issued regularly by Opt.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:2
reply to goingup4

That is the latest version for the modem, so you can save yourself the call.



kickass69

join:2002-06-03
Lake Hopatcong, NJ

Is this the latest firmware for the Arris TM822s as well?

Firmware Build and Revisions
Firmware Name: TS0703123_090611_MODEL_7_8
Firmware Build Time: Tue Sep 6 18:01:19 EDT 2011


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:2

It's what I have in my modem too so I'm sure it is, but I'll edit this post if not. CV will do updates for the modems automatically, and retry number of times, so it will almost always be current.


cablewizzard

join:2009-06-14
Hicksville, NY
kudos:1
reply to goingup4

said by goingup4:

I have a SB6120 with

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.2.4-SCM01-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001021102199105040011
Firmware Build Time: Nov 24 2009 19:46:23

I would like to have a tech push updated firmware please. How do I get this done?

That is still the current software at CV, even if retail-shipped devices have a newer version. This modem model is no longer being deployed (hasn't been since 2010), so don't expect any updates to it.

Again - why do you need an update? If you have a service-impacting issue, please call in, and you'll get a new modem one way or another (truck roll, or visit to walk-in center).

dm145

join:2009-12-12
Clifton, NJ

He doesn't need he wants
The perfect end user


goingup4

join:2001-12-03
Howell, NJ

I am having TV issues as well as my internet speeds are around 35Mbps and this is with Boost. I want to improve things. I do know the interior of my house is wired with rg59 and rewiring to a better rg6 would help with signal degradation.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:2
Reviews:
·Optimum Online

You are lookimg in the wrong place. Your modem does not impact iO. I am assuming Boost Plus and not legacy boost. If you did the troubleshooting in your home (PC direct to modem), then call CV.

Since you talk about signal degradation, do you have a levels issue?


goingup4

join:2001-12-03
Howell, NJ

Sorry what is boost plus as opposed to legacy boost? I was told some time ago that "some" of my issues were signal due to the old wiring and it would be beneficial to change it. No money at the time to do it. I get menu problems, freezing picture, black out of picture then no change until i change channel.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:2

Boost Plus = 50/8 plan
original/legacy boost - 30/5 (you can't order this since boost plus came out 2 years ago)