| [Home Phone] transfer a call to another caller in progress - pos I was wondering if Rogers Home Phone offers an ability to transfer calls to another caller while in progress? I know that I can easily set up "conference calling" (three way calling) with another caller ( *71 ) , but I was wondering that I want to "relinquish" a call to another caller.
To make my claim much easier to understand, here's the scenario:
1) Caller #1 calls Caller #2.
2) Caller #1 tells Caller #2 that he/she want to speak to Caller #3.
3) Caller #2 presses "Flash" button on the phone and dials *71 (star seven one). Caller #2 then dials Caller #3.
4) Caller #3 answers to Caller #2. Caller #2 then presses the "Flash" button to enable three-way calling between Caller #1, Caller #2 and Caller #3.
The last bit has somewhat worried. I want to make sure that Caller #1 speaks to Caller #3 only. If I were to let go of the conversation, then the three-way calling will end. Thus, Caller #1 calls Caller #3 in a separate session.
Anyways, I wanted to know if Rogers Home Phone offers a feature that allows me to "relinquish" a call to another "party and that way, those two parties can speak, without me handling the conversation.
Any suggestions? |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | Re: [Home Phone] transfer a call to another caller in progress - Yes they do, the feature is literally called call transfer. |
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| said by yyzlhr:Yes they do, the feature is literally called call transfer.
I've found further research on this here: »www.rogershelp.com/rhp/article.php?id=10L-4K
I've tried that but it doesn't work most of the time. I'm considering getting a "device" of some sort that works like the ones like businesses do - like transferring from one extension to another.
Any suggestions? |
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| Hi all,
The call transfer feature is the only option we have that allows you to transfer a call to an alternate local telephone number. Please note that this will only work if the initial call is an inbound call. Calls cannot be transferred to long distance numbers.
Thanks,
Rogers_Kate |
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