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knoxyouout

join:2012-11-28
Ottawa, ON

[Cable] Thinking more and more about ditching TS :(

Right now I'm on cable 28 unlimited in Ottawa. I consistently have slow speeds, issues even loading this forum to check for downtimes, etc. How is a customer supposed to remain loyal with service like this?

I'm very near ready to make the switch to Bell or someone similar. What am I supposed to do, Teksavvy?

I would love to try making the switch to DSL, but with dry loop, it ends up being super expensive.



TSI Keith
Premium
join:2012-07-09
kudos:3

Hello there,

Could you check the signal levels on your modem please? I know the last time we spoke in direct they were out of range when the service was slow. Other than that I can say that there is capacity on order for Ottawa and also Ottawa should be one of the first to make the move to aggregated which may help as well.

I completely understand the frustration with this ongoing issue. If you wouldn't mind posting in the direct forum again please: »TekSavvy Direct we can definitely look into trying to finally resolve this for you.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


knoxyouout

join:2012-11-28
Ottawa, ON
reply to knoxyouout

for Andy!

******************************************
pre-power cycle, connected to Linksys E3000 via cat5e
***********************************************
Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 591.0 MHz -3.1 dBmV 36.8 dB 0.000 % 256 QAM
2 597.0 MHz -3.5 dBmV 36.5 dB 0.000 % 256 QAM
3 603.0 MHz -2.9 dBmV 36.9 dB 0.000 % 256 QAM
4 609.0 MHz -4.1 dBmV 36.1 dB 0.000 % 256 QAM
5 615.0 MHz -3.2 dBmV 35.9 dB 0.000 % 256 QAM
6 621.0 MHz -3.7 dBmV 36.8 dB 0.000 % 256 QAM
7 633.0 MHz -3.2 dBmV 36.8 dB 0.000 % 256 QAM
8 639.0 MHz -3.7 dBmV 36.9 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
3 22.1 MHz 45.0 dBmV 64 QAM
1 31.3 MHz 45.0 dBmV 64 QAM
2 25.3 MHz 45.5 dBmV 64 QAM
4 38.6 MHz 44.8 dBmV 64 QAM

The event log lists:

Mon Feb 18 05:08:47 2013 Warning (5) Auth Reject - No Information;CM-MAC=00:26:24:e9:41:ce;CMTS-MA...

...as the most recent issue. Looks important.

************************************************
post-30:30:30 reset, connected directly to win 8 pc via cat6
************************************************

Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -3.9 dBmV 37.5 dB 0.000 % 256 QAM
2 615.0 MHz -3.5 dBmV 38.1 dB 0.000 % 256 QAM
3 621.0 MHz -3.8 dBmV 38.0 dB 0.000 % 256 QAM
4 633.0 MHz -3.3 dBmV 38.2 dB 0.000 % 256 QAM
5 639.0 MHz -3.7 dBmV 37.5 dB 0.000 % 256 QAM
6 645.0 MHz -3.3 dBmV 37.8 dB 0.000 % 256 QAM
7 651.0 MHz -3.6 dBmV 37.4 dB 0.000 % 256 QAM
8 657.0 MHz -3.7 dBmV 37.4 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 45.3 dBmV 64 QAM
2 25.3 MHz 45.3 dBmV 64 QAM
3 22.1 MHz 45.3 dBmV 64 QAM
4 38.6 MHz 45.3 dBmV 64 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

*****************************************************************************
This is a speed test after the cycling

»fbcdn-sphotos-d-a.akamaihd.net/h···70_o.jpg