| Does the leased SB6141 only get firmware updated? Just wondering anyone who is leasing a SB6141 have the stock August 2011 firmware? Or is it just purchased modems? Level 3 support told me everybody has the same firmware. |
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| Does it even matter?
Time Warner stinks and I wouldn't use anything past Standard speeds with them. Service quality is abysmal. We should be trying to get FIOS in, which is what I have been doing, but have yet to hear back. |
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Reviews:
 ·Time Warner Cable
| reply to tonyram57
The non-retail black SB6141's have a firmware from August 18 and the white retail SB6141's have a firmware from August 30th, but both have the exact same hardware revision even. But these are customer owned ones though, but I bet the leased ones run one of these firmwares as well. |
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 dellsweigExtreme AerobaticsPremium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
 ·Vonage
| reply to tonyram57
I have one of the black SB6141 (my own device) on TWC.
Attached is a screen shot of the firmware info
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Nothin' left to do but smile smile smile  |
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| Thanks that is what I have August 18th. I have the non-retail version from Amazon that came in a brown box. |
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 jimkPremium
join:2006-04-15
Raleigh, NC
·RoadRunner Cable
·voip.ms
| reply to tonyram57
Tier 3 is generally clueless on firmware issues. Most of the ones I have talked to think that customers can update their own firmware, which is obviously not true and anyone who has spent 5 minutes researching cable modem firmware would know this.
My retail packaged SB6141 is on firmware 1.0.6.8, so clearly not everyone has the same firmware.
The official policy is that TWC doesn't push firmware updates to customer owned modems (actually, they don't even update their own modems very often). I doubt this will be the policy forever... one day, there will be a firmware bug serious enough to demand an update push to everyone. I have seen some very serious bugs listed in leaked firmware release notes. Until they get bit by one, don't count on any updates.
I have never seen a leased SB6141 modem. In fact, I have seen only one plain non-gateway type (bridge) DOCSIS 3 modem leased from TWC. It was a Cisco DPC3000 series used for a business class PRI that was run over DOCSIS instead of fiber (the cable modem was connected to a Cisco gateway device that provided the PRI interface - can't remember the model, but anyone familar with TWC's business class PRI service knows what I'm taking about). |
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| Even weirder is when they downgrade a modem... my DDW3611 had a newer firmware revision pushed to it starting in November or so, with IPv6 support and 8 channel downstream support... but oddly, they downgraded it back a couple of nights ago... |
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 JohnnyG101MafiaosoPremium
join:2000-12-25
Charlotte, NC | reply to tonyram57
I got the same Aug 11 fw... |
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 kilrathi
join:2005-04-22
Rockaway Park, NY | reply to tonyram57
They use firemare thats been tested and proven on their system, its normal. Unless there is serious flaw fixed or new feature that they will want added in new firmware dont hold ur breath for tw to roll out updated firmwares for modems. |
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| reply to jimk
said by jimk:Tier 3 is generally clueless on firmware issues. Most of the ones I have talked to think that customers can update their own firmware, which is obviously not true and anyone who has spent 5 minutes researching cable modem firmware would know this.
My retail packaged SB6141 is on firmware 1.0.6.8, so clearly not everyone has the same firmware.
The official policy is that TWC doesn't push firmware updates to customer owned modems (actually, they don't even update their own modems very often). I doubt this will be the policy forever... one day, there will be a firmware bug serious enough to demand an update push to everyone. I have seen some very serious bugs listed in leaked firmware release notes. Until they get bit by one, don't count on any updates.
I have never seen a leased SB6141 modem. In fact, I have seen only one plain non-gateway type (bridge) DOCSIS 3 modem leased from TWC. It was a Cisco DPC3000 series used for a business class PRI that was run over DOCSIS instead of fiber (the cable modem was connected to a Cisco gateway device that provided the PRI interface - can't remember the model, but anyone familar with TWC's business class PRI service knows what I'm taking about).
You are right about Level 3 they told me to contact Motorola to get the firmware update.
So you are saying the retail packaged white version has firmware 1.0.6.8? If that is true then I should have bought that instead of the brown boxed one from Amazon which only has firmware 1.0.12. That sucks if it is true. |
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jimkPremium
join:2006-04-15
Raleigh, NC Reviews:
·RoadRunner Cable
·voip.ms
| said by tonyram57:So you are saying the retail packaged white version has firmware 1.0.6.8? If that is true then I should have bought that instead of the brown boxed one from Amazon which only has firmware 1.0.12. That sucks if it is true.
My retail packaged white SB6141 did come with 1.0.6.8... I actually checked before attaching it to the TWC network for the first time. |
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| said by jimk 
My retail packaged white SB6141 did come with 1.0.6.8... I actually checked before attaching it to the TWC network for the first time.
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8 | said by tonyram57:You said it did come with 1.0.6.8. Did TWC downgrade it back to 1.0.12?
As far as I know it can't be downgraded to 1.0.12, which I don't think actually exists. I think minimum for it was 1.0.6.1 per Motorola for that modem. Komodo releases or newer basically.
You're probably seeing BOOT version which isn't the firmware version.
TWC has been updating all the 61xx (6120, 6121, 6141, 6180, etc.) modems that can take it to at least 1.0.6.3 from what I've seen.
Can you post a screenshot of your modem firmware screen?
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Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough. |
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| Here you go. |
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DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8 | Your firmware is 1.0.6.3 |
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| Thanks. |
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jimkPremium
join:2006-04-15
Raleigh, NC Reviews:
·RoadRunner Cable
·voip.ms
| reply to tonyram57
said by tonyram57:said by jimk
My retail packaged white SB6141 did come with 1.0.6.8... I actually checked before attaching it to the TWC network for the first time.
You said it did come with 1.0.6.8. Did TWC downgrade it back to 1.0.12? Still on the same release it shipped with - it hasn't been downgraded to 1.0.6.3. |
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| Darn it. I knew I should have bought the white retail one then. |
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| reply to kilrathi
said by kilrathi:They use firemare thats been tested and proven on their system, its normal. Unless there is serious flaw fixed or new feature that they will want added in new firmware dont hold ur breath for tw to roll out updated firmwares for modems.
It is good they thoroughly test the firmware as people would be ticked if they automatically got buggy firmware however I still don't see how they can't at least update it to 1.0.6.8 since some stock modems have that firmware already. |
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| reply to DrDrew
said by DrDrew:Your firmware is 1.0.6.3
Since I am now stuck with that firmware is there any major problems with it? So far the modem is working great and even my standard Internet is faster. |
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