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RySean

join:2013-02-18
San Diego, CA
reply to DrDrew

Re: Does the leased SB6141 only get firmware updated?

Well, it comes with build instructions for a linux system, doesn't look too hard. I'm currently running all Windows though, so I'd rather not go through the hassle without knowing I'd be able to do something with it.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to RySean
said by RySean:

Umm, hey guys. I found the actual firmware... If anyone can figure out how to flash it to the modem, that'd be super cool: »sourceforge.net/projects/sb6120.···0-SCM00/

Link don't work. Does the ISP's actually compile the firmware?


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19

3 edits

1 recommendation

No they just get it from the modem maker directly and then test it themselves for a few weeks or months to make sure it actually fixes known problems and doesn't cause any new ones.

ISPs like to push new firmware as little as possible because if it ain't broke don't mess with it. At most, you may see them push one update (or two if its a major emergency) a year. TWC didn't start pushing out 1.0.6.3 too long ago. Meanwhile Motorola pushes out a new one every 2-3 months which is way more frequent the any provider is willing to push them out. Newer doesn't always mean better.

RySean

join:2013-02-18
San Diego, CA
reply to tonyram57
said by tonyram57:

said by RySean:

Umm, hey guys. I found the actual firmware... If anyone can figure out how to flash it to the modem, that'd be super cool: »sourceforge.net/projects/sb6120.···0-SCM00/

Link don't work. Does the ISP's actually compile the firmware?

Yeah, for some reason the link is now dead. I'm not sure if it's been taken down or what, but I downloaded the files earlier today so if anyone wants them, just PM me. Here's the link to the main project for it: »sourceforge.net/motorola-home/sb···me/Home/

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to DrDrew
I thought 1.0.6.3 was the ORIGINAL firmware that came from the factory on the SB 6141. You are saying that is not true? It is dated Aug 2011. So, did the modem come with that firmware or did TWC put that on it? I think it came with it because it was a brand new modem in its factory box with all the instructions etc in the box when Oceanic handed it to me at the office end of last Nov after they were out to upgrade me to DOCSIS 3 20/2 (can't use DOCSIS 2 modem on 20/2) and give me a new modem (which I didn't like..it was that surfboard gateway, wireless one so I exchanged it the next day).
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19

3 edits
For sure 6120s and 6121s didn't come with 1.0.6.3 and they've been updated. Older (May/June 2011) 6141 did not ship with 1.0.6.3, in fact 6141s originally shipped with 1.0.6.0, while more current black models have shipped with 1.0.6.3. Newer (white) 6141s seem to be shipping with an even newer firmware version then 1.0.6.3.

The age the modem was shipped by Moto certainly affects what firmware is on it. Seems they learned not to ship modems with old firmware so they don't get burned like the did with the 1.0.1.8 fiasco...

Don't worry though, Moto should have a newer version that no one has yet out by next month anyway.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
Oceanic is currently only giving out the two Surfboards (the other is the gateway one the number I keep forgetting) for 20/2, 30/5 and 50/5 tiers so they likely would have current models. (I think they have a a different brand though if you also have TWC phone so you don't have to have two modems like for awhile but those without TWC phone are given one of two Surfboards).

They had a big stack of them all in factory boxes never used yet when I picked up this one...maybe they had just gotten a new shipment ...I was lucky to get a new modem not used by anyone.

Yes, I know Motorola seems to issue new firmware revisions VERY frequently. Indicates a lot of bugs to be issuing so frequent revisions.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

ltm320

join:2002-02-24
Milwaukee, WI
reply to tonyram57
I should update my situation.

Long story short, I had an SB5101 that was great, bought a SB6141 for use on RR. It rebooted every 2-3 hours. Had a tech out, they replaced the coax to the pole. Same problem, although it did reboot a little less, like 4-8 hours. Bought another new SB6141, same problem.

Had a tech out this morning, he measured the signals, which were fine. I needed to call RR again to get my modem working, and they got me to a Level 3 guy. I again begged RR if they'd push new firmware, as I have the Aug 2011, and I know there's an Aug 2012 version. His response: They don't have the Aug 2012 version on their TWC network in my state.

So my SB6141 is using the same firmware everyone else is (in the state.) -- This eliminated the possibility that old firmware was causing the problems. (Well, of course the new firmware might fix it, but that's unknown.)

They are monitoring the modem now .. my guess is that I will be buying a 3rd modem and just go with an old DOCSIS 2 modem, as that SB5101 was solid as a rock.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
The SB5101 would have been a good modem for me if TWC did not keep changing the downstream and upstream channel all the time. The worse part was when they would change the upstream channel from 19,20 to 17,18 which caused very slow uploads after 11 pm at night.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19
said by tonyram57:

The SB5101 would have been a good modem for me if TWC did not keep changing the downstream and upstream channel all the time.

You misunderstand what is happening...

TWC has just configured those as available DOCSIS channels. The CMTS sees that your modem can handle the channels and moves the modem around to the less congested as needed. If it's getting slower, either all the channels are congested or the ones it's being moved to are noisy.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


tonyram57

join:2001-11-08
Brooklyn, NY
said by DrDrew:

said by tonyram57:

The SB5101 would have been a good modem for me if TWC did not keep changing the downstream and upstream channel all the time.

You misunderstand what is happening...

TWC has just configured those as available DOCSIS channels. The CMTS sees that your modem can handle the channels and moves the modem around to the less congested as needed. If it's getting slower, either all the channels are congested or the ones it's being moved to are noisy.

All I know is that TWC does a crappy job to determine what channel is crowed or not especially with the upstream channels. On channels 19,20 it is great but then TWC decided to put me on channels 17 or 18 and then I will have slow upstream and noise on the upstream. Sometimes rebooting the modem will fix it if it does not put me back on 17 or 18.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19
said by tonyram57:

All I know is that TWC does a crappy job to determine what channel is crowed or not especially with the upstream channels. On channels 19,20 it is great but then TWC decided to put me on channels 17 or 18 and then I will have slow upstream and noise on the upstream. Sometimes rebooting the modem will fix it if it does not put me back on 17 or 18.

Does your new 6141 have upstream channel bonding? Do you still see the same upstream issues?
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


tonyram57

join:2001-11-08
Brooklyn, NY
I am returning the black SB6141 and just reactivated my SB5101U temporary until I get the white retail SB6141 from Newegg. I don't like the fact of having old firmware, TWC will not push the newer firmware and although I did not get any T4 errors if I decide to start getting them then I don't want the modem to keep rebooting. I like how the new firmware just drops the troubled channel.

Also I forgot with the August 2011 firmware when someone uploaded to SkyDrive it caused the wireless to drop packets on 5 Ghz (better on 2.4 Ghz & 5.8 Ghz) and the connection was a bit slow. I hope the new firmware fixed this.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to UKEE
said by UKEE:

said by motoracer:

Out of curiosity, what are you hoping to get with different firmware? What does the white 6141 have that the black one doesn't?

The newer firmwares, which TWC won't push, don't reboot the modem upon multiple T4 faults. It supposedly drops the channel in question and then tries to pick it up again without a reboot.

Many of the black (eBay) modems are at 1.0.6.3 whereas the newest firmwares available are 1.0.6.10 (IIRC).

1.0.6.3 (August 2011)
1.0.6.6
1.0.6.8
1.0.6.10 (latest - December 2012 IIRC).

1.0.6.10 (IIRC What does that mean?) does that mean the newest white versions have that firmware or 1.0.6.8?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
If I Remember correctly

Hob


kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to tonyram57
You are right about it, I am on the black 6141 with the aug 2011 firmware and after modem is up for while it will always eventullay lose connection with t4 stuff, its quite sad twc who claim "enjoy better" but they wont bother updating firmware for modems they officially support? I hope there is a change in this plan soon.

If customer has to buy another modem of new date series just to have his firmware updated because their ISP will not do it even though modem manufacturer released firmware to fix issues that do affect customer then there is something wrong.


rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105

1 edit
reply to RySean
Assuming you have some firmware load ready to go, the first step is to buy a CMTS. They aren't cheap. Then you need to provide all the "back end" services such as DHCP, TFTP, ToD, etc. Otherwise ya ain't doin' squat.

The only other way MIGHT be disassembly and attachment of a JTAG, if it even has one.

They are purposefully engineered this way so that customers cannot interfere with the operator's network (such as ignoring provisioning parameters and always using maximum possible speeds). The DOCSIS standard basically stipulates that all conforming (i.e., certified) devices can only be so manipulated through the operator's control. This would include firmware updates.

Consider also that unless the firmware load is built to ignore upgrade requests and can somehow fake the reporting of its firmware as being that which the operator is using currently, it would be reflashed anyway by the CMTS.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!

RySean

join:2013-02-18
San Diego, CA
I thought about doing the JTAG attachment, which would even allow me to use Haxorware. But I'd need to dedicate time and money to the project, which I can't do at the moment :-/ Sounds like a fun project though.


tonyram57

join:2001-11-08
Brooklyn, NY
Got the white SB6141 today. No problem activating with Level 3. Except for the brighter blue lights (annoying blue blinking light I had to put black electric tape over as the white tape I could still see it) and the firmware version being 1.0.6.8 speeds are about the same. As long as TWC does not downgrade the firmware I should be fine.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19
So what problem, that you had, did it fix?


tonyram57

join:2001-11-08
Brooklyn, NY
Everything is fine except still when I try to upload my Grandmothers card game save to SkyDrive which is about 5 MB it will cause extreme packet loss and drops streaming music wireless sometimes. The black SB6141 with 1.0.6.3 did the same.

So now I disabled SkyDrive and will sync it manually when she is done playing. Weird that the SB5101U did not have this problem but I do notice my upload running Testmy.net hits 1 Megabyte (not megabit) as with the SB5101U it will only go up to about 950 Megabits.

ltm320

join:2002-02-24
Milwaukee, WI
reply to tonyram57
Long story short ..

In December, I bought a SB6141 .. it rebooted 10x per day. Had TWC out, and they replaced all the coax to the pole. The SB6141 then rebooted only 5x per day.

So I bought ANOTHER new SB6141. Same problem, rebooted 5x a day.

After many calls to TWC, I got a helpful tier 3 support guy. He sets me up with a TWC owned SB6141 on their dime.

I now have my SB6141, and a TWC owned SB6141 right next to eachother .. just a splitter separating them.

Guess what? The TWC SB6141 (new out of the box) NEVER reboots. The SB6141 I bought from Newegg a month ago .. reboots 5x a day.

The firmware for both is the same, the August 2011 version. -- TWC in my area reports they do NOT use the Aug 2012 firmware (yet).

The tier 3 tech does not have an answer to this.

There can only be a few explanations here. Either Motorola somehow provides different hardware to TWC .. or somehow the firmware (with the same version#) is actually different .. or TWC treats customer owned modems differently than TWC owned modems.

In the end, I'm pretty sure I'll just buy a venerable SB5101 and be done with this nightmare.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19
Can you post the firmware/hardware screenshots from both modems?


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
Thanks. So a leased SB6141 has 1.0.6.3 from August 2011. The white retail I now have still has 1.0.6.8 from August 2012. So there is hope that TWC might push firmware updates to all SB6141's as I read on another post that they are currently testing 1.0.6.10.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
The SB5101U is a great modem except it is DOSCIS 2.0 does not have channel bonding or Gigabit Ethernet it still is a great reliable modem. I am still keeping mine as a backup.

ltm320

join:2002-02-24
Milwaukee, WI
reply to DrDrew
I have the same firmware everyone else has on both the purchased and TWC owned SB6141.

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0
Firmware Build Time: Aug 18 2011 10:27:53

Bottom line : I don't think it's the firmware that's the problem, since two identical modems, same firmware, split off at the same point (with the same amount of new coax) .. one loses signal 5x a day, one does not.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19
reply to tonyram57
Wrong reply


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:19

1 edit
reply to ltm320
Do they both have the same hardware version? There are several hardware versions of the 6141... nothing I know for sure is different between them, so it just may be different manufacturing line runs, Moto does that.

Which one is resetting, the one your computer is connected to or the one that is not? You may want to try swapping them if only one is connected to see if the problem follows the connection. It maybe an electrical issue if the one resetting is connected and the one not resetting is not connected. I've seen stray current from bad grounds, miswired outlets, surge protectors, etc. do odd things like that when they're connected to the (should be) grounded coax system. Disconnect the path to ground (ethernet connection to modem) and the problem goes away.

It may be a certain type of traffic or load doing it. I've previously seen that happen to Motorola modems years ago. Just visiting particular websites would crash the modem. Other modems I've seen crash under certain high loads, like large torrent swarms or heavy uploads.

Make sure the power adapter output is the same between the two modems, then swap them. See if the issue follows the power adapter. Again I've seen poor performing power adapters cause issues like this, especially when the output is low or the amp rating isn't enough.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


excelx

join:2004-07-06
Los Angeles, CA
reply to ltm320
don't use splitters or signal booster with this modem, it messes up your signal badly! it will drop your signal if you have it hooked up to a line with a splitter or sharing tv/cable box line.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
Huh? That's not true! My leased 6141 is hooked to a splitter. How else could I hook it up since I also have a Samsung HD TV? We are allowed only ONE wall outlet per condo for cable in this building. I was having a lot of problems last year with my beloved SB 5100 which was almost 8 years old when Oceanic TWC replaced it with the 6141. The 5100 was tripping off line frequently. That stopped with the 6141. I also went from 15/1 to 20/2. (DOCSIS 3 modem is required for 20/2).
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson