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tonyram57

join:2001-11-08
Brooklyn, NY
reply to DrDrew

Re: Does the leased SB6141 only get firmware updated?

Everything is fine except still when I try to upload my Grandmothers card game save to SkyDrive which is about 5 MB it will cause extreme packet loss and drops streaming music wireless sometimes. The black SB6141 with 1.0.6.3 did the same.

So now I disabled SkyDrive and will sync it manually when she is done playing. Weird that the SB5101U did not have this problem but I do notice my upload running Testmy.net hits 1 Megabyte (not megabit) as with the SB5101U it will only go up to about 950 Megabits.

ltm320

join:2002-02-24
Milwaukee, WI
reply to tonyram57
Long story short ..

In December, I bought a SB6141 .. it rebooted 10x per day. Had TWC out, and they replaced all the coax to the pole. The SB6141 then rebooted only 5x per day.

So I bought ANOTHER new SB6141. Same problem, rebooted 5x a day.

After many calls to TWC, I got a helpful tier 3 support guy. He sets me up with a TWC owned SB6141 on their dime.

I now have my SB6141, and a TWC owned SB6141 right next to eachother .. just a splitter separating them.

Guess what? The TWC SB6141 (new out of the box) NEVER reboots. The SB6141 I bought from Newegg a month ago .. reboots 5x a day.

The firmware for both is the same, the August 2011 version. -- TWC in my area reports they do NOT use the Aug 2012 firmware (yet).

The tier 3 tech does not have an answer to this.

There can only be a few explanations here. Either Motorola somehow provides different hardware to TWC .. or somehow the firmware (with the same version#) is actually different .. or TWC treats customer owned modems differently than TWC owned modems.

In the end, I'm pretty sure I'll just buy a venerable SB5101 and be done with this nightmare.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17
Can you post the firmware/hardware screenshots from both modems?


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
Thanks. So a leased SB6141 has 1.0.6.3 from August 2011. The white retail I now have still has 1.0.6.8 from August 2012. So there is hope that TWC might push firmware updates to all SB6141's as I read on another post that they are currently testing 1.0.6.10.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
The SB5101U is a great modem except it is DOSCIS 2.0 does not have channel bonding or Gigabit Ethernet it still is a great reliable modem. I am still keeping mine as a backup.

ltm320

join:2002-02-24
Milwaukee, WI
reply to DrDrew
I have the same firmware everyone else has on both the purchased and TWC owned SB6141.

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0
Firmware Build Time: Aug 18 2011 10:27:53

Bottom line : I don't think it's the firmware that's the problem, since two identical modems, same firmware, split off at the same point (with the same amount of new coax) .. one loses signal 5x a day, one does not.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17
reply to tonyram57
Wrong reply


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

1 edit
reply to ltm320
Do they both have the same hardware version? There are several hardware versions of the 6141... nothing I know for sure is different between them, so it just may be different manufacturing line runs, Moto does that.

Which one is resetting, the one your computer is connected to or the one that is not? You may want to try swapping them if only one is connected to see if the problem follows the connection. It maybe an electrical issue if the one resetting is connected and the one not resetting is not connected. I've seen stray current from bad grounds, miswired outlets, surge protectors, etc. do odd things like that when they're connected to the (should be) grounded coax system. Disconnect the path to ground (ethernet connection to modem) and the problem goes away.

It may be a certain type of traffic or load doing it. I've previously seen that happen to Motorola modems years ago. Just visiting particular websites would crash the modem. Other modems I've seen crash under certain high loads, like large torrent swarms or heavy uploads.

Make sure the power adapter output is the same between the two modems, then swap them. See if the issue follows the power adapter. Again I've seen poor performing power adapters cause issues like this, especially when the output is low or the amp rating isn't enough.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


excelx

join:2004-07-06
Los Angeles, CA
reply to ltm320
don't use splitters or signal booster with this modem, it messes up your signal badly! it will drop your signal if you have it hooked up to a line with a splitter or sharing tv/cable box line.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
Huh? That's not true! My leased 6141 is hooked to a splitter. How else could I hook it up since I also have a Samsung HD TV? We are allowed only ONE wall outlet per condo for cable in this building. I was having a lot of problems last year with my beloved SB 5100 which was almost 8 years old when Oceanic TWC replaced it with the 6141. The 5100 was tripping off line frequently. That stopped with the 6141. I also went from 15/1 to 20/2. (DOCSIS 3 modem is required for 20/2).
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

ltm320

join:2002-02-24
Milwaukee, WI
reply to tonyram57
Indeed. Probably every household that gets cable has a splitter at some point, as they likely have more than one tv plus modem in their house. The splitter in my experiment was installed by TWC. Indeed, for this experiment, it's good to have one line, split immediately with modems side by side. Both get exactly the same amount of signal (or lack thereof) and noise.

Gentlemen .. all the easy and obvious stuff has been investigated. I've swapped AC plugs, ethernet cables, routers, coax. I've had data going across the modem, I've had it without data. It'll reboot without any PCs or routers hooked up to it while the TWC modem never reboots.

Besides having different serial numbers, their firmware and hardware info are exactly the same. Yet the TWC modem is rock steady .. the (two) SB6141s I've purchased myself reboot 5x a day.

bryan85

join:2011-06-30
San Antonio, TX
reply to tonyram57
I too have the same T4 issue on my SB6141(1.0.6.3). Does anyone know of a step by step guide to updating the firmware on these? I really don't want to deal with these reboots for another year.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
I have no splitters hooked up since I don't have TWC TV service. My line is hooked up to a coupler.


kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to tonyram57
their sb6141 is locked as in u cant access it once provisioned? I wonder if the config they send alters something that causes this difference


tonyram57

join:2001-11-08
Brooklyn, NY
I just read that someones SB6141 purchased modem was downgraded to 1.0.6.3. Bad enough they don't push firmware updates to purchased modems but to downgrade a better firmware for a buggy one that causes reboots is pathetic. If TWC downgrades my white SB6141 to 1.0.6.3 then I am going back to my reliable SB5101U modem and I will try to return the SB6141.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17
said by tonyram57:

I just read that someones SB6141 purchased modem was downgraded to 1.0.6.3. Bad enough they don't push firmware updates to purchased modems but to downgrade a better firmware for a buggy one that causes reboots is pathetic. If TWC downgrades my white SB6141 to 1.0.6.3 then I am going back to my reliable SB5101U modem and I will try to return the SB6141.

They do push firmware changes to purchased modems.

TWCs systems just see a modem with firmware that doesn't match their system, so it makes it match what TWC has approved for their network.

If they release something newer that 1.0.6.3 they'll get it.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


tonyram57

join:2001-11-08
Brooklyn, NY

They do push firmware changes to purchased modems.

TWCs systems just see a modem with firmware that doesn't match their system, so it makes it match what TWC has approved for their network.

If they release something newer that 1.0.6.3 they'll get it.

Where did you hear that? All I read everywhere is that they don't push firmware updates to purchased modems.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17
Look at all the 6120 modems people purchased. A huge amount of them had 1.0.1.8 or 1.0.3.3 because that is what came on retail 6120s, now they have 1.0.6.3.

The 6141 you're talking about got a firmware change. If TWC releases something above 1.0.6.3 it'll get it. As will the 6120, 6121, 6141, and 6181.

If you bought the 5101 retail, compare your purchase date with the firmware build date.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


tonyram57

join:2001-11-08
Brooklyn, NY
I understand but I read here that after a botched update for the 6120 that TWC was no longer going to update purchased modems.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

1 edit
said by tonyram57:

I understand but I read here that after a botched update for the 6120 that TWC was no longer going to update purchased modems.

What botched update?

Moto was distributing modems with old 1.0.1.8 firmware that wasn't compatible with a CMTS software update. This problem hit all the cable providers, TWC wasn't alone in it and it wasn't their botch. Moto finally started distributing 6120s with 1.0.3.3 a month or more after the situation came to light. It took months after for the retails to clear out their old 6120 stock. All of the 6120s on TWCs network have since been updated to 1.0.6.3

[edit] read this thread: »Re: no longer supporting Moto SB6120 (in the Buffalo, NY area)?
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


tonyram57

join:2001-11-08
Brooklyn, NY

1 edit
Thanks for clearing that up. So I could have stuck with the black modem then but at least I get a 1 year warranty for the white retail one.

Also remember TWC never actually said on there website or officially that they won't push firmware updates to owned modems. Just rumors all around say they do.

Anyway I hope to stay with 1.0.6.8. If TWC downgrades me to 1.0.6.3 I won't be happy but then I hope that they will upgrade me to 1.0.6.10 as I did hear that they are testing it.

Still would like to know if that person had the white retail modem or the black modem as some black not retail modems have 1.0.6.8 on them.


PCInTech
keeping art alive since 1953
Premium
join:2004-06-07
Massena, NY
kudos:9
I got a black one, (F/W 1.0.6.3) that came in the brown box, but it was shrink-wrapped and had a Motorola Warranty card in the box. So, I guess the versions are all over the place.


TWnofirmware

@insightbb.com
Meanwhile, Comcast just went to 1.0.6.10. For those interested, here is what it fixed:

»Re: [Connectivity] New SB6120/6121 Firmware Released


kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to tonyram57
wth they get these nice firmware updates and even changelog while time warner wont even hint at anythign like that


rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105
reply to DrDrew
In the western New York area (Buffalo, Amherst, Orchard Park, CHEEKTOWAGA, etc.), the SB6120s have SB612X-1.0.3.5-SCM00-NOSH

BTW...thanks again for figuring out why my modem wouldn't come online back then.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!


Exxeter
Premium
join:2013-03-25
Los Angeles, CA

1 edit
reply to tonyram57
I think I have an answer to the question whether TWC would downgrade firmware. Two days ago, I activated an SB6141 (white). Its firmware was 1.0.6.8.

This morning I found this in the log.

Mar 27 2013 07:53:20 6-Notice Cable Modem Reboot from Software upgrade ;CM-MAC=###########;CMTS-MAC=0############;CM-QOS=1.1;CM-VER=3.0;
Mar 27 2013 07:53:19 6-Notice E111.0 SW download Successful - Via NMS
Mar 27 2013 07:50:52 6-Notice E101.0 SW Download INIT - Via NMS

Now, I see this.

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.

If I had proof that the original firmware was the later version and that they had downgraded it, I would be tempted to have my attorney deal with it, but I suspect it wouldn't have the desired result.

EDIT: After spending an exasperating half hour on the phone with two levels of tech support at TWC, I'm no closer to an answer. They swore categorically that TWC does not downgrade firmware and tried to blame it on Motorola, implying the modem phoned home and got the wrong version. I am disgusted.
--
Exxeter


tonyram57

join:2001-11-08
Brooklyn, NY
reply to tonyram57
Keep me updated if you get intermediate connection problems and reboots with the POS 1.0.6.3 downgrade that they have the nerve to push to purchased modems.

I am still on 1.0.6.8 for 19 days now with the only minor problem being a bit slow upload but not the 0.01 upload crap. If and when they downgrade me and them I have problems I will call Level 3 support and give them a peace of my mind.


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
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said by tonyram57:

Keep me updated if you get intermediate connection problems and reboots with the POS 1.0.6.3 downgrade that they have the nerve to push to purchased modems.

If it was a POS then it would not be the tested and verified version they are using on these modems to work with the cable plant. FWIW, I have had this modem with this version of software since April of 2012 without any issues at all.

It would seem that fixing the T4 issues that the modem is having would be the solution. Those errors should not happen.
--
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tonyram57

join:2001-11-08
Brooklyn, NY
You might be right. When I had problems with my connection which got really bad at the end of summer last year I swapped modems like crazy Ubee, RCA and Motorola which all had different firmwares. It is fine now because TWC in my area stopped with the IMPROVEMENTS.

Still I could have stuck with the black SB6141 if I did not believe that guy who posted on Amazon saying the black modems were used. I really did not have many problems except slow uploads briefly which is a staple with TWC. At least the white retail modem has a one year warranty.

djc6

join:2007-11-28
Cleveland, OH
reply to tonyram57
I asked Tier 3 about this, and they told me the issue isn't that they don't update customer firmware, its that they don't really upgrade firmware period unless is a big problem affecting lots of customers.

He said they update firmware on the MTAs frequently (the modems with VOIP), router/gateway models "once in a while" and vanilla modems like the SB6141 rarely.

Could the issue simply be they take a "if it ain't broke, don't fix it" approach to firmware and they don't consider the SB6141 broke? I was also told they have very few of them (less than 5%) available for lease and aren't ordering any more. They are using the SBG6580 everywhere, at least here in Northeast Ohio. I had a SBG6580 but it kept losing its bridge mode settings which meant I had to call in all the time to have those settings reset.

They located a time warner store with ten SB6141s about ~80 miles from me, not sure if I should take a 3 hour round trip to snag one for lease or just buy one outright. But I need a DOCSIS 3.0 modem to get the faster speed tiers which I want.