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mwoodj

join:2001-10-27
Madison, AL
Reviews:
·Callcentric

1 edit

IP Address Changed - places me in another State

Tonight my connection went down. When I checked on the modem it appeared to be resetting. After it finished my connection still wasn't working so I unplugged it for 30 seconds and let it reset again. The modem appeared to be connected and ready but my connection still wasn't working. At that point I logged into my DD-WRT router and released/renewed my dhcp lease. I got a new IP address which is something that hasn't happened in years. The strange thing is that when I go to speedtest.net it shows me as being located in Georgia when I'm in Huntsville, AL. The change was from the subnet I've been on for a long time (24.96.133.*) to one I have never seen before (24.42.200.*). I have some domain names that revolve to my address so it is somewhat inconvenient when my IP address changes. Given the fact that the address doesn't seem to be an address normally assigned in Huntsville I don't want to change the dns settings for those names until I know what is going on. If anyone has any information on this I would appreciate it.



BiGdUsTy

join:2005-10-20
Panama City Beach, FL
kudos:1

Re: IP Adress Changed - places me in another State

I'd say it's WOW doing network upgrades, seems Knology let things go way to long.



goober22
Resident Duh-Huh Member

join:2001-12-28
Panama City, FL
kudos:1
Reviews:
·Knology

2 edits
reply to mwoodj

After conducting business with a fellow for 2 weeks via email, today secureserver.net service bounced my emails back saying they no longer accepted knology.net email "due to the sending MTA's poor reputation".

I've had to switch to gmail to finish the transaction.

I too had my IP change recently from a 24.96.192.x range to 24.214.107.x, although it still shows me in Panama City.

I also lost downstream bonding in the process.
--
Certified Jenius!



acartos

@myvzw.com
reply to mwoodj

Same problem here in Huntsville, AL. My IP changed from 24.* to 216.186.213.126 and the network is essentially unusable due to routing problems. Using my Verizon MiFi for now.


mwoodj

join:2001-10-27
Madison, AL
Reviews:
·Callcentric

Well I don't seem to be having issues with performance. It seems largely unchanged. I went ahead and updated my domains but I hope this isn't something that is going to become common.

Speakeasy ATL:

quote:
Your Speed Result:
Download Speed: 42355 kbps (5294.4 KB/sec transfer rate)
Upload Speed: 6483 kbps (810.4 KB/sec transfer rate)






acartos

@myvzw.com

Just for fun, here's what Verizon sees trying to find me:

traceroute to 216.186.213.126 (216.186.213.126), 30 hops max, 60 byte packets
1 180.sub-66-174-175.myvzw.com (66.174.175.180) 43.604 ms 52.612 ms 52.881 ms
2 81.sub-69-83-57.myvzw.com (69.83.57.81) 53.605 ms 53.075 ms 53.251 ms
3 162.sub-69-83-57.myvzw.com (69.83.57.162) 54.002 ms 54.212 ms 53.729 ms
4 * * *
5 65.sub-69-83-33.myvzw.com (69.83.33.65) 54.339 ms 54.657 ms 54.456 ms
6 ae51.edge4.Atlanta2.Level3.net (4.30.236.29) 58.243 ms 38.857 ms 44.866 ms
7 ae-2-52.edge1.Atlanta4.Level3.net (4.69.150.79) 48.284 ms 47.900 ms 48.645 ms
8 KNOLOGY-INC.edge1.Atlanta4.Level3.net (4.53.233.26) 46.330 ms 47.341 ms 47.160 ms
9 cr-atl-mx-re0.knology.net (76.73.147.238) 49.225 ms 45.855 ms 46.571 ms
10 dynamic-76-73-147-206.knology.net (76.73.147.206) 50.871 ms 51.043 ms 51.167 ms
11 user-24-96-153-134.knology.net (24.96.153.134) 47.954 ms 63.238 ms 62.668 ms
12 user-24-96-153-142.knology.net (24.96.153.142) 62.972 ms 66.665 ms 68.339 ms
13 user-24-96-198-30.knology.net (24.96.198.30) 67.549 ms 66.144 ms 65.563 ms
14 * * *
15 * * *
16 * * *

And here's what I'm seeing now on my router, repeating about every 5 secs:

Feb 19 14:38:30 dreamer kernel: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Feb 19 14:38:30 dreamer dhcpcd[1500]: eth0: rebinding lease of 216.186.213.126
Feb 19 14:38:30 dreamer dhcpcd[1500]: eth0: acknowledged 216.186.213.126 from 75.76.84.102
Feb 19 14:38:30 dreamer dhcpcd[1500]: eth0: checking for 216.186.213.126
Feb 19 14:38:35 dreamer dhcpcd[1500]: eth0: leased 216.186.213.126 for 51622 seconds
Feb 19 14:38:36 dreamer dhcpcd: eth0: MTU set to 576
Feb 19 14:38:36 dreamer dhcpcd[1500]: eth0: carrier lost
Feb 19 14:38:36 dreamer dhcpcd: eth0: MTU restored to 1500
Feb 19 14:38:37 dreamer dhcpcd[1500]: eth0: carrier acquired
Feb 19 14:38:37 dreamer kernel: eth0: link up, 100 Mb/s, full duplex, flow control disabled
Feb 19 14:38:37 dreamer kernel: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready

blah, blah, blah


mwoodj

join:2001-10-27
Madison, AL
Reviews:
·Callcentric
reply to mwoodj

Well so much for my internet speed being unaffected.



pimpdaddypat

join:2007-07-27
New Port Richey, FL
reply to mwoodj

Sounds like they might be switching you guys to the Cisco BAC system. Pinellas went through it back in December and it was somewhat a nightmare for the first 2 weeks or so.. A lot of customers with routers were having problems.. They would loose connection every 30 seconds or so.. What seemed to resolve the issue was to leave the modem and router unplugged for a couple hours or even over night and plug it back in so it would get another new IP address and then it seemed to be fine... Another trick was to just bypass the router for the time being and plug your computer straight into the modem.. That would at least get you online for the time being..
But good luck with it. And everything should clear up in the next couple days. Its just a step in progress.. Like you guys mentioned its something knology probably should have done a while ago but they waited to long..

In case you wondering what the Cisco BAC is. Its has to do with how the modems are provisioned into the system. And its suppose to be more secure and quicker. Specially for the techs. They can pop a modem on the line and it comes online a lot faster then the older system.. That's about all I know about it.



WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:32
reply to mwoodj

said by mwoodj:

Tonight my connection went down. When I checked on the modem it appeared to be resetting. After it finished my connection still wasn't working so I unplugged it for 30 seconds and let it reset again. The modem appeared to be connected and ready but my connection still wasn't working. At that point I logged into my DD-WRT router and released/renewed my dhcp lease. I got a new IP address which is something that hasn't happened in years. The strange thing is that when I go to speedtest.net it shows me as being located in Georgia when I'm in Huntsville, AL. The change was from the subnet I've been on for a long time (24.96.133.*) to one I have never seen before (24.42.200.*). I have some domain names that revolve to my address so it is somewhat inconvenient when my IP address changes. Given the fact that the address doesn't seem to be an address normally assigned in Huntsville I don't want to change the dns settings for those names until I know what is going on. If anyone has any information on this I would appreciate it.

This was caused by the system upgrades going on in many markets. The Huntsville area market just completed this upgrade. Releasing and renewing your IP address should resolve any IP related issues you might be having.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer

mwoodj

join:2001-10-27
Madison, AL

1 edit

Thanks for the response. I cycled both the modem and the router (about 1 minute without power.) I allowed the modem to come fully online before plugging the router back in. I still pulled the same IP. I manually released and renewed but no change.



WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:32

said by mwoodj:

Thanks for the response. I cycled both the modem and the router (about 1 minute without power.) I allowed the modem to come fully online before plugging the router back in. I still pulled the same IP. I manually released and renewed but no change.

I was referring to the initial time you used the connection after the upgrades, I'm sorry for the vagueness. If you're still having an issue, feel free to send me a private message with your modem CMAC address and I can try and take a look at it. I have access to a lot of the Knology systems at this point, but not the billing system, so I can't look up account numbers, phone numbers or addresses.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer

mwoodj

join:2001-10-27
Madison, AL

Hey Dan. I was referring to steps I took after reading your post so it wasn't an issue of vagueness. I guess I was the one that was vague. I will send you a PM with my modem info.


mwoodj

join:2001-10-27
Madison, AL
Reviews:
·Callcentric
reply to mwoodj

Re: IP Address Changed - places me in another State

I tried fully cycling my modem again today. This time the modem started doing something when it came on. I thought it might be updating the configuration so I left it alone. It took a couple of minutes. When it was done and full synced I cycled it again. Then I plugged in my router. This time I got a new IP. This time it is a 24.42.212.* address. I went to speedtest.net and it places me in South Carolina which is even farther than Georgia. Even if this did not change my route at all the issue that I have with this is that a lot of services deliver content through location based sites. I'm also concerned that it just isn't right. Thanks for any assistance.