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Bob4
Account deleted

join:2012-07-22
New Jersey

[Rant] Stop & Shop

Went to Stop & Shop to buy regular Chips Ahoy cookies and Glad 30 gallon trash bags with drawstrings. They didn't have either. So Stop & Shop wasted my time. Worthless store. I hate the place.

That is all.



footballdude
Premium
join:2002-08-13
Imperial, MO

Don't stop, don't shop.



mob
On the next level..
Premium
join:2000-10-07
reply to Bob4

You know, you need to call the manager up and let them know that they aren't meeting your needs.


Bob4
Account deleted

join:2012-07-22
New Jersey

I already sent them an online comment, because their store just generally sucks.



John2Jonnie
I'm An XXy Kinda Girl
Premium
join:2000-08-11
NJ
kudos:3
reply to Bob4


Strange, our local S&S is rather nice to shop in. One of the few deli departments that will give out a sample of what you order.

Oh, and I love the self hand scanners - easy to keep track of what you are spending, and you can easily check a price that may not have a shelf tag.



--
Where it all began: »groups.yahoo.com/group/TsDoItYou···ormones/

Not Another Moment Loss To seizures . . . . .


Bob4
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online
reply to Bob4

Surprisingly, I got a prompt reply from them. (Previous complaints have taken days to acknowledge.)

quote:
I checked on the items that you mentioned and we do not carry Glad 30 gallon drawstring garbage bags. We had 3 different varieties of Hefty 30 gallon garbage bags. I would have given you a box of the Hefty for you to try as an alternative. I am not sure if that is the brand you like to use or even if you had a coupon for it. I would have honored the Glad coupon for the Hefty if that was the case.

The Chips Ahoy cookies we did not have in the aisle, I saw the same hole that you saw when you were in the aisle. It is on sale this week and sold out on the shelf but we had it on the front end cap between aisles 8 and 9 and also over on a hutch by the Starbucks department. It should have been on the shelf, I am sorry that it was not.
The cookie aisle is somewhere around 3, so someone looking for cookies would not see the display at aisle 8, and Starbucks is clear on the other side of the store.

Half the time I go to this store, they don't have what I want. For years, the signs didn't match the products sold in the aisles (e.g., batteries were in the shampoo aisle, soap was in the female products aisle). They just rearranged the store, so maybe that's better now. I don't even know if the deli will make sandwiches, I don't see many signs about what they'll sell. I might even buy a sandwich if I knew that they made them.

I only go to this store because I can walk there from work.


87062379

join:2013-01-22
USA
reply to Bob4

Why don't you go to a grocery store instead or ask an associate while you are there?



DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
kudos:2
reply to Bob4

It must be that store or your area. I never had issues with Stop & Shop when I lived in Boston. I went out of my way to go to the one in Stoneham because it was one of the huge, suburban stores as opposed to the ones in-town near me that had limited floor space. Giant (S&S' name down here in the mid-Atlantic) is generally well-stocked and tended, even the urban ones.
--
"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."


Bob4
Account deleted

join:2012-07-22
New Jersey

My previous S&S rant - »[Rant] Stop and Shop



DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
kudos:2

1 recommendation

You need to chill out and simply accept that the world does not revolve around your immediate gratification. The vast majority of us who can't find something in a store will find a floor person or mosey over to the Customer Service desk and ask. If a store doesn't carry something you want, then you should ask them to consider stocking it. If they're out of something that was advertised, ask for a raincheck. And, if a particular store's staff is not helpful or friendly, bump it up to the corporate folks...they don't want workers who aren't customer-focused.
--
"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."



M A R S
Premium
join:2001-06-15
Long Island
kudos:1

said by DC DSL:

You need to chill out and simply accept that the world does not revolve around your immediate gratification. The vast majority of us who can't find something in a store will find a floor person or mosey over to the Customer Service desk and ask. If a store doesn't carry something you want, then you should ask them to consider stocking it. If they're out of something that was advertised, ask for a raincheck. And, if a particular store's staff is not helpful or friendly, bump it up to the corporate folks...they don't want workers who aren't customer-focused.

Or try some place else

Bob4
Account deleted

join:2012-07-22
New Jersey
reply to DC DSL

I prefer to vote with my feet.

EDIT: And these stores have a zillion square feet. Would it really kill them to carry all 3 types of Glad 30 gal bags instead of just one?



DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
kudos:2

said by Bob4:

I prefer to vote with my feet.

EDIT: And these stores have a zillion square feet. Would it really kill them to carry all 3 types of Glad 30 gal bags instead of just one?

You can certainly do what you want. But communicating to a merchant you were disappointed by your experience, and giving them a chance to resolve it, usually does far more good than just walking away and venting on the Internet...even with a huge corporation like Stop&Shop. If more people made the effort to reach out the people who *can* fix something instead of just complaining about it online, businesses would be run far more effectively and satisfactorily.

As for why they don't carry the full line, that decision was undoubtedly made by actual sales figures. Large retailers know precisely how well individual SKUs are moving. If a particular size or color doesn't sell (and they aren't getting a good incentive from the manufacturer), it's gone from the store or stores where it's not a mover, and fast.
--
"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."

Bob4
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online

Click for full size
1/6 bbl bag
I contacted Kings Supermarkets in the past when they switched from 1/6 bbl paper bags to 1/7 bbl paper bags.* I got three calls back from a manager at corporate on the issue. They must have gotten a lot of complaints because the last call was to tell me they were switching back to the 1/6 bbl bags but it would take some time to deplete the stock of the 1/7 bbl bags and I should be patient.

* The 1/7 bbl bags were 3 inches shorter and therefore held a lot less.


DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
kudos:2

So you know reaching out does work. Poo occurs; there are far greater concerns than a store not having what you wanted when you were in. Get worked up over some of them.
--
"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."


Bob4
Account deleted

join:2012-07-22
New Jersey

It's just that I have repeated problems at this Stop & Shop (the store also has a pungent odor). I don't have those problems when I go to Kings.


Bob4
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online
reply to DC DSL

Oh, and then there was the time at Stop & Shop when the cash register came up with a price that was higher than what was on the shelf. It was a major production involving multiple people to get the price corrected. It took me over 10 minutes at the Customer Service desk for what should have been a simple transaction.

The store sucks. It really does.



87062379

join:2013-01-22
USA
reply to DC DSL

heck of a point


Sukunai
Premium
join:2008-05-07
kudos:1
reply to Bob4

Shopping is just the same as hunting.

Some people suck at hunting.



Poorfellow

join:2008-03-16
New York, NY
reply to Bob4

said by Bob4:

I prefer to vote with my feet.

EDIT: And these stores have a zillion square feet. Would it really kill them to carry all 3 types of Glad 30 gal bags instead of just one?

Then why the fuck do your feet keep taking you back?

Oedipus

join:2005-05-09
kudos:1

said by Poorfellow:

said by Bob4:

I prefer to vote with my feet.

EDIT: And these stores have a zillion square feet. Would it really kill them to carry all 3 types of Glad 30 gal bags instead of just one?

Then why the fuck do your feet keep taking you back?

Because he likes to complain.

Bob4
Account deleted

join:2012-07-22
New Jersey
reply to Poorfellow

Already covered:

quote:
I only go to this store because I can walk there from work.


Poorfellow

join:2008-03-16
New York, NY

said by Bob4:

Already covered:

quote:
I only go to this store because I can walk there from work.

So you're continuing to vote "yes" with your feet, and you don't have the capability to talk to the manager of the store face to face regarding your complaints... then complain about the time it takes to receive an emailed response from their corporate office?


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to Bob4

Hmmm - I have all of these happen in ANY grocery store I have been in - this is by no means this store only. At lot of whinning about nothing.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain


Bob4
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online

2 edits
reply to Poorfellow

said by Poorfellow:

you don't have the capability to talk to the manager of the store face to face regarding your complaints...

If they don't carry the type of garbage bag I wanted to buy, talking to the manager will not help. He's not going to produce the Glad bags from his hip pocket. And since I looked in the proper place for the cookies and the shelf was empty, there was no reason to think talking to a manager would help me. If they had the cookies, they should be on the shelf, and they weren't.

So there was no reason to expect that wasting even more time at the store would result in me being able to spend my money as intended.

said by Poorfellow:

then complain about the time it takes to receive an emailed response from their corporate office?

???
said by me :
Surprisingly, I got a prompt reply from them.

Bob4
Account deleted

join:2012-07-22
New Jersey
reply to CylonRed

Well this is the Rants, Raves, and Praise Forum.


AsherN
Premium
join:2010-08-23
Thornhill, ON
reply to Bob4

They don't carry Glad. Could have trie something else. Manager said he would have comped you a box of the other brand for you to try.

It's not unusual for featured on-sale items to be at the aisle caps.

Just asking a clerk about the cookies wuld have solved your problem.



Cthen

join:2004-08-01
Detroit, MI
Reviews:
·Verizon Wireless..
reply to Bob4

said by Bob4:

Already covered:

quote:
I only go to this store because I can walk there from work.

You really needed cookies and trash bags while at work? Are there no stores around your home?

You say you prefer to vote with your feet yet you keep voting to go back. Where is this actual vote?
--
"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek

Bob4
Account deleted

join:2012-07-22
New Jersey

It was going to rain yesterday afternoon, so I wanted to go before it started. Otherwise, I would have stopped at my greatly-superior Kings supermarket on the way home.


Bob4
Account deleted

join:2012-07-22
New Jersey
reply to AsherN

Glad > Hefty