said by PToN:
But if i can get a full cisco solution for a decent price, i'd go with it. Next monday i ll be making some calls to see what the pricing would be.
hahahaha. hahaha. No seriously, I'm chuckling that that. Please post the price when you get it. If you can't for one reason or another, post how much more expensive it is versus a comparable solution. Nothing (new) Cisco is cheap. It also requires an AVVID (I believe) design it and "Cisco" sign off on it.
While this does have the advantage of removing "shady bob" from selling you the sun and delivering a desk lamp, it is time consuming. You also said that you had an IVR. That adds to the cost a bit.