US Cable Support > Comcast HSI > [Speed] Chicago speed changes

reply to ReignOfRain

Re: [Speed] Chicago speed changes

reply to ReignOfRain

Sometimes the latter is needed. Try both, whatever works.

Yeah, I bet there will be a lot of powercycling/resetting being done tonight/tomorrow....

FYI if you are lazy like me and modem is on other side of the house just call the automated system, hit option 1 for trouble and hit the option to send a refresh signal

This will re-send config info and reboot the modem hah.

I thought was a link on the website also but couldn't find again.

That said, this sure seems like a good way to piss off someone you know that has service and you know they phone number lol.

reply to mario02423
Nothing yet here in Chicago. Some areas in CA, are reporting that they are, or are starting to see the change.

Rebooted modem and there it is.



DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 213.244.128.168.

Estimating capacity:
Upstream: 11164 Kbps.
Downstream: 124950 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 10938 Kbps.

Downstream: No shaper detected.
Median received rate: 54544 Kbps.

Its like a cheeta with a jet pack on it's back!
--
I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon

Reboot modem, making sure if you have a battery pack to remove it too. Once you reboot and let everything come back up the new speeds, if you were on Blast 25, are now 50 at least for myself here in Chicago Burbs.

reply to jkj860
Got the new speeds in Glenview

reply to andyross

reply to andyross
Not seeing a change here yet. I'm on Performance, so I figured I would see PowerBoost go away.

Below is a ShaperProbe output before I did any reboots

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
 
Connected to server 4.71.251.175.
 
Estimating capacity:
Upstream: 4289 Kbps.
Downstream: 17288 Kbps.
 
The measurement will take upto 2.5 minutes. Please wait.
 
Checking for traffic shapers:
 
Upstream: Burst size: 3642-3722 KB;
Shaping rate: 2128 Kbps.
 
Downstream: No shaper detected.
Median received rate: 16912 Kbps.
 
For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
 
 

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
 
Connected to server 38.106.70.149.
 
Estimating capacity:
Upstream: 4711 Kbps.
Downstream: 25266 Kbps.
 
The measurement will take upto 2.5 minutes. Please wait.
 
Checking for traffic shapers:
 
Upstream: Burst size: 6999-7091 KB;
Shaping rate: 2090 Kbps.
 
Downstream: Burst size: 8687-9196 KB;
Shaping rate: 15829 Kbps.
 
For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
 

reply to andyross
I got my upgrade

reply to Chris 313
the connection should be perfect at any price/tier.

reply to andyross
I am (was? - more on that later) on the Ultra Tier in Aurora, and after rebooting the modem, I am still at the same speeds. I believe I too am serviced off the romeoville center.

I did contact sales and 1) they confirmed blast in chicagoland is getting the new speed and 2) that I am currently showing as Blast tier (bill a few days ago shows Ultra). Will try again later on in the day (another modem reboot). I have a zoom docsis 3 "J" series modem connected to a pfsense firewall - all endpoints in my home network is GigE including the pfsense box so that's not the issue ...

seems i got the upload side upgrade but still only downloading at 20mbps im on blast hanner park il

reply to andyross
Hummmm, I got the dl increase but my ul is the same



Checked my modem signals and noticed 2 of the 3 upstream channels show T4 timeout?

reply to andyross
Those on Performance will have to wait till later on to receive the upgrade, last I saw quoted was early April, although could happen sooner, then again could happen later. Only those on the previous Blast, and Extreme 50 tiers should see a change today, or soon, if there is a problem. The 105 tiers are supposed to go down to the old 50 price points, just like they did in the North East when they did same upgrade a year or so ago there.

Yes, I got the Blast! upgrade today. Interesting, though, the modem doesn't show a new config file coming in.

»stage.results.speedtest.comcast.···1332.png

reply to andyross
As stated by others who received this last year in the NE, the names didn't change. Just the parameters. In Other Words, Blast is now 50, instead of 20/30, Extreme 50 is now 105, 105 is 105, same name, just changed the programming/gating to allow for the faster speeds. Easier that way for the systems. That way the sales, and other tech support teams don't have to learn new terms. They just need to know what the new speeds are for those names. Also the computer system itself at Comcast, it's easier for them to tell it that Blast now equals 50, than to create a hole either name, and get it properly added to all the packages, etc...... And not have people calling in saying, I used to have BLAST, but now I have speeds of negative 2, only to find out that the "new" speed name, that is now part of their Triple Play package doesn't want to play nicely, thus creating all kinds of TS nightmares.

Good call, aabaaf , thanks for that!