[DSL] Finally Got Help From DSL Extreme
After much time, much frustration, much runaround, and much ignoring of my repeated requests for assistance, I finally got a woman named Ingrid to help me and she delivered. I have had a couple of service interruptions in the last 4-6 weeks. DSL Extreme was typically slow and unhelpful in response (wait times of 20-40 minutes only to be told that nothing could be done by the person finally responding, then having to wait an additional 20-40 min. for a more advanced tech person who also did nothing). Eventually, feeling that these interruptions in service and lost time spent trying to get DSL Extreme to provide customer support, I requested some compensation for the lost time. That began another many days trek through DSL Extreme's ineffectual and incompetent billing support which eventually left me stranded for 6 days after promising to address the issue. In a fit of frustration and irritation, I once again called DSL Extreme's Billing and was hung up on by the first person contacted who must have been offended by the degree of irritation I expressed to him for all I'd been through. (Here's a hint: if your tech support and billing actually treated customers and their issues with respect, consideration, and in a timely fashion, you won't be treated to day's worth of stored up frustration.) I called back and was most fortunate to have Ingrid pick up the phone in the billing dept. She was professional, she was apologetic, she was clear in her explanations of what she was doing, and, most of all, she resolved the problem without passing it on to someone else AND she satisfied me. I never thought that would happen with DSL Extreme. Ingrid needs to be promoted so she can train ALL of DSL Extreme's billing and tech support people. What a more satisfying experience with their company would be provided if everyone working there were more like Ingrid and if they got rid of all the rude and incompetent people who litter their tech and billing support staffs.
I... was not aware Ingrid was particularly tech-savvy o_O I'm sorry to hear about your initial difficulty, but glad she was able to help you out. I'll pass along your praise to her!