| What you signed up for... Have seen a number of threads lately about packages and rate increases.
Maybe this list has your package and will help you figure out what you signed up for -
»www.charter.com/footer/footerPag···ric_garn |
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| What difference does it make when Charter can just raise some other portion or wording of the bill? If you don't know what you signed up for, reading a list of Charter "supposed" promo offerings or deals, isn't going to help anything.
Exactly why I never did much of that stupid promo hopping crap!
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4 edits | The point is the contract services you signed up for, not something else. If the something else isn't covered by the contract why would you expect the contract to apply to it?
The bigger point of the post is what you have is what's in writing, not what you assume you have.
I'm not going to research it, but I'd be surprised if Charter ever changed the terms of an active, specific pricing contract. Much more likely is the contract wasn't understood by one of the parties...and that party probably wasn't Charter.
This is exactly why I have not yet signed up for any of the new plans even though on the surface it seems I could reduce my bill - haven't convinced myself I know what the angle is. There may not be an angle...but I'm sorta old school inasmuch as I'm leery of the something for nothing scenario. |
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Reviews:
 ·DIRECTV
| Interesting observation whoaru99.
When Charter sent me a letter last March informing me that my
Internet Lite tier cost would increase by 5$/mo to 25$/mo I called them and said that a 25% increase in cost seemed unreasonable and I might have to leave for ATT. Well the CSR informed me that they would give me the 15/3 tier at the same exact price as the
Internet Lite tier for a year and that when that year was up if I didn't want to continue with that tier at the higher regular price I could simply revert to the Internet Lite tier at the 25$/mo.
I'm still kicking myself because I have a feeling that IF I would have remained with the Internet Lite tier at 25$/mo instead of taking the promo offer, I would not have to pay more because my service would have been grandfathered in at 3/1 speeds.
I should have known better that I was being tricked into the higher tier. |
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zed260Premium
join:2011-11-11
Cleveland, TN Reviews:
 ·Charter
| said by horseathalt7:Interesting observation whoaru99.
When Charter sent me a letter last March informing me that my
Internet Lite tier cost would increase by 5$/mo to 25$/mo I called them and said that a 25% increase in cost seemed unreasonable and I might have to leave for ATT. Well the CSR informed me that they would give me the 15/3 tier at the same exact price as the
Internet Lite tier for a year and that when that year was up if I didn't want to continue with that tier at the higher regular price I could simply revert to the Internet Lite tier at the 25$/mo.
I'm still kicking myself because I have a feeling that IF I would have remained with the Internet Lite tier at 25$/mo instead of taking the promo offer, I would not have to pay more because my service would have been grandfathered in at 3/1 speeds.
I should have known better that I was being tricked into the higher tier.
thats why you need to record all converstations you have with charter or anyone else on the phone i always record my phone convo so if i was in your boat i could legaly sue them since id have had the phone call on hand |
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3 edits | Do you ALWAYS inform the people you're talking to that you are recording the conversation, as I'm sure you know, that is generally illegal otherwise? Way more of a hassle than it's worth anyway.
Would almost make more sense to quit using a service or company that you are THAT skeptical about, that you have to record all the calls.
said by whoaru99:The point is the contract services you signed up for, not something else. If the something else isn't covered by the contract why would you expect the contract to apply to it?
The bigger point of the post is what you have is what's in writing, not what you assume you have.
I'm not going to research it, but I'd be surprised if Charter ever changed the terms of an active, specific pricing contract. Much more likely is the contract wasn't understood by one of the parties...and that party probably wasn't Charter.
This is exactly why I have not yet signed up for any of the new plans even though on the surface it seems I could reduce my bill - haven't convinced myself I know what the angle is. There may not be an angle...but I'm sorta old school inasmuch as I'm leery of the something for nothing scenario.
Why would you EXPECT something to apply or ASSUME anything, if it's in a contract? I'll tell you why. It's because we're talking about Charter and their shady ways, which is EXACTLY why you can't convince yourself to sign up for any of the new plans! This doesn't apply to just Charter either, but the subject we're discussing IS Charter.
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1 edit | Because it's in a contract. You know, that bit of paper few people actually read.
The main reason is that I just haven't looked into it that much. The Internet side is no big deal, just to sort though what the channel lineup changes may be. Frankly, the $8 or $10 per month is hardly worth my time to check it out in detail. Wouldn't want to lose one of the 4 or 5 channels that I actually watch. |
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 DoggPremium
join:2003-06-11
Belleville, IL
·Charter
| reply to whoaru99
The few threads that I've seen about rate increases, were NOT the contracted prices that increased. They were additional items, such as the 100M internet service which is typically an additional charge on top of the contract for "standard" internet.
In any case, no one should need to see a list, they should know what they signed up for...and it's listed on their bill.
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| I fully agree. No one should need a list. |
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zed260Premium
join:2011-11-11
Cleveland, TN | reply to cork1958
well when you call charter it always says this call may be monitored for quality assurance and training purposes that gives you all the leeway you need to record any phone call you have with charter |
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| reply to whoaru99
said by whoaru99:Because it's in a contract. You know, that bit of paper few people actually read.
The main reason is that I just haven't looked into it that much. The Internet side is no big deal, just to sort though what the channel lineup changes may be. Frankly, the $8 or $10 per month is hardly worth my time to check it out in detail. Wouldn't want to lose one of the 4 or 5 channels that I actually watch.
Exactly!!
It's a contract, so NOTHING to expect or assume. You should KNOW!!
said by zed260:well when you call charter it always says this call may be monitored for quality assurance and training purposes that gives you all the leeway you need to record any phone call you have with charter
EXACTLY again!
They inform you they are monitoring/recording, just as you are expected/required to inform anyone you are recording that you are doing so. Otherwise, you may be breaking the law, depnding on state/federal wire tapping laws where you live.
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2 edits | Fixed that for ya. |
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mikiee
join:2009-06-10
Saint Louis, MO | How many times in threads have I read about 2 year contracts and then the subscriber is surprised when there is an price increase. The only way around that is to make the Charter rep tell you how much it will be for EACH month. Month one will be $$$, month two will be $$$, and so on for each month of the contract. That way, no surprises. |
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| No, the only way around it is to actually read the contract before you sign up for it, which is the entire point of the thread. |
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| I will agree with you whoaru99, but still, it is still pretty sneaky and I can't say as I ever remember this issue being brought up as much now as it has in the past?
I think I have maybe ever done the promotional thing twice since being with Charter and my bill NEVER increased at all, back then, so why now and why so much, for the people who have been hit with it?
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2 edits | I think that as a whole, society is more short-sighted, immediate-gratification based than in the past. As such there is less consideration for tomorrow...like the thought that who cares what I sign up for today because I'll just be able to get some other promo deal tomorrow. Not many considered that the indefinite promo well or indefinite low price contract extensions would run dry so now they're facing higher costs and not liking it. |
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| said by whoaru99:I think that as a whole, society is more short-sighted, immediate-gratification based than in the past. As such there is less consideration for tomorrow...like the thought that who cares what I sign up for today because I'll just be able to get some other promo deal tomorrow. Not many considered that the indefinite promo well or indefinite low price contract extensions would run dry so now they're facing higher costs and not liking it.
That is true, BUT It was not just a though,
In the past you could get a long term deal each time. So the real price for triple play internet was the price you could get each time the renewal came up for a two year deal. But now you can not get a deal so it is a price increase from what you had been paying, and is much larger increase all at once. this is what has many customer in an uproar.
And thanks for posting the link, great info for those that don't have the flyer anymore. |
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