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motoraway

join:2005-12-25
London, ON

Speed upgrade

Just wanted to confirm something. If I wanted to upgrade from the 18mb profile to 28mb profile for cable I would incur the following:

$25 upgrade fee
$100 for compatible modem (currently have Thompson425)

Does that sound right?



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

There is no charge for changing from 18M to 28M.
The DCM476 Docsis 3 modem is 99$ + 10$* + taxes.

*Shipping

There is no fee's for requesting a modem swap from your 425 to a 476.

Martin


motoraway

join:2005-12-25
London, ON

Thanks for the reply Martin. Is the swap and upgrade something I can request in the direct forum or best to call in??



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

You can certainly do so in the Direct forum.

You can even refer this thread so we know what it's about.
Don't forget to include your account info.

Martin


motoraway

join:2005-12-25
London, ON

Great. Thank you!