| Outage Tampa Did anyone have an outage last night at 12:00AM? |
|
brutus
join:2003-12-16
Tampa, FL | I had one either last night or the night before. I seem to get them every so often just after midnight for 20 minutes or so. Usually by the time I get through to Verizon on the phones it is back up. |
|
|
|
| Why is this happening? |
|
guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | That's the maintenance window ..
I've not been effect by it so its local to you |
|
rebus9
join:2002-03-26
Tampa Bay | reply to brianiscool
Several of our sites in Pasco county were down for a few minutes overnight. Maintenance window most likely-- nothing unusual. |
|
| The outage just happened again. |
|
| Same here. Down for 45 minutes in Bradenton. ONT never lost connection, just lost all connectivity beyond my first hop. |
|
| said by Raphion:Same here. Down for 45 minutes in Bradenton. ONT never lost connection, just lost all connectivity beyond my first hop. im in bradenton as well
im running off the ethernet connection straight from the ONT
my router was getting an IP, it just wasnt able to get any DNS connection, thus no internet
when i tried rebooting, the friggen Fios router applied the DHCP(which i still havent figured out how to have it just handle the STB)
i turned my fios router off and everything is working fine now |
|
| I only tried cycling the DHCP, then waited, knowing that the issue was on VZs end. Came back up in 40-45 mins on it's own. Just had one more hiccup though, down less than a minute. |
|
| reply to brianiscool
Re: Outage Tampa -- Feb 22 from 2 AM to 3 AM + Restarted my modem/hub & attached N-Wireless hub with no success. I subscribe to FIOS Internet only so I called via my cell to both (800,888)-VERIZON and AS USUAL, THE VOICE RESPONSE PROCEDURE SUCKS -- it could not not connect me to internet support, but assumed I was trying to get to retail support, gave me that retail number and just hung up! AGAIN: VERIZON SUPPORT SUCKS!
From the above reports it looks like these are rolling maintenance outages, so do you think Verizon would have the courtesy to send out email notifications before flipping off the switch? Do you do this with your copperline POTS, too? Do you realize that other vendor's VOIP services need you to be constantly up in order to work? VERIZON, you arrogant SOBs need to be broken back up into little bitty pieces that are manageable, responsive, and competitive!
FIOS up front is great due to the nature of fiber itself, but VZ manages to deliver with a sh*tty aftertaste! |
|
rebus9
join:2002-03-26
Tampa Bay Reviews:
 ·Verizon FiOS
 ·Bright House
| said by squirrel21:I called via my cell to both (800,888)-VERIZON and AS USUAL, THE VOICE RESPONSE PROCEDURE SUCKS -- it could not not connect me to internet support, but assumed I was trying to get to retail support, gave me that retail number and just hung up! AGAIN: VERIZON SUPPORT SUCKS! Yes it does. Even the most careful fingers pressing the right menu options get sent to the wrong departments in the wrong region. Consistently.
said by squirrel21:From the above reports it looks like these are rolling maintenance outages, so do you think Verizon would have the courtesy to send out email notifications before flipping off the switch
(..snip..) VERIZON, you arrogant SOBs need to be broken back up into little bitty pieces that are manageable, responsive, and competitive! No need for such drama. You have a CONSUMER-grade broadband connection and unless your speed is over 100 Mbps, you're paying less than $100 a month for it. Terms of service allow for unannounced maintenance, and it's a CUSTOMARY INDUSTRY PRACTICE to do maintenance in the early a.m. hours. Every carrier has to do maintenance periodically.
They deserve being slammed for their phone support system, but cut them some slack on occasional network maintenance.
At $DAYJOB, even our Gig-E connections go offline occasionally for carrier maintenance. We get pre-notification because we pay $thousands a month for them.
If you absolutely MUST have pre-notifications for outages, get a T-1... but know that you'll still have occasional maintenance downtime.
Or do what I do and order a 2nd connection from a different ISP (not a reseller of the same ISP) as a failover connection. I've had a FIOS and Road Runner connection for years and have NEVER seen both carriers down at the same time. |
|
| This is probably happening because they are upgrading the tiers to 50/25. |
|
rebus9
join:2002-03-26
Tampa Bay Reviews:
·Verizon FiOS
·Bright House
1 edit | said by brianiscool:This is probably happening because they are upgrading the tiers to 50/25. Verizon's long-haul uses Alcatel-Lucent gear for 100 Gbps. But if they use Juniper routers for metro distribution, they are probably patching a recently discovered JUNOS (Juniper router OS) security flaw.
A couple weeks back Level3, which uses Juniper extensively, took an emergency maintenance window with very little advanced notice, to patch all of their routers. I believe the notice was less than 24 hours in advance.
I had to patch more than a dozen Juniper routers at $DAYJOB because of the JUNOS flaw. No fun when production routers have to be taken offline so an emergency patch can be rushed into place.
For those wondering, unlike your home router which boots in under a minute, carrier class routers take a long time to boot up because there is so much that happens at boot time. Our Junipers take 5-10 minutes for bootup if the firmware update goes well. But if the upgrade is not successful (which happened to one of ours) when bootup from the primary root fails, the system will re-start the boot process from the secondary root which holds a backup copy of the previous firmware. That causes much longer boot time. Then you have to do another firmware upload followed by another reboot.
Those of us who do this for a living are probably more likely to cut Verizon some slack, because we understand what their engineers are going through. |
|
| reply to rebus9
Re: Outage Tampa -- Purposely Crippling Their VR System I agree that expecting 100% up-time would require a higher priced or business level support. My complaint is that it was impossible to get to a 'live' support person or even a pre-recorded announcement that maintenance was taking place! Verizon has the capability to send out email notifications to customers based on their CO connection. To put a pre-recorded announcement on their VR system would not be a great effort.
What really pisses me off is that they (Verizon support) obviously configured their VR system to loop or "dead-end" because they knew customers would be calling about the maintenance outage!
Verizon has become too big and powerful and it shows in their support. "We don't care. We don't have to!" to quote Ernistine. |
|
| They better not go down tongiht. Tonight is gaming night ! |
|
rebus9
join:2002-03-26
Tampa Bay Reviews:
·Verizon FiOS
·Bright House
| reply to squirrel21
said by squirrel21:To put a pre-recorded announcement on their VR system would not be a great effort. Any idea how many different routers are involved, in all areas with FIOS?
Maintenance windows are staggered across days or weeks, even in the same local area.
You cannot ACCURATELY determine the location of the caller, therefore you cannot reliably target a "maintenance" VR message only to the callers who are affected by it.
Think for a moment what you are asking for, then think how large a footprint Verizon covers.... then think **in detailed terms** how exactly you propose to implement such a notification system.
Think about it for a while, and you'll see that it cannot be done with sufficient accuracy to be of much value. |
|
| reply to brianiscool
Re: Outage Tampa Same thing here in Clearwater, FL on the AM of 02/20 02/21 & 02/22 between midnight and 2 AM |
|
rebus9
join:2002-03-26
Tampa Bay Reviews:
·Verizon FiOS
·Bright House
| And New Port Richey, Hudson, Lutz, Land O Lakes, Dade City, and Zephyrhills. Different days this week.
Different sites we monitor within the same city had maintenance on different nights. No big deal.
I don't see why this is even being discussed. Maintenance happens. It HAS to happen. And it happens in the middle of the night when MOST people are asleep.
If you can't be down... EVER.... then get a cheap backup connection from a different ISP. |
|
| I am in Hillsborough, Florida |
|
| reply to rebus9
Re: Outage Tampa -- Purposely Crippling Their VR System I thought about it. Yes, I realize there's a lot of infrastructure to modify! I get it! Now tell me why I can't get to a CSR when I call, or why, given the circumstances, that the VR system can't accommodate a simple message beginning with "Attention Tampa Bay area users ..." |
|
