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kyip87

join:2009-07-27
Toronto, ON
Reviews:
·TekSavvy DSL

[DSL] DSL Light sometimes goes out, any ideas?

So right now I'm paying for DSL 15 service but only getting 6-8meg speeds. The DSL light on my modem goes out randomly and back on after a bit. I thought it might be my modem or router so I got my hands on 4 modem/routers including the ones I was already using... Speedstream 4200 modem, TP Link TD-8616 modem, Dlink DIR-615 router and a TP Link TLWR841n router. I am unable to reach the demarc myself(it's on a weird spot, outside wall of the house 2nd floor)... I'm starting to think it might be old wiring but I want to hear some other ideas if anyone has any. Thanks

I've tried two seperate phone jacks and have filters installed for the ones needed



Crowbar1

join:2009-06-23
Toronto , ON

You should post this in »TekSavvy Direct


Calmuser

join:2011-10-27
Canada
reply to kyip87

If you look you'll see he already posted there!

Probably without any results, hence this post.

I think he's looking for more feedback on people with similar problems.

Filters? don't you have a Pots splitter installed?


kyip87

join:2009-07-27
Toronto, ON
Reviews:
·TekSavvy DSL

yes on the day of service activation the bell tech came in and installed a pots splitter, this one: »www.hometech.com/hts_images/cc/c···0a_4.jpg

If that splitter is there, no filters are needed?



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

If a Pots splitter is installed then no filters are needed.

The purpose of the pots splitter is to filter the signal & seperate it where the line comes into the home.

Martin


Calmuser

join:2011-10-27
Canada
reply to kyip87

as Martin has said..

Get rid of the filters you don't need them!

That might be your issue right there!


kyip87

join:2009-07-27
Toronto, ON
reply to TSI Martin

So leave on the pots splitter used to seperate the phone line/modem and remove the filters around the house? I'll try that thanks


kyip87

join:2009-07-27
Toronto, ON

no dice, the dsl light just dropped twice after I removed the filters and only have the POTS splitter. I also tried taking out the splitter and have only filters which had a more stable connection


Calmuser

join:2011-10-27
Canada
Reviews:
·TekSavvy DSL
reply to kyip87

too bad, would of been an easy fix

thinking as you are thinking now, it could be your wiring.

call a friend over to help you check with the demarc, should be your next step.


kyip87

join:2009-07-27
Toronto, ON

Thanks for the help Calmuser... I'm gonna ask TSI to put in a ticket for me and get a tech to take a look



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Out of curiosity, you do have the modem plugged in the POTS splitter jack directly? The DSL/Modem jack.


kyip87

join:2009-07-27
Toronto, ON

Hi Martin,

Yes I did but for some reason when I used my home phone it would drop my connection so I removed the splitter and I'm only using filters