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Links: ·Frontier Communications ·Broadband Tweaks ·Equipment Support ·Site Tools ·Frontier Page for Ex Verizon Customers
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isp10002

join:2012-10-24
Reviews:
·Dish Network
·Frontier Communi..

[DSL] Speeds

Hi everybody anyways frontier is are only wired Internet service in our area and getting it install in another week or so anyways, frontier owns our phone lines in our area, and we called them up months ago and they said they had no equipment in our area, but just a few weeks ago I called my neighbor to ask what Internet they had and he said he had frontier dsl,and so I call up frontier wondering why he has dsl they say no again, I ask my neighbor if he would give me the techs number who installed his dsl service, so I call him up and he said he would take a look at our lines, so he calls me back and says he has installed another gateway because the other one was full, and the reason frontier said equipment wasn't in our area for dsl was because they never filed the information when they installed it which was 2 years Ago! I That makes me mad because I have had dumb verizon with terrible data caps, so anyways the tech said he has to file that dsl equipment is in our area so we can get it installed, which he said will get down with by Friday or so, but anyways my question is what speeds do you think I can Get? The tech said I was 2.5 miles away from the hub, plus I used to have phone service from them, and I remember are lines where noisy my lines should be ok tho what do you guys think the speeds I should Get?

pittpete1

join:2009-06-12

Impossible to tell, ask the tech.
Don't, and I mean don't sign a 2 year agreement in case you need to cancel.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

reply to isp10002
I am not sure anyone here will be able to give you an accurate response for several reasons. I would suggest that you check with your neighbor to see what speeds he is receiving. You could also ask the technician, I am amused that equipment was installed in your area and no one other than the technician is aware of the installation.


isp10002

join:2012-10-24

reply to isp10002
K so the tech said I can get 7 mbps down and 1 up hopefully


gozer
Premium
join:2010-08-09
Rochester, NY

reply to pittpete1
Don't worry about the term contract you have 30 days to cancel.
Also as long as you document the first 30 days by doing speed tests and even ping tests to say 3 different sources atleast once but two times each day one in the morn and one during peak hours. Your covered if the dsl server degrades at all during you term contract period from the first 30 days that you have proof of the performance. This puts you in the drivers seat you can say fix it now or I will cancel my service. Frontier can fix or will threaten you will be charged an ETF, just say I wont pay based on the proof I have of the scale of performance that I saw in the beginning. I have helped many people on the ETF and none that came to me have ever paid an ETF. So dont let that scare you off, just do your homework to collect this data in the first 30 days and your safe. Even the 30 day limit can be or said that it doesn't start until you say if from the start you dont get what they said you can. So do this without fear


isp10002

join:2012-10-24

reply to isp10002
Actually I can only get 1.5 mbps down sadly, but it's actually faster then my old 3g card that runs at about .4mbps, install on Tuesday I'm hoping for at least 900k,im a Xbox gamer so it shouldn't matter unless the ping is wacked.


isp10002

join:2012-10-24
Reviews:
·Dish Network
·Frontier Communi..

reply to isp10002
The tech told me that I can't do Xbox and stream video (which dosent really matter to me) as I will only have a smartphone and a laptop and a Xbox and a dvr connected to it.. I think the router we are getting is a net gear 7550 I belive, also another question is are phone wiring in our house is pretty old, can they replace That?



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

Yes they can change out the old cable, but you will pay for it. Simpler and less costly to do it yourself. But use CAT5E cable from the NID to your jack. Less noise and loss.


isp10002

join:2012-10-24

It shouldn't be a problem because the phone jack Is right below the NID, also will they replaced the phone line if there's problems with it or will it take some Convincing?


jamesonnorth

join:2012-12-22
Modoc, IN

If you ask them to replace the lines in your house, they will. Sometimes they charge you, sometimes they don't. Depends on the technician. Just ask them to install/replace the lines.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

reply to isp10002
I guess when you say phone line you are talking about the lines from the central office to your property. If they are bad they will replace or repair the bad section.


pittpete1

join:2009-06-12

reply to isp10002
Hes talking about the Inside wiring.
Yes you will and should be charged if you want the wiring after the NID replaced.
Run your own CAT5 homerun to the NID.
Pretty sure most NIDS have the DSL filter in it.
Just have the Frontier tech connect it for ya and throw him 5 or 10 bucks.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

I am not so sure he is only talking about the wiring in his house. I responded to his first question about replacing the line in his home.
He advised it should not be a problem because the jack is below the NID. Next he asked again about replacing the old phone line. That is why it appeared he was talking about the line from the CO to his house or from the pole to his house.


isp10002

join:2012-10-24

The first question I was talking about my wiring inside my house, on the second question I was talking about the phone line from the office to my house. Also my phone lines are underground



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

Yes, even if underground if there is a problem with the line they will repair or replace if needed. If it is the portion from the distribution box to your house I am not certain if Frontier would charge you if the line had to be replaced. When I lived in Virginia, Verizon had to replace the line to my house because the did not bury it deep enough and it was damaged by the ground freezing in the winter. Same as the coax for my cable TV.


gozer
Premium
join:2010-08-09
Rochester, NY

Generally only connections to the main service's charge or make you responsible for the drop or connection from your home to the main line. Most phone companies are responsible for the drop, but there are some exceptions to this say a distance that is longer than the norm or underground.


isp10002

join:2012-10-24
Reviews:
·Dish Network
·Frontier Communi..

alright so i got it installed about 10 hours ago, and its really good,it turns out we can get 3 mbps! speeds are at a steady 2.5 download and .5 upload,i am a huge xbox gamer and i get little lag rarley. they set me up with a netgear 7550 modem router. good service so far,and also the reason we could get 3 mbps is because he installed a extender,and we are actually at the end of the loop! but speeds are great.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

Excellent, very happy to hear that. I hope your service remains solid without any problems.


isp10002

join:2012-10-24


Frontier's doing a good job at keeping speeds high hovers at 2.5 download and .5 upload.


isp10002

join:2012-10-24

1 edit


Pingtest.net
I have had frontier 3 Mbps dsl for 4 days now, still keeping at a steady 2.5 mbps and .5 upload, very happy with our service.


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