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jli

join:2013-02-20
Pleasanton, CA

Price increase from DIRECTV

I noticed that on my March DIRECTV bill, there is a fee increase over the February bill with no service change. So I called just to find out the reason for the increase. I was told that DIRECTV had a review of their service and decided that in order to maintain the quality and the level of service, they need to adjust the Choice Xtra plan to Xtra plan with a fee increase. In addition to that, there is a $5.00 (22.5%) increase of Advance Receiver monthly rental fee. So, I asked them that if they were allowed to increase the price, would we, the customers, be able to terminate the contract prior to the two-year term? This is the 6th month using their service and I have already seen a 22.5% increase on the existing equipment alone, what change should I expect for the rest of the contract term. They told me that I could not terminate the plan before the two year term was up. If I do, I will be billed at a prorated service fee. So I asked to speak to the supervisor. He advised me that my basic service plan fee will not change for 12 mos, the price increase was caused by the $5 increase of Advance Receiver Rental fee ($25 now vs. $20 before). I argued that the receiver is hardware, sitting there in my house being depreciated at an accelerated pace day after day. How in the world can the 22.5% rental fee increase over 6 month period be justified? I encourage everyone to take a look at your new bill to see whether this price change has affected you. The important thing is not about $5 price difference, is about the contractual principles. The terms should be binding to both parties. Any price increase should be reasonable (new equipment or added service). I am surprised that no one has sued DIRECTV for such kind of business conduct.



Upset

@insightbb.com

My bill goes up every single month. Usually around $7/month. The first year, it stayed the same every month, and the second year, my bill has doubled and has new stuff on it I did not add. Also, they told me that because I got a new box when I moved (which when I asked the people at set-up they said no) they automatically added another year to my contract. I specifically asked them at set-up and they said no. Now, no matter how many supervisors I speak to, its the same: too bad. They said when you change anything you automatically have another year added. Even if I want to lower my plan since its astronomical now. I thought Insight was bad...


boss

join:2013-04-07
reply to jli

for the record the price increase took affect on EVERYONE that has an advanced reciever, it is also in the directv contract that it is subject to change as far as price goes. it is binding on both sides. you are more than capable to read the contract before signing up and and know what youre getting into before hand



hola

@bellsouth.net
reply to jli

direct tv is horrible!!! they steal your money! don't even think in signing a contract with them. Literally they will steal your money