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LFHC

join:2012-11-04
Collinsville, VA

[Connectivity] Cable line cut

I signed up for service last night online for self install because I can do everything inside I am rewiring the house so I thought that comcast would at least send someone out to check the line going to the home from the pole.I thought wrong I called today to confirm that my services had been ordered and explained that the people before has seemed to have cut the line coming from the pole and that it needed to be replaced so he transfers me to sales and they have to cancel my order and change it to a professional installation and have someone come out I am paying 29.99 for this. Shouldn't comcast pay for there own end of the cable line? All I need is for them to replace the drop which is their responsibility.


ExoticFish

join:2008-08-31
Stuarts Draft, VA

Not how I would have had it fixed... Would have called and requested a tech come out because your line was cut at the pole/tap.
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JoeHemi

join:2011-05-06
Bellevue, WA

I wouldn't have even done that. Just wait till the tech comes out to install your ordered services and let him figure it out. He'll find the problem, fix it, and BAM, problem solved.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by JoeHemi:

I wouldn't have even done that. Just wait till the tech comes out to install your ordered services and let him figure it out. He'll find the problem, fix it, and BAM, problem solved.

What part of "self install" was not clear? Comcast will not automatically sent an installer for a "self install".
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A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

LFHC

join:2012-11-04
Collinsville, VA
reply to ExoticFish

I tried to explain that on the phone but where I ordered a self install they said no one would come out at all so they changed it to a professional installation and charged me for that.What cable there is left is old RG6 I am hoping I can get the tech to replace it with a RG11 drop



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4

RG6 should be fine, unless it is a exceptionally long drop.
You shouldn't expect either to be done for free.
Are you sure it was the last people that cut the line?


LFHC

join:2012-11-04
Collinsville, VA

I am assuming it was the last people. It was not me I had centurylink out today hooking up my internet with them and that line had to be replaced also. I would say the drop is about 150-200 feet to the outside of the house then I would say another 50-60 feet to where the line will go inside the house.


ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to NetFixer

Edit. Woopsy.


JoeHemi

join:2011-05-06
Bellevue, WA
reply to NetFixer

I guess I should have said "fix your ordered services" instead of install. After you do the self install and its determined there's no signal from the tap, Comcast will send someone out to fix their problem.



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
reply to LFHC

said by LFHC:

I tried to explain that on the phone but where I ordered a self install they said no one would come out at all so they changed it to a professional installation and charged me for that.What cable there is left is old RG6 I am hoping I can get the tech to replace it with a RG11 drop

I am sorry, but the line from the pole to your home is their responsibility in any case and you should not be charged because their side of the connection is not there.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

And if all that's missing is the drop between the tap and the ground block he shouldn't have to pay. (provided it isn't freshly cut, what the tech sees could greatly influence this) but if he insists on heavier gauge cable and running past the ground block and so on the $29.99 is a very reasonable "rewire" cost. (as he described the distance the wire itself is probably more than that)



Cozmo85

@comcast.net

Just tell them you are going to climb the pole yourself then and hook it up.



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

And then they show up with a cop
Threatening illegal activity on a recorded line after identifying yourself and your location is a REALLY bad idea.



EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9
reply to Cozmo85

said by Cozmo85 :

Just tell them you are going to climb the pole yourself then and hook it up.

This is bad advice....

LFHC

join:2012-11-04
Collinsville, VA
reply to tshirt

Tech came today and put in RG6 all he had. but the signal is good so no problem there. When the tech got up on the pole I couldn't see it from my house but the drop cable had actually been cut from the tap and the house, the only cable left was just hanging on the utility pole infront of the house so he strung up new cable put the housing box on the side of the house and I was good to go.



RR Conductor
NWP RR Inc.,serving NW CA
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1
reply to EG

said by EG:

said by Cozmo85 :

Just tell them you are going to climb the pole yourself then and hook it up.

This is bad advice....

I think he was joking
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
reply to ropeguru

said by ropeguru:

said by LFHC:

I tried to explain that on the phone but where I ordered a self install they said no one would come out at all so they changed it to a professional installation and charged me for that.What cable there is left is old RG6 I am hoping I can get the tech to replace it with a RG11 drop

I am sorry, but the line from the pole to your home is their responsibility in any case and you should not be charged because their side of the connection is not there.

It kind of defeats the lure of self install though doesnt it? Most MSOs are shying away from disconnecting services in lieu of mailing out boxes to new residents and having them install it themselves. Homes that do not meet this criteria, such as homes they had to be disconnected for excessive noise or drops that pose a hazard are flagged as "not self install ready" and the only option for those homes are to have a tech out.

If you chose to do a slef install and it fails there is a failed self install charge to roll the truck.

Bottom line- If you can do it all yourself, great. If they have to come out and facilitate for any reason, that install aint on the house.
Simple Profits and loss. Welcome to America.
--
CableTechs.org/"Horrible People with Integrity"