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Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3

[RI] Speed Increase RI?

Just noticed a speed bump from 32Mb down and 10Mb up to 47Mb down and 15Mb up. I noticed my Configuration file changed too. Yeaaaa! I was wondering when that was going to hit my area. Thanks Cox

Configuration File OK 161001_vm2.0_d.cfg

Premier




dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

What are your speeds when pb drops out?
--
Despises any post with strings.



Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3

Drops down to about 38-40Mb down and about 12 up. Thats bonding on 8 channels down and 3 channels up. My levels are a little low too, so this isn't best case scenario. I did see a noticeable increase real world as well. I know how Speedtest can give you exaggerated results, but since I wasn't posting a problem, but rather noting something positive, I didn't think accuracy was all that important. BTW, why do you ask?

Download speed 39234 Kbps
Upload speed 13127 Kbps
D/load COS 84 %
U/load COS 45 %
Min RTT 16 ms
Max RTT 22 ms
Avg RTT 18 ms
RTT Consistency 72 %
Max Delay 19 ms
Avg Delay 1 ms
Effective Speed 55307 Kbps
Route Speed - Kbps
Forced Idle 50 %
Route Conc 1.4
Download test s
Upload test s
Test Bandwidth Speed



Ender3rd

join:2001-07-15
Connecticut
reply to Optimus2357

Nice! I am still at 32Mb down and 10Mb up here, which I get very reliably, and still running the "150001_vm2.0_d.cfg" on my SBG-6580 here in CT. I'll keep an eye out for that new cfg file when it eventually shows up! Enjoy your speed bump!
--
Politicians are the only people in the world who create problems and then campaign against them. (Charlie Reese)



Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3

Ah, so the SBG-6580 shows it too? I have a SB6180 and it gives the configuration file on the "Connect" screen. I noticed it one day while checking signal levels and asked Cox what it meant. Something to do with how they program your modem for the type of internet plan you have.
I wanted to note it to show it wasn't just a increase in speed because of signal improvement or something, which may have been more localized and to share the good news with my fellow Rhode Islanders. I think there are what..9 of us on here? Hah.



Ender3rd

join:2001-07-15
Connecticut

You know, it's funny that you should mention the low subscriber numbers and signal levels in the same "tongue-in-cheek" comment. My neighborhood, which is a fairly rural pocket of houses, is pretty much "at the end of the line" as far as the Cox distribution system is laid out. We have chronically low signal levels and fairly poor SNR as a result. In an attempt to correct some serious packet loss issues affecting my area, the local guys worked diligently to re-balance the preamps out in the street to get the signal levels up for those of us who are at the end of the road. Instead of SNR sitting at around 31 dB on all 7 bonded download channels it now reads at between 33 - 34 dB which is still below the acceptable range, but it does work. The packet loss issue appears to have been something at the CMTS because immediately after they switched it out the chronic packet loss ended.

At any rate, due to the inconsistent performance over the past 2 years, my neighborhood is now sporting a lot of satellite dishes and people are opting for the ATT offering for their internet. At this time I am still hanging on to my "Three Digital Services Bundle" and hoping that they will upgrade the ancient hardline that runs around town (it was only really rated to handle signals up to 470 MHz back in the 80's) as it is no doubt very marginal in its ability to handle the current 1 GHz bandwidth needs of the Cox system. Time will tell...
--
Politicians are the only people in the world who create problems and then campaign against them. (Charlie Reese)



Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3

Oh, I didn't mean to say RI had a low subscriber count, just that we're tiny and there aren't many posters from RI on these forums. Your situation sounds tough, because its probably a cost/gain ratio consideration they are making between cost of truck rolls and cost to upgrade the infrastructure. Like you said, they are "working diligently" on the issue so no doubt eventually, the money will add up and the ratio will tilt in your favor.

But speaking of work being done, last night at around 2AM my service went out. Cable, internet and phone for about 30min. When it came back on, signal levels were vastly improved. My Rx went from about -5 to -6 across the channels to +4 to +5. But now when I just checked, its even lower, -5 to -7. I might have to give them a call to see whats up. Odd.


scottct1

join:2002-01-28
Newington, CT
Reviews:
·Cox HSI

I live in Newington, CT and while my download speeds have not improved (they test at around 31 Mbps) I have noticed a HUGE increase in upload speeds, testing at over 30 Mbps!



Ender3rd

join:2001-07-15
Connecticut


Slurp!
 

A good grade!
 
Maybe they're getting ready to send out those new config files to the Connecticut market? I would typically see the "powerboost" upload start out at +30 Mb/s and then slide down to around 12 Mb/s after 5 seconds, but now it runs up to about 40 Mb/s and drops back to +30 Mb/s after 5 seconds where it remains steady. My connection has been reliable for almost a month now so I'm keeping my fingers crossed that it doesn't all fall apart.
--
Politicians are the only people in the world who create problems and then campaign against them. (Charlie Reese)


Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3

1 recommendation

While I don't want to send anyone running for the phone to call Cox, if you don't see it in a couple weeks, it may be in your benefit to call. The reason I say that is from reading the LV and SD upgrade, some people had to call to get something changed on their account. It could be its just not ready yet, it could be the bandwidth isn't available in your area...but it could also be something they can fix. I say give it a week or two, but if you hear of others in CT, or even your area, getting it, might want to call.


jtel

join:2005-06-28
Bristol, RI

We have the preferred which is 18 down and 5 up. It sometimes bumps to 24-25 on tests but there has been no improvements over previous tests going back some time.

I'm in Bristol, RI. Should I call Cox?



Anonguy

@cox.net

said by jtel:

We have the preferred which is 18 down and 5 up. It sometimes bumps to 24-25 on tests but there has been no improvements over previous tests going back some time.

I'm in Bristol, RI. Should I call Cox?

Cox website still shows 18/5 for Bristol so that is all they would tell you if you call in.

»ww2.cox.com/residential/rhodeisl···referred


Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3

Yea, eventually everyone will get it fixed without anyone have to call in I think. With probably a few rare exceptions. I only noticed it because I was troubleshooting another problem and comparing my modem's stats to a friends. It may be tempting to call but..if it is not broken...



KipAtCox

join:2013-02-18
Chesapeake, VA
kudos:4
reply to Optimus2357

said by Optimus2357:

While I don't want to send anyone running for the phone to call Cox, if you don't see it in a couple weeks, it may be in your benefit to call. The reason I say that is from reading the LV and SD upgrade, some people had to call to get something changed on their account.

Rhode Island is one of the markets where we have two different service codes for the Premier service on customer accounts for DOCSIS 2 vs. DOCSIS 3 modems, along with, as of my latest info, VA, AZ, NV, Baton Rouge LA, and KS/AR (as of 4/4)

We periodically verify the service codes are correct for Premier customers who have their internet service provisioned to a DOCSIS 3 modem item number on their account inventory during some maintenance windows. We also check the Premier codes for those customers every time we do a speed increase.

I believe the last time we did this for the Eastern markets was overnight maintenance on 3/19. I don't have the last date handy for the other Premier-D3 markets. We should also have done it for Kansas/Arkansas around 4/2-4/4.

In RI and VA, it's only a difference of 5-6 mbps in each market. In AZ, NV, LA, and KS/AR it's a difference of 22-28 mbps in each market. If you upgrade to a DOCSIS 3 modem after a speed increase, make sure your service code gets swapped.

It's also possible, though rare, that you may have the wrong item number listed on your inventory (since the CMTS doesn't use it for anything at all, like speed provisioning or firmware updates) and may have missed the auto-update, or may have another minor account issue you wouldn't notice but could gum up the service swap.

So, TL;DR version, if you live in RI, VA, AZ, NV, Baton Rouge LA, or KS/AR, have a DOCSIS 3 modem and Premier high-speed internet, and your speed test is consistently at least 5 mbps low after troubleshooting (good levels, direct wired), it could be you have the wrong service code.
--
Kip K.
Cox Communications Support Specialist

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by KipAtCox:

said by Optimus2357:

While I don't want to send anyone running for the phone to call Cox, if you don't see it in a couple weeks, it may be in your benefit to call. The reason I say that is from reading the LV and SD upgrade, some people had to call to get something changed on their account.

Rhode Island is one of the markets where we have two different service codes for the Premier service on customer accounts for DOCSIS 2 vs. DOCSIS 3 modems, along with, as of my latest info, VA, AZ, NV, Baton Rouge LA, and KS/AR (as of 4/4)

We periodically verify the service codes are correct for Premier customers who have their internet service provisioned to a DOCSIS 3 modem item number on their account inventory during some maintenance windows. We also check the Premier codes for those customers every time we do a speed increase.

I believe the last time we did this for the Eastern markets was overnight maintenance on 3/19. I don't have the last date handy for the other Premier-D3 markets. We should also have done it for Kansas/Arkansas around 4/2-4/4.

In RI and VA, it's only a difference of 5-6 mbps in each market. In AZ, NV, LA, and KS/AR it's a difference of 22-28 mbps in each market. If you upgrade to a DOCSIS 3 modem after a speed increase, make sure your service code gets swapped.

It's also possible, though rare, that you may have the wrong item number listed on your inventory (since the CMTS doesn't use it for anything at all, like speed provisioning or firmware updates) and may have missed the auto-update, or may have another minor account issue you wouldn't notice but could gum up the service swap.

So, TL;DR version, if you live in RI, VA, AZ, NV, Baton Rouge LA, or KS/AR, have a DOCSIS 3 modem and Premier high-speed internet, and your speed test is consistently at least 5 mbps low after troubleshooting (good levels, direct wired), it could be you have the wrong service code.

So what exactly are you saying? I know last I checked the cox hampton roads market, the premier tier was still 25/3, and has been for a couple years now. So you are saying a D2 premier customers modem is being provisioned at a lower rate then 25/3 in hampton roads? Truthfully for the Cox Hampton Roads market, its time for marketing team to play catch up with the lower tiers like Premier, and Preferred. Lucky for me I am a ultimate customer who has had the 100/20 for a little while now. But feel bad for premier customers paying close to $70 for rather big gap in speed between ultimate 100/20, and premier still at 25/3.


KipAtCox

join:2013-02-18
Chesapeake, VA
kudos:4

said by lilstone87:

So what exactly are you saying? I know last I checked the cox hampton roads market, the premier tier was still 25/3, and has been for a couple years now. So you are saying a D2 premier customers modem is being provisioned at a lower rate then 25/3 in hampton roads?

The opposite, actually. DOCSIS 2 modems in HR/NOVA are still provisioned for 25/3, but since September of last year DOCSIS 3 modems in Hampton Roads and NOVA are provisioned for 30/6.
In RI, it's 24/4 for D2 vs. 36/10 for D3. In the other markets it will be whatever the old speed is vs. the new 50/10.
DOCSIS 2 modems, having only one downstream channel and being limited to 38 mbps on that channel, are on the way out.
--
Kip K.
Cox Communications Support Specialist

Centerton

join:2009-06-13
Bentonville, AR

Would this apply to ultimate connections too?


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
reply to KipAtCox

said by KipAtCox:

said by lilstone87:

So what exactly are you saying? I know last I checked the cox hampton roads market, the premier tier was still 25/3, and has been for a couple years now. So you are saying a D2 premier customers modem is being provisioned at a lower rate then 25/3 in hampton roads?

The opposite, actually. DOCSIS 2 modems in HR/NOVA are still provisioned for 25/3, but since September of last year DOCSIS 3 modems in Hampton Roads and NOVA are provisioned for 30/6.
In RI, it's 24/4 for D2 vs. 36/10 for D3. In the other markets it will be whatever the old speed is vs. the new 50/10.
DOCSIS 2 modems, having only one downstream channel and being limited to 38 mbps on that channel, are on the way out.

You don't have to tell me that , I was probably one of the very few to start using a D3 modem way back when they were first supported by cox in the hampton roads market. 30/6 not to bad but being honest, our market need's to move premier to 50/10. Which I know will probably happen soon, but rather shocked knowing ultimate has had the 100/20 boost for 6 months now, and cox has stayed mum on lower tier's regarding speed increase. However there is one thing I am mad about regarding cox, and its ultimate tier. Which regards cox raising caps for all tiers except ultimate, and I have voiced my opinion on that matter many times in previous posts on here.


KipAtCox

join:2013-02-18
Chesapeake, VA
kudos:4
reply to Centerton

said by Centerton:

Would this apply to ultimate connections too?

No, there's just one service code for Ultimate, and it should never be installed on a DOCSIS 2 modem.

However, I have seen it happen once where somehow the rules got ignored and someone got an Arris D2 EMTA provisioned with Ultimate. So if this has happened, please let us know.
--
Kip K.
Cox Communications Support Specialist

jincuteguy

join:2003-10-12
San Diego, CA

What about the San Diego (92115), CA area? We got the bonded downstream and bonded upstream since end of last year. But our Premier speed is still 25/3. I have a D3 modem and been using it since last year. Do you think the provision is wrong on my account? since I only got 25/3 for Premier. Will Cox going to have a speed increase in this area market (San Diego, CA)?