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LanAdmin

join:2010-11-07
Montreal, QC
reply to Acanac Inc

Re: What does the CBB ruling mean to you and me?

If pay 683.40$ to get Quebec 30Mbps for the year to get the 56.95$ per month price then I decide to quit Acanac after 6 months, how much will you reimburse me? Will be any condition to get my money back? (Don't count taxes)



Acanac Inc
Premium
join:2007-03-05
Mississauga, ON

said by LanAdmin:

If pay 683.40$ to get Quebec 30Mbps for the year to get the 56.95$ per month price then I decide to quit Acanac after 6 months, how much will you reimburse me? Will be any condition to get my money back?

You would be charged at the six month rate of $58.95 x 6 353.7

$683.40 - 353.70 = $329.7

You would be returned $329.7. Please beware that modem purchase and setup would not be refunded.


rednekcowboy

join:2012-03-21
kudos:1

Your peak hour rate limit, should it be implemented, is that just Monday to Friday? What happens on the weekends?


useless

join:2011-10-27
Montreal, QC

1 edit
reply to hm

Things has changed a little in acanac... I left then around 4 years ego to never again...
In that time I had signed up for a 12 month term... it wasn't written anywhere that I would be throttled on pick hours as it is today
a couple month later the speed (5000/800) was lowered to half every single night without any advise
I made a lot of complaints without any success... what a waste of time...!! then I decided to cancel the service... another pain in the ass... did not want to let me go... somebody toll me to open a thread here and ask for help. which I did... it was the only way to solve this but they charged me the regular price for the months already used... so I paid a regular price for a very crappy service but happy to left then So BE aware.. very aware...



rednekcowboy

join:2012-03-21
kudos:1
Reviews:
·Acanac

I'd have to say, after the problems I've had with Videotron's Usage Monitor and "discussions" with Electronic Box over it, combined with Acanac's rate limiting policy, it has me seriously thinking of going directly to the source.

Videotron will be soon offering unlimited to it's subscribers. With the discount I would get on my home phone with them, their 20 Mbps unlimited plan would be virtually identical to what I'm paying Ebox now for my capped 30 Mbps service.

While I don't really like going down in speed, I really don't enjoy fighting every couple of months and setting up multiple monitoring systems because what they say I used, I did not use. I also really don't like the implementation of throttling in any way, shape or form so this leaves me with very limited options.

I guess I'll wait and see what Ebox is going to do with their pricing before I make a decision.....



NitPicking

@videotron.ca
reply to useless

This throttling thing with Acanac isn't anything new. This exact same conversation being had here about throttling was had here a year or two ago (around the same time Distributel picked them up and they became part of the distributel companies).

Everything you see in this topic was said in another topic over a year or two ago.

So, I don't think they throttled 4 years ago. Sounds like maybe you had a line problem. But I could be wrong. Maybes Acanac wants to say they throttled 4 years ago? dunno.



Acanac Inc
Premium
join:2007-03-05
Mississauga, ON

1 edit

We had no rate limiting capabilities 4 years ago. The most logical explanation is that the client was removed from the remote port back to the CO. (At this point the client was to far for the full 5Mbps sync rate.) We don't have control of this accept of the service. It's a battle we have been waging for several years now with the incumbent.


LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms
reply to rednekcowboy

said by rednekcowboy:

I'd have to say, after the problems I've had with Videotron's Usage Monitor

Just install DD-WRT on your router. Its traffic counter is pretty accurate.
---------------------------------------------------------
Unlimited Videotron 20Mbps will cost you at least 66$/month

650GB Ebox 20Mbps will cost you 65$/month

Unlimited Acanac 15Mbps/30Mbps will cost you 57$/month

The Acanac plan is not too bad, at worst you will get 5Mbps less than Videotron at peak hour but you will get 10Mbps more Of peak.

julienvf

join:2008-12-30
Verdun, QC
kudos:1
Reviews:
·Acanac

said by LanAdmin:

said by rednekcowboy:

I'd have to say, after the problems I've had with Videotron's Usage Monitor

Just install DD-WRT on your router. Its traffic counter is pretty accurate.
---------------------------------------------------------
Unlimited Videotron 20Mbps will cost you at least 66$/month

650GB Ebox 20Mbps will cost you 65$/month

Unlimited Acanac 15Mbps/30Mbps will cost you 57$/month

The Acanac plan is not too bad, at worst you will get 5Mbps less than Videotron at peak hour but you will get 10Mbps more Of peak.

That's if, of course, there's congestion. It's not a hard cap enforced like Bell used to throttle. I personally have seen once 22mbps a rainy Sunday afternoon, otherwise, it's 31.3 down and 3.2 up at all times, even at 22:00 midweek!


rednekcowboy

join:2012-03-21
kudos:1
Reviews:
·Acanac
reply to LanAdmin

said by LanAdmin:

said by rednekcowboy:

I'd have to say, after the problems I've had with Videotron's Usage Monitor

Just install DD-WRT on your router. Its traffic counter is pretty accurate.

Try telling that to Ebox and Videotron!

I've had to go an extra step now and also install DUmeter on all of my pc's to prove what DDWRT is saying is true.....

Right now, I'm paying $59.95 for Ebox with a 500 GB Cap

You are correct that Videotron's Unlimited 20 Mbps plan will cost me $65, but I have my cable and phone with them as well so I get another $3 discount on top of that, making it only $62. This has an edge which would make the trade of losing speed almost even as I don't have to worry about throttling or caps.

Acanac's 30/unlimited plan seems like the best deal, but you would have to pay 1 year in advance to get $57. I would most likely go per month, which makes it $63, $1 more per month than Videotron but then I really don't like any talk of traffic shaping whatsoever. It has very rarely been implemented and currently they state only 5 hours a day, but what's to stop them from changing that half way through the year because it's costing them too much and it becomes 5pm - 12am during the week and 24 hours a day on Saturday and Sunday? It's a very precarious position and a slippery slope, IMHO.

vincom

join:2009-03-06
Bolton, ON
kudos:1
Reviews:
·Anveo
·TekSavvy Cable

4 edits

just got off the phone w/steve from rogers
as a new customer:
approx $66 express 25/2 w/unlimited, free rental, no install fees
approx $75 extreme 35/3 w/unlimited, free rental, no install fees

these prices are good for 6mos from activation then discounts are removed

steve says call rogers between 1 to 5months to cancel, see if they will continue offer or even offer a better deal by stating you can get better deals at start/tsi.

if they wont for whayever reason i will get a good baseline for stability and quality with rogers internet when i make my move to tsi/start when aggragate pricing is hopefully resolved and tsi is aggregated, and moving to start would save me the $50 fee

for me this is a good deal since no tsi in bolton, and start has low usage caps and we use approx. 500gb /month
dsl in my area is limited to 6mb, which is what i am on now w/coloseum w/unlimited for $37 plus teksavvy pots $30

i will cancel both and get voip from freephoneline and what i'll pay for express will be the same as what i am paying now and i will get 4x download speed 3x upload speed compared to my 6mb dsl
all prices i am stating are +tax


DeViLzzz

join:2004-07-29
Sarnia, ON
reply to funny0

said by funny0:

said by rocca:

said by dillyhammer:

Start Communications just got broadsided. Big time.

And retroactively just to give that extra kick.

make everyone real mad at cogeco
and take all your business ot dsl.....
and put all cable at capped crazy prices.
and make sure they know its cogeco ya know the portugal people that cant run a ISP in there own land.( sold it )

I am thinking about getting rid of my last Cogeco service which is my cable tv and I may take that money saved and put it to the unlimited package with Start.

Last night I saw Cogeco advertising their new internet packages and more in the Lambton Mall in Sarnia and I took the time to ask questions and let them know I am not happy with the value for their services. I was told of course that they would not be giving unlimited internet but would be making changes to usage through all packages. Changes for the worse ? I noticed packages that have less usage than I had with them 3 years ago. It is a joke !

I also let Cogeco know that with games going moreso to digital download and with movies and more content being streamed and downloaded on the net their offerings are only good for one thing for the future and that is lining their pockets with money. I let them know I am not happy. I hope more and more people will over the coming months. Canada is a freaking joke. If it isn't a monopoly on internet it is something else like our Ontario government giving contracts for casinos to Americans and Asian business people instead of giving it to Canadians. They are selling our country to the highest bidder. There has to be a happy medium here for crying out loud. Yes we need to encourage Canadian business and make it grow but we don't need monopolies. We also don't need competition brought in though by crooked politicians looking to line their pockets and giving business opportunities to people who are just going to take most of the profits home to another country.

The country and it's people need new leadership that is accountable for their actions and actually cares about it's citizens but see in the world now it is all about selling out and big business telling countries what they need to do. With that said why even bother with countries ???? Why even bother with commerce ??? NWO


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to rednekcowboy

said by rednekcowboy:

said by LanAdmin:

said by rednekcowboy:

I'd have to say, after the problems I've had with Videotron's Usage Monitor

Just install DD-WRT on your router. Its traffic counter is pretty accurate.

Try telling that to Ebox and Videotron!

Ebox and Videotron are already aware that router usage tools are more accurate than theirs.

It's just not in their best interests to admit.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


Nit Pickling

@videotron.ca

said by dillyhammer:

Ebox and Videotron are already aware that router usage tools are more accurate than theirs.

It's just not in their best interests to admit.

Mike

You think Ebox is hiding the truth? And tEbox doesn't want to tell the truth because it will, A) lose them money & customers B) create extra work by maybe fighting for the customer?

Wow. You make Ebox sound more evil than Bell.

Can it be?

LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms
reply to hm

For the first 25 days of February, the gap between Ebox (Videotron) and my DD-WRT is 2.2% that's not bad.

For the month of January it was 0.5%.

Also, Videotron count is taken at about 10:30PM.

Or your processor's router is not fast enough to count every bit without losing some count.



hm

@videotron.ca

said by LanAdmin:

Also, Videotron count is taken at about 10:30PM.

Videotron polls the modem at different times for different regions. So Someone in Montreal may see it updated at 10:30 while someone is gatineau at 1-am, whie someone in Qc city at 3-am.

At least this is how it used to be.

There was a topic in the videotron forum a couple of years ago where everyone was checking times. Was a lot of different times for different cities.


rednekcowboy

join:2012-03-21
kudos:1
Reviews:
·Acanac

1 edit
reply to LanAdmin

said by LanAdmin:

For the first 25 days of February, the gap between Ebox (Videotron) and my DD-WRT is 2.2% that's not bad.

For the month of January it was 0.5%.

Also, Videotron count is taken at about 10:30PM.

Or your processor's router is not fast enough to count every bit without losing some count.

Time will tell. I've setup DUmeter as well to verify my router stats, so we'll see.

I will say that for the 2 days that I've had it setup, everything is pretty close between my router and DUmeter, however yesterday there is almost a 4GB gap between them and Videotron's tool. Nothing was downloaded after 10:30pm so that does not factor in.

Also please keep in mind that I'm not complaining about a GB here or there but 100 GB's one month, 30 GB's another month and 40 GB's this month.

The only one that cost me any money was the 30 GB's. Normally I wouldn't have bothered going through all of this trouble and would have just switched but I like Ebox, I like their support and I like Diskace. I have a generally good rapport with them and I want to know what is going on as well.

What is happening here would not stop me from recommending Ebox to anyone. I have debated on switching, but in the end I do have to admit that while the promise of unlimited would get rid of this situation for me, I would lose out on being a customer of a great company.

If only diskace would offer unlimited 20, that would solve all of our issues......


hm

@videotron.ca
reply to hm

So far Acanac is the first with some new pricing out. It's listed on their forum, »community.acanac.com/acanac/. But, subject to change. Pricing to be confirmed & on their webpage March 1st.

Anyone else have pricing out yet?



dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to Nit Pickling

said by Nit Pickling :

You think Ebox is hiding the truth? And tEbox doesn't want to tell the truth because it will, A) lose them money & customers B) create extra work by maybe fighting for the customer?

Wow. You make Ebox sound more evil than Bell.

Can it be?

Ever wonder why many of the incumbents' usage meters are so horribly inaccurate in their favour?

There's flaws in the meters based on the network architecture, and all the meters are subject to abuse - internal and external.

The whole system is flawed. Cable more so.

The incumbents are making a ton of money on it.

The government lets them.

Ebox is at their mercy, just like we are. Ebox is one of the better companies in the ISP landscape.

The truth isn't being hidden. It's just that very few give a shit. We live in a country of sheep, with a captured regulator and a corrupt government. Best advice: buy lube.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

InvalidError

join:2008-02-03
kudos:5

said by dillyhammer:

Ever wonder why many of the incumbents' usage meters are so horribly inaccurate in their favour?

Back when I was with Videotron, my Tomato usage was usually within 100MB of what Videotron was reporting with Tomato being ahead most of the time. That's a ~0.3% discrepancy, usually in my favor.


xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..

1 edit
reply to hm

said by hm :

So far Acanac is the first with some new pricing out. It's listed on their forum, »community.acanac.com/acanac/. But, subject to change. Pricing to be confirmed & on their webpage March 1st.

Their plans are ridiculous. And what are peak hours, 5pm - 11pm? lol

$45.95/month for 8Mbps (during peak hours, 18Mbps off-peak, no term)

$49.95/month for 14Mbps (during peak hours, 28Mbps off-peak, no term)

(That's for Ontario only. ^^)

camelot

join:2008-04-12
Whitby, ON
Reviews:
·Start Communicat..
·TekSavvy Cable

said by xsbell:

$49.95/month for 14Mbps (during peak hours, 28Mbps off-peak, no term)

So, for 25% of the day, you're going to receive HALF the speed you're paying full price for.

Wow. No thanks.

DSL_Ricer
Premium
join:2007-07-22
kudos:3

said by camelot:

said by xsbell:

$49.95/month for 14Mbps (during peak hours, 28Mbps off-peak, no term)

So, for 25% of the day, you're going to receive HALF the speed you're paying full price for.

No you're not paying full price for it. By comparison TSI's prices for the same service is 58$ and 70$. You're getting a 20% discount.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

1 edit
reply to camelot

said by camelot:

So, for 25% of the day, you're going to receive HALF the speed....

 
'GOING TO' is the wrong choice of words.

Some nights NO REDUCTION would take place, and on others, it could be for as little as 10 minutes, and by as little as 1 Mbps reduced, or as much as half of your speed reduced for the whole peak period, but only to whatever degree it is neccessary.

You gotta read what they said one more time, before hitting the panic button.

And to the poster above you :

Figure that Acanac's packages are ridiculous ?

Just WAIT until March 1st or so, when many of the other Indie ISPs start to post THEIR plans too !

Theirs may well be worse !


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

1 edit
reply to DSL_Ricer

said by DSL_Ricer:

No you're not paying full price for it. By comparison TSI's prices for the same service is 58$ and 70$. You're getting a 20% discount.

 
AND Acanac has no monthly usage limits.

But you didn't hear these 2 folks (or anyone else) complain about THAT, eh ?!

CRICKETS on THAT point !

Hey, it's tough - arguing with pessimists.

Actually, if we were paying (for example) for 14 Mbps and getting 28 for at least 3/4 of the hours (or more), that would be a bonus speed boost.

mario9999998

join:2000-08-25
Canada
reply to Davesnothere

It really depends on how Acanac overprovisions their service. If they aim to only have slightly more than enough capacity to handle peak load at the minimum speeds, then speed will be reduced for more of the 5hr period than not.

But an interesting idea though as long as they're good with network capacity management (and Rogers cooperates with upgrades in a timely fashion).



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

2 edits

said by mario9999998:

It really depends on how Acanac overprovisions their service....

 
True, and it will vary from night to night, and minute by minute.

And the same will apply to some other providers who do the same as what you said anyway, and are not honest enough to explain their way of doing things up front.

And it's not just with Rogers.

Acanac says that they do this with their services thru Bell & Videotron too, and if they hook to Cogeco's AGG POI (as my inside info says they will soon), rest assured that they will also do it there - ESPECIALLY there, as GOUGEco charges them the highest $$ for circuit capacity of all 4 incumbents which I just mentioned.

And if doing this helps Acanac be more competitive in price, then their network management method might be a good thing.


PicklePicker

@videotron.ca
reply to InvalidError

said by InvalidError:

said by dillyhammer:

Ever wonder why many of the incumbents' usage meters are so horribly inaccurate in their favour?

Back when I was with Videotron, my Tomato usage was usually within 100MB of what Videotron was reporting with Tomato being ahead most of the time. That's a ~0.3% discrepancy, usually in my favor.

That's been my experience too, but rather when I was away on a trip out of country I noticed something like 50-meg (forget the exact value) a day on the usage tracker. I'll have to check that again sometime. But yeah in a month you could rack up 1-gig of usage just for keeping your videotron modem on (and only the modem).

I haven't ever been charged for 1-gig extra before, nor would I accept it due to this. But it's been a long time since I last shut everything off for a couple of weeks straight. Things could have change since then. Something for me to check one day to see how things changed... if they did.


hm

@videotron.ca
reply to xsbell

said by xsbell:

said by hm :

So far Acanac is the first with some new pricing out. It's listed on their forum, »community.acanac.com/acanac/. But, subject to change. Pricing to be confirmed & on their webpage March 1st.

Their plans are ridiculous. And what are peak hours, 5pm - 11pm? lol

$45.95/month for 8Mbps (during peak hours, 18Mbps off-peak, no term)

$49.95/month for 14Mbps (during peak hours, 28Mbps off-peak, no term)

(That's for Ontario only. ^^)

You are taking what Acanac said out of context. That is the very worse case scenario that can happen. Not what happens.

It actually isn't that bad. And the prices are good. But it's not for me. It will be a cold day in hell before I ever went back to a bell service of any kind.

On the other hand though, since Acanac's IPTV is all on the same pipes, and since Acanac's IPTV is just launching and it's effects aren't really felt yet, it seems to me that their IPTV traffic will be paid for by those who don't use IPTV. So seems Acanac is shifting some of the costs of this unto others. That is, this non-internet traffic will affect your throttle time-range on the net.

But again, on the other hand, Acanac has zero usage limits.

It's an attractive package.

Also, peak time is as defined here: »Re: What does the CBB ruling mean to you and me?. Not 5-11.

5-11 is happy hour where i'm from


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23

said by hm :

It actually isn't that bad. And the prices are good. But it's not for me. It will be a cold day in hell before I ever went back to a bell service of any kind.

Those are cable prices, not DSL prices.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org