said by EG:said by ExoticFish:Then post in the Direct forum. Bottom line is HE has to contact someone with Comcast, we can't do it for him and we cannot tell him if his config file is correct.
Generally Agreed. I've had very good results by relying on the Shaperprobe tool to advise posters of their provisioned speeds.
I agree with
both steps.
First, try to re-run Shaperprobe and let's see what's what, as well as also posting the SB6141's status page...should give
some idea what is going on.
Then if need be a call to Comcast CS may be called for. At least that way, the OP can be on a little better footing explaining the issue, yes?
Were I in a similar situation, that is exactly what I would do: Perform as much diagnositc/trouble shooting 101 stuff on my own as possible, only then calling CS. That includes the simple things like double-checking connection, re-booting the modem, and if going through a router, ethernet-connect the modem direct to a computer first to make sure that this
is on the modem end of the equation.
That almost always helps me get quicker, better results when dealing with CS.