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JRKy
Woops

join:2002-04-13
Colorado Springs, CO

[Prism TV] Prism Service in Colorado Springs

I went into our local CenturyLink office this week (Tuesday, February 19) to check out Prism availability (I heard rumors of deployment). The sales rep was able to confirm availability in my area (I currently qualify for 40Mbps service from my neighborhood DSLAM (Peterson Rd & Stetson Hills Blvd). The sales rep had green lights all around so I opted to give the service a shot.

I went with the Prism TV Premium package and asked to keep the internet speeds as high as possible. The sales rep stated I could go up to 20Mbps (I guess Prism needs a 20Mbps allocation out of your total internet service package).

Fast forward to today. I woke up this morning to no internet. I began checking out the modem and doing a typical reset which did not help. My browser kept being forwarded to the new DSL installation site endlessly (ran it to completion one time). So I dialed up CenturyLink do get their side of the story.
About 10 minutes later, I receive a call on my cell phone from a CenturyLink technician letting me know he was around the corner and scheduled to come out to test the line for the Prism service (I never received a call from CentruryLink telling me this would happen). The technician confirmed the outage was likely due to the Prism order but that the line block should not have been put in place until right before the actual installation (scheduled for Monday, February 25). Regardless, I was happy to have a technician on site who knew what was up. He went about his business and I continued to jabber with the Centurylink technical support rep.

My entire conversation with CenturyLink technical support consisted of endless transfers to try to get a hold of the right people in this elusive "Security Department" so they could remove the silly block from my line. This all seemed like a case of miscommunication during the CenturyLink order process but still a pain in the butt to untangle.

The technician completed his tests at my house demark and proceeded down to the neighborhood DSLAM. I received a call from the technician a few minutes later informing me that the neighborhood DSLAM was not certified for Prism yet. A bad case of the Marketing Department beating the technicians to the punch I guess.

The good news was that the technician said he was able to get someone out today from the certification side to rush the process. I guess after the box is certified there is some testing the technician has to come back out for but he was confident he would have time to wrap it up before my installation date next Monday. Just a hat tip to this technician for going above and beyond what he was probably required to do.

I just wanted to throw out some anecdotes for those in the Colorado Springs area that might be considering ordering Prism right now. We are definitely on the forefront of the roll out so I would expect some hiccups along the way. I hope that some of this will help answer any questions others might have that sales reps cannot answer.

I will post a review after I get my service up and running (keeping my fingers crossed).
--
Josh "JRKy" Kennedy

"Irish I had another drink"



JRKy
Woops

join:2002-04-13
Colorado Springs, CO

Looks like they got the DSLAM certified and ready for the Prism service install this coming Monday. Kudos to CenturyLink Technicians! I'll drop in a review of the Prism service next week.
--
Josh "JRKy" Kennedy

"Irish I had another drink"


CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

JRKy,

Our team is happy to assist you with any questions or issues you may have with PrismTV.
Please contact us at any time via the link here or email talktous@centuryLink.com »on.fb.me/Js5pqo

Regards,
Patti
CenturyLink Help Team



Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4
reply to JRKy

What Prism tier did you get?
Did you add the phone?
Any discounts?

Just curious to compare prices in LV.
--
"You can observe a lot by watching". Yogi Berra



JRKy
Woops

join:2002-04-13
Colorado Springs, CO

For reference, before I moved to Prism...

Internet / Phone Service
CenturyLink
- Price for Life for 40Mbps/5Mbps (bundled with phone).
- ~$75 (without taxes & misc fees).

TV Service
DirecTV
- ULTIMATE plan, Whole Home DVR, HD, and 4 receivers (1 Standard and 3 DVRs).
- ~$130 (without taxes & misc fees)

When choosing Prism...

I chose the triple bundle Prism TV Premium (I couldn't resist the premiums since Game of Thrones is coming up). I was originally quoted ~165 per month but I expect ~$5-10 increase for bumping up to a 20Mbps/5Mbps internet profile.

When I originally signed up I asked to maintain the highest internet package available and I was told I could maintain 20Mbps service. What I was not told is that the normal upload was 896Kbps - a significant decrease from what I had (5Mbps). So I opted to increase this at the additional cost.

I first spoke to a phone rep when I started to inquire about Prism and he said he could offer me 4 receivers for free for the first year (the first two are included with the Premium package but each additional is $8.99). When I visited the CenturyLink store, the sales rep honored that deal.

So far I've been very happy with the service.
--
Josh "JRKy" Kennedy

"Irish I had another drink"



Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4

Those look like pretty good prices before Prism. I have Cox for Internet 25/2 and a no frills telephone and that all that is $75/month. I left D* and went to Dish for $42/mo (Top 120). I has a Grandfather package with D* for $120/mo.

Here in LV they are running an ad (seems like it is a standing offer) for all three services for $100 for two years with a one year contract.

Internet is 3mb, unlimited phone, and Prism (over 150 channels) whatever tier that is. Whole house DVR is extra.

The best that I can get is 10mb with or without Prism.
--
"You can observe a lot by watching". Yogi Berra