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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
reply to potato

Re: Service

I assure you, we are working on this issue. I have looked over the escalation that the Moderators on the Support Forums submitted and Area Management is working diligently to get you the service you are paying for. I see that we were given an update today and are still working on this. As soon as we get an update, I will either reply to you on this site or the Moderators on the Forums will followup with you there.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

potato

join:2012-12-13
Reviews:
·Mediacom
"Area Management is working diligently to get you the service you are paying for"

I was told this was escalated past my local area management. They obviously don't have the ability to fix the issue. Why was I lied to?

»mediacomcable.com/CustomerSuppor···sg112653


Anonymous
Premium
join:2004-06-01
IA
kudos:2
Escalated higher or not it makes no difference, the bottom line is field techs are always the same and it's up to them to fix your problem. You can contact corporate and they will escalate it but in the end it does not matter that much. Intermittent upstream SNR issues are hard to pinpoint most of the time.

Good news is they will work on it as long as they can see an issue from their end (as in packet loss, signal issue, noise etc).
--
I speak for myself, not my employer.

potato

join:2012-12-13
Reviews:
·Mediacom

2 edits
Then its time to can the current techs and hire new ones with experience. Why even bother "escalating" the issue if its the same people trying to figure it out?

Don't get me wrong, everyone I've met has been really nice and they genuinely seem sympathetic, but over 8 months with the same problem says it all - incompetent and inefficient. Bring someone else in to get a fresh perspective.

----------
Support: "Escalate this issue"

Tech Ops: "We already wrote the issue on the board in yellow AND underlined it. I guess we'll have to go to the highest escalation ... get me the red pen!"

Management: "LOL, he's still paying full price"

Share Holders: "LOL, raise prices"
----------

I noticed your review of the company you work for. That seems pretty shady. I can't believe DSLReports OR Mediacom would allow that. It certainly doesn't make Mediacom look very good to have a self-admitted shill (Mediacom employee) posting reviews.

I do thank you, however, for letting me know the truth about escalations. It gives me a little more insight into the company.

*** I will say today (so far) has been the best day I've had in weeks ... just one timeout that I am aware of.
*** Update - back to frequent modem reboots
This is a sub-selection from Service