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notech

join:2013-02-03
Reviews:
·HughesNet Satell..

[HN9000] Look how far Hughes has progressed

It's not easy being an Internet Service Provider (ISP). I would like to acknowledge all those that have diligently worked on previous customer concerns for the past few years. I know it's not an easy job but somebody's got to do it!


Here's what customers' said in October 2009.


1) They play games with their FAP in order to force you to upgrade. (Going from a HN7000 to an HN9000 yielded no better response)


2) They are oversold. (moving HN7000 users to HN9000/Spaceway)


3) They cannot provide the service that they promise.


(famous words from ECC William. "Service and speed levels are NOT guaranteed).


4) Their tech support is terrible. (outsourced, only read from flowcharts and scripts)


5) Language barrier when contacting tech support in India.


6) Tech support doesn't listen. All they can tell you to do is speed tests.


7) Customer service sucks. Billing support in the Phillipines is terrible. (always use form emails)


8) Installer sucks. They dont tighten bolts and forget to run ground wires.


9) Slow, slow, slow, s l o w! Can you say THROTTLE? NOC, we hate you!


10) The 9000 also sucks! Constant reboots. Average twice daily. Overheats.


Noc downloads throttling software into it.



And here's how it is Feb 2013 (almost 3.5 years later):


1) They play games with their FAP in order to force you to upgrade. (Going from a HN9000 to an HT1000 yielded no better response)


2) They are oversold. (moving HN9000 users to HT1000/Gen4)


3) They cannot provide the service that they promise.


(famous words from ECC Sara. "Service and speed levels are NOT guaranteed).


4) Their tech support is terrible. (outsourced, only read from flowcharts and scripts)


5) Language barrier when contacting tech support in India.


6) Tech support doesn't listen. All they can tell you to do is speed tests.


7) Customer service sucks. Billing support in the India is terrible. (always use form text)


8) Installer sucks. They dont tighten bolts and forget to run ground wires.


9) Slow, slow, slow, s l o w! Can you say THROTTLE? NOC, we hate you!


10) The Gen4 also sucks! Constant reboots. Average twice daily. Overheats.


Noc downloads throttling software into it.



So thanks again for all your hard work! BTW what happened to William?


gwalk
Premium
join:2005-07-27
West Mich.

Great post notech.
Thanks for sharing.


ecoalex

join:2012-12-02
San Andreas, CA
Reviews:
·HughesNet Satell..
reply to notech

Well,5 Months on Gen4 it's been a Odyssey,but well worth it for me.

On beam 19 (central Ca).Speeds were the problem,but they have that ironed out.

The usage graph is whacked either the homepage,or the SCC.Hughes has not FAPPED us,so no worries.

I agree Hughes customer care sucks.They say they will return to the US,I doubt it.

I have Tim M. to thank for his persistence prodding Hughes,he ran the gauntlet all the way,then to the pinnacle...Hughes board.They call you,and did for a few weeks,now that has stopped,so... so much for Hughes support,it is sucky at best.

All our as*** burn from the smoke that has been blown up our as***.

OW...IT BURNS...... STOP THE BURNING PLEASE