Faster Internet Profile than Available
My rate cap is 6mbps but my RG usually hovers around 13-14mbps when I look at what is available. The ATT webpage does not give me the option to increase speed to 12mbps. I called to see if they could override what the internet shows and give me the better profile. Their response was for me to go to their webpage and see that I can't get a better profile than 6mpps. But that is why I called in the first place! lol
How can you get ATT to give you a better profile than what is listed on the webpage?
FYI - every time it thundered, my RG would reset. I thought it was the ISP. But I rewired the old phone line with good stuff from Amazon. When I disconnected the old line, it was so brittle it crumbled! So the thunder was causing the line to vibrate and disconnect. The new line is not cutting out anymore.
·AT&T DSL Service
You are probably too far away for faster speed. I had the same thing, i'm about 500' too far for 12mb. I got a tier2 tech to actually raise mine to 12mb but then I had all sorts of issues with my rg constantly losing signal, had an outside repair tech come check the line but I had to go back to 6m and its been great ever since
What speed did your modem tell you was available?
|reply to mtnsportr | said by mtnsportr:
My rate cap is 6mbps but my RG usually hovers around 13-14mbps when I look at what is available.
Not enough overhead for 12 mb profile.
Sounds like your too far for that speed tier.