| [Connectivity] Suddenlink update drops VPN In November Suddenlink updated their platform. Around that time, I suddenly have been unable to use VPN to access my network. I've called multiple times, had 3 different tech's come out and no one could figure it out. I finally got one agent who says VPN was never allowed, which is wrong - I'd used it with Suddenlink for years.
Finally spoke with an escalation tech who told me about the update and recommended I move to their commercial division. I did so and it works.
After 3 months of calling, 3 tech visits (waste of time), and additional hole in my wall (last tech thought a new cable would fix the issue), I'm obviously irritated. And for my troubles, I asked that they waive my last bill and any charges for the current month. I'm not even asking for a refund for the prior months that I didn't use thier service (I worked off my neighbor's wireless since November). They are insisting, still, that it wasn't their issue.
FYI - if you use VPN, do not sign up with Suddenlink residential. If you want a company with knowledgeable agents, do not sign up with Suddenlink residential. If you want good customer service, do not sign up with Suddenlink.
I very much recommend their Commercial division. |
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 gatorkramNeed for SpeedPremium
join:2002-07-22
Winterville, NC
kudos:2 | I have no issues with using VPN. I connect outbound to my VPN often. Were you running a VPN at home, and connecting inbound? If so, then you could always change the port, if its having an issue. Otherwise, no idea why you'd be having issues.
What SL really means, is they don't support VPN connections, as in, you can't call in, and expect someone to be able to help you get it working. It doesn't mean they actively block or ban its use.
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What the heck is a GatorKram? »www.gatorkram.com |
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1 edit | reply to BabyV
I too use VPN on my residential modem with no problems. BabyV, does your VPN use non standard ports or something? I know ports like 80 and a few others are blocked on residential.
Edit: On a side note, I recently bought a new router that has an easy to configure VPN server built in and I set it up to allow a friend, also on suddenlink residential cable, to connect to my router and was able to connect to my network just fine. |
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| reply to BabyV
Sorry to hear your about your issues. I've not had a single hiccup with inbound or outbound VPN tunnels on SL's residential service in the past 5 years or more.
Did you do any additional troubleshooting or debugging of your VPN configuration not mentioned in your post? |
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 CabalPremium
join:2007-01-21
Austin, TX
 ·Suddenlink
| reply to BabyV
No problems with VPN here, using a few different clients and technologies (IPsec, TUN/TAP, OpenVPN, Cisco client).
Have you been unsuccessful with a single system connected directly to the modem?
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If you can't open it, you don't own it. |
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| I was connected directly to the modem. Suddenlink says it's not their problem, but I could do this on every other wireless system I tried. I've been told by one agent it should work and another that it shouldn't. But, the fact was it DID work until end of Nov.
I moved to commercial, the provisioned my modem and now all it well again. Just frustrating that their agents were clueless and wasted so much of my time. |
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| Residential services don't support VPN, so no, calling in would yield zero help.
Your ip could have changed, or a specific port could have been added to the blocked list, hard to say what actually went wrong. |
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| reply to babyV
I"m curious how much "extra" it cost to move to commercial. I have clients on other cable systems that pay $100+ per month for 10/2 business service.  |
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