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dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine

Callcentric in Canada using a softphone: Is it OK?

I was hoping to use Callcentric to take care of my incoming phone needs and was wondering how people find it in general in terms of uptime and audio quality. I'll use a softphone for now until I figure out what IP phone would be best. My outgoing calling is all taken care of.



Gershom 1624

@optonline.net

said by dsl2u:

I was hoping to use Callcentric to take care of my incoming phone needs and was wondering how people find it in general in terms of uptime and audio quality.

I've used CallCentric for my home and my business for several years.

The overall quality is excellent, likewise audio quality.

I hear occasional echo, usually resolved when I stop speaking so loudly.

The only significant downtime issues in these last several years have been the 1-2 punch last fall when they were subject to a world-class DDoS attack followed by the flooding of lower Manhattan. It's safe to say that after that they now are in a position of strong DDoS defense, and that they continue to enhance and implement backup strategies.

Every day, I rely on my wife, and I rely on CallCentric.

Outside of that, I have found fewer and fewer things in this world that I can rely on.

scooper

join:2000-07-11
Youngsville, NC
kudos:2
reply to dsl2u

+1 on CallCentric.

As far as phone - yes, an IP phone would be good, a softphone will work pretty well (CallCentric has one that works with WinXP - doesn't do so well with Win 7 Pro 64 bit). A good ATA with a good analog phone will also work well. Using the ATA route myself - the phone quality is generally just as good or better than the POTS service I used to have (and a MUCH better value).


dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine
reply to dsl2u

Thanks - those are encouraging words. Callcentric and Voip.ms both seem to have very satisfied customers. I wonder how many people are using just the incoming feature on their free phone line on their free softphone and Gmail for outgoing? That equals $0 cost. But you probably won't get a local number. If you're in a major urban area you're set!


Mango
What router are you using?

join:2008-12-25
www.toao.net
kudos:11
reply to Gershom 1624

said by Gershom 1624 :

Outside of that, I have found fewer and fewer things in this world that I can rely on.

The melancholy one has spoken

garys_2k
Premium
join:2004-05-07
Farmington, MI
reply to dsl2u

The only issues I've had were the DDOS last October, resolved by changing some settings, and then a few down days right after Hurricane Sandy. Quality is perfect and after years of use I'm still totally satisfied.



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to dsl2u

+1 for CallCentric

I initially has my business DID with voip.ms and after a few weeks where I had to play ring around the rosy that dove me nuts I switched to CallCentric where my satisfaction index is through the roof .

I do have 1 DID with voip.ms that I use and that one seems to be very stable so far --- voip.ms upgraded much of their gear etc. very recently so I suspect that playing ring around the rosy is not as much of an issue that it may have been before. I like voip.ms rates and very helpful online chat service + Martin is one GREAT voip.ms resource that's very active here. And if I could safely eliminate playing ring around the rosy I would go back to voip.ms for my business DID because -----

I also have my residential DID with Anveo --- with the exception of 8xx Geo. Restricted issue in my area [Nepean Ontario] I am very pleased with this service. Anveo have indicated that they are working to solve the 8xx Geo. Restricted issue for Canadian subscribers.

If you're wondering what in tarnation's I mean by ring around the rosy --- its where I had to keep switching POP's almost on a daily basis --- that means reconfiguring my Obi202 and the voip.ms web-portal configuration -- what a pain in the neck!. With CallCentric no ring-around-the rosy.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business



zed173

join:2010-07-17
Mississauga, ON
reply to dsl2u

I'm in Ontario using Callcentric with a PAP2T and it's been working out great for me, no outages that I know of and audio quality hasn't been an issue at all.


Dan_voip

join:2007-01-03
Saint-Hubert, QC
kudos:4
Reviews:
·TekSavvy DSL
reply to dsl2u

said by dsl2u:

I wonder how many people are using just the incoming feature on their free phone line on their free softphone and Gmail for outgoing? That equals $0 cost. But you probably won't get a local number. If you're in a major urban area you're set!

What incoming feature for $0 are you talking about? From what I know you can have that with Callcentric only if you're using a NY free DID.


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
reply to dsl2u

»User reviews - Callcentric


dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine
reply to Dan_voip

> What incoming feature for $0 are you talking about?

A while back I realized that incoming calls are really in 2 parts. The first part is whether or not its local for the calling party. This is ideal of course. So most of us strive to get a local number. But that can be forwarded anywhere in North America to another provider like Fongo/DellVoice/Freephoneline/Voxox that allows free incoming calls.

There's a real need for tons of local, forwardable DID numbers! Hopefully somebody will step up and see the need and provide them for very little cost. Since its a one time forward, the maintenance should be minimal on the system.

The issue here is if you need to display that same local number when you make an outgoing call. That is ideal of course. Voxox allows you to display whatever number you want but it charges for outgoing calls. So you need free outgoing calling with another calling company that allows you to input your other VOIP number so it displays properly. If you don't care then Fongo/DellVoice/Freephoneline or even Gmail will take care of your free outgoing calling needs. But more and more, the average caller is not picking up unrecognized calls from outside their calling area. Especially if they have credit problems! Then again, if they have credit problems, maybe they're not good for your business. Then again, maybe they would be VERY good for your business. Depends on your business.

So the quest is on for free or almost free, local, forwardable numbers! Suggestions? The great thing about free is then you can have them all over the place allowing unprecedented freedom in communication. Even if the traffic is strictly capped it would be fine. You can always call people back on Gmail if the call is going to go on for a while. Most people don't need a lot of minutes.


Stewart

join:2005-07-13
kudos:19

said by dsl2u :

]So the quest is on for free or almost free, local, forwardable numbers!

Canada is very unusual in this regard. In almost every other country, the cost of a domestic call from a mobile phone does not depend on the location called. In most countries, while traditional landlines still distinguish 'local' from 'long distance', few people still have them, and fixed lines from ISPs and independent VoIP companies are almost always distance independent.

It's unreasonable for you to expect free termination. Those calls, whether forwarded or placed by you directly, cost the provider. Anyone offering "free" service expects to profit in other ways (advertising, collecting data, selling add-on services, getting a small fee on incoming calls, etc.)

If you need inexpensive incoming numbers, look at Anveo Direct, serving more than 100 cities in Canada.

Localphone and Rebtel both have access numbers in ~18 cities in Canada. If one of those is local to a specific contact, you can set it up so a local call for them would ring your Callcentric iNum, at no cost to you.

For termination, look at Alcazar Networks or Voxbeam. Either allows you to set your caller ID as desired, even on a per-call basis. On Voxbeam Direct, the name that you send with each call will display correctly on Bell and Rogers fixed lines, and on most independent VoIP lines.

Dan_voip

join:2007-01-03
Saint-Hubert, QC
kudos:4
Reviews:
·TekSavvy DSL
reply to dsl2u

said by dsl2u:

So the quest is on for free or almost free, local, forwardable numbers! Suggestions? The great thing about free is then you can have them all over the place allowing unprecedented freedom in communication. Even if the traffic is strictly capped it would be fine. You can always call people back on Gmail if the call is going to go on for a while. Most people don't need a lot of minutes.

When you forward a call you're making an outgoing call on the top of the incoming call so that might cost more than you expect.
A solution for you will be to take a FreePhoneline number and if you want to use it only on the computer that's totally free for incoming/outgoing with most of the destinations in Canada.
For US calls you can use a GV phone number and also incoming and outgoing will be free.

dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine
reply to dsl2u

> If one of those is local to a specific contact, you can set it up so a local call for them would ring your Callcentric iNum, at no cost to you.

Wow....are you saying its possible to forward to an INUM number? I didn't think that was possible. I never even thought of that.


dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine
reply to dsl2u

Regarding the difficulty of getting local numbers for people not living in major cities: Have any of you considered trying to port your local number to a VOIP company? Sure there is a cost, but if its going to a free service like Fongo, its got to be worth it. Or do they only port numbers in the same area as they also dispense numbers?


dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine
reply to Dan_voip

> For US calls you can use a GV phone number and also incoming and outgoing will be free.

You mean if I needed a US number for some reason? Because almost all these companies don't seem to care if your incoming or outgoing calling is in Canada or the US.


Dan_voip

join:2007-01-03
Saint-Hubert, QC
kudos:4
Reviews:
·TekSavvy DSL
reply to dsl2u

said by dsl2u:

Regarding the difficulty of getting local numbers for people not living in major cities: Have any of you considered trying to port your local number to a VOIP company? Sure there is a cost, but if its going to a free service like Fongo, its got to be worth it. Or do they only port numbers in the same area as they also dispense numbers?

Here you can check if you can get a phone number local to you.
To check if you can port your number to FPL go to this link to see how to.

dsl2u

join:2012-05-16
CANADA
Reviews:
·FreePhoneLine

> Here you can check if you can get a phone number local to you.
To check if you can port your number to FPL go to this link to see how to.

That was interesting. At first it looks like you can port any number but then you look at the end of the form and they have a selection of Provinces and they just happen to be the exact ones that also available when you select your initial number.

So much for that little theory. Or maybe other companies are more flexible.

To lower costs one could add a smart ring number for a few bucks on to the phone account just for as long as the transfer took if you were keeping the main number.