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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to Willg

Re: Best way to minimise downtime moving back to Bell.

Tx for the info Will.
--
Marc - CEO/TekSavvy


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
·Bell Sympatico

Will, thanks for the info!

Haven't been online for a few days, so just saw your forum message and PM to me. They were very much appreciated.

Well, I guess I just have to sit it out some more.

I've been using the wife's parents place for essential stuff.

They have satellite internet and the connection is 1000x more usuable (!).


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
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Well, here's hoping today is the start of the beginning of the end of my woe.

I've laid out trails of donuts and chocolate milk leading to the CO to entice in the worker elves.

As a backup plan in case it never happens - what would be involved in ordering up a new circuit and taking the 50/50 gamble I land on the good half of town?


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
·Bell Sympatico

Hey Will,

If you're still there - do you and Vianet happen to know if this Bell work is supposed to have been done yet?

TSI - any chance you can find out this info that Will referred to?

Also, TSI - could you respond to the backup plan question above - what would be involved in ordering a new circuit if this doesn't fix things.

Cheers
Dave



Davesnothere
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START Today!
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reply to UK_Dave

said by UK_Dave:

Well, here's hoping today is the start of the beginning of the end of my woe.

I've laid out trails of donuts and chocolate milk leading to the CO to entice in the worker elves....

 
Interesting thread.

So tell me - Did they eat your treats and leave the tech things as they were ?

If they did THAT, then Bell may be having a labour force problem.

Try offering them Timmies' Coffees, double-double, instead.

On a serious note - Nobody has mentioned/asked, but is CABLE 'Net available where you are ?

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !

UK_Dave

join:2011-01-27
Powassan, ON
kudos:2

Hey DNH...

I'm hoping they have delayed, or are still underway. Because there's not a jot of improvement here at my end yet.

:-(


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2

And nope, no cable here.



Davesnothere
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And all forms of wireless are anywhere from expensive to stupidly so.



Davesnothere
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START Today!
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reply to UK_Dave

said by UK_Dave:

....I've been using the wife's parents place for essential stuff.

They have satellite internet and the connection is 1000x more usuable (!).

 
Are they on Xplornet's new sat ?

How's THEIR ping number ?

UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
·Bell Sympatico

I've never checked - not sure I see the point of doing so. They don't live in Powassan, and they're on satellite. Just curious? Next time I'm there I'll do some pings to somewhere.

I was supposed to be getting weekly updates on where this problem is up to.

TSI, can you confirm that the work by Bell is Done/Not Done. And if DONE, can you let me know the next steps you plan to take - as it didn't make a difference to the usability of my connection.

Thanks,
Dave



TSI Andre
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join:2008-06-03
Chatham, ON
kudos:24

Let me check.



TSI Andre
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reply to UK_Dave

Hi Dave,

We are currently waiting for an update from our contact at Bell which deals with Pattern Matches.

We are gearing for an update in the next couple of hours. I will post an update once we have one.

As for the weekly updates, we certainly have been checking however there hasn't been any/much productive movement which is why we didn't report back.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog



TSI Andre
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reply to UK_Dave

Apparently, they escalated it one step higher themselves.

Still working on it.



TSI Andre
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reply to UK_Dave

Hi Dave,

Just an FYI that I just asked for an update again and they are telling us they are waiting on another group for an update.

This is the first time we have seen this happen so I am hoping it means there is movement, but at this time, I just don't know.

I asked my guys here if there will be an update today, they told me that likely not but they are keeping on it.

I will let you know when we get updates.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog



Davesnothere
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reply to UK_Dave

said by Davesnothere:

said by UK_Dave:

....I've been using the wife's parents place for essential stuff.

They have satellite internet and the connection is 1000x more usuable (!).

 
Are they on Xplornet's new sat ? - How's THEIR ping number ?

said by UK_Dave:

I've never checked - not sure I see the point of doing so.

They don't live in Powassan, and they're on satellite.

Just curious? Next time I'm there I'll do some pings to somewhere....

 
Partially curious (always am), as Xplornet has been known to be both expensive AND to have inconsistent to crappy performance in the past, and also to determine whether your own reason for not currently considering them (assuming that it IS Xplornet and that they ARE serving your in-laws satisfactorily) would then only be the cost, as Xplornet satellite service is now available almost everywhere from their new sat, and as you WERE planning to get back in bed with Bell.


TSI Andre
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reply to UK_Dave

We got an update!!!!

The update is not date specific, however Bell is targeting to fix the issue in your area within the next 2 weeks... They said based on ordering, it could take up to 1 month from now but they feel confident about getting it fixed within two weeks

Sounds promising so far

Cheers,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2

Thank you, Jeebus!

Now I see what the real reason was for white smoke over the Vatican - an earthly decision by Bhell!

(Thanks Andre)

Cheers,
Dave


UK_Dave

join:2011-01-27
Powassan, ON
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Reviews:
·TekSavvy DSL
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1 edit

Well.

I have an email from TSI support saying there has been an update from Bell on my support ticket with you.

How do I see my support ticket to find out what this update is?

Is it good news or bad?

*EDIT : Have tried TSI portal but can't seem to see the ticket to check what the update is.

Cheers
Dave


UK_Dave

join:2011-01-27
Powassan, ON
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Reviews:
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Holy smoke!

It's 8.30pm on a Friday night and I'm averaging 40ms pings!

Whatever happened, seems to have done the trick!

Was it the Powassan-wide upgrade? A response to the support email said something about swapping me from DS3 to OC3 - not sure what that means.

Either way - so far so good!

Cheers
Dave



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

awesome! welcome back dude!
--
Marc - CEO/TekSavvy



QuantumPimp

join:2012-02-19
reply to UK_Dave

Must be referring to trunk back to CO. Digital Signal 3 (DS3) is 44.736 Mbit/s copper and OC-3 is 155.52 Mbps fiber.



TSI Andre
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reply to UK_Dave

Sweet!


UK_Dave

join:2011-01-27
Powassan, ON
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Reviews:
·TekSavvy DSL
·Bell Sympatico

2 edits

Woah - this is just A Whole New World....

It's the t'internet - on a Friday night.... unheard of!

I get to sleep at home in my normal bed on work nights!

TSI Andre, TSI David, thanks for following up. Will - thanks for getting me possible dates to help me hold on a little bit longer with hope!

Marc - it's good to be back!

Now, where are these Voltage MF's we were chewing on.....?



TSI Marc
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join:2006-06-23
Chatham, ON
kudos:28

Haha.. Yeah.. Time warp... New rates man, new rates!
--
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HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
reply to QuantumPimp

said by QuantumPimp:

Must be referring to trunk back to CO. Digital Signal 3 (DS3) is 44.736 Mbit/s copper and OC-3 is 155.52 Mbps fiber.

More likely, the actual uplink card out of the DSLAM. Each DSLAM is made up of a complex of shelves. The main control shelf has an uplink card to tie the complex back to the aggregation switch. When Bell encounters congestion, they would swap the uplink card from DS3 to OC3. If they've already got an OC3 uplink, they split the complex into two, and give each group of shelves their own uplink.

Regardless, they're still dealing with Legacy ATM technology at that point, and the components aren't manufactured anymore. They're likely re-purposing old cards that have been taken out of service in areas they upgraded to 7330. It's a bit of a Band Aid approach. You're still dealing with at most a 155 Mbps connection - and with ATM encapsulation, the maximum throughput is roughly 130 Mbps of actual data.

We had a bunch of legacy ATM DSLAMS in our network (installed in 2001/2002), but were fortunate enough to buy a bunch of GigE uplink cards from the manufacturer before they discontinued the product line. We've got almost all our Legacy ATM gone from our network, replaced with GigE.
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