"its when you make a change to your account, or have a service call. Seems to throw your bill out of whack."
That's simply the devious way most cable/telco operators work. You make a change or even a call for a problem that is in no way your fault, and they all think they can charge yo something for it and hope you won't notice.
Between just the phone companies and the cable companies, I don't know who's the bigger crook or most dishonest? --
The Firefox alternative.
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