Wireless / Mobile > Sprint Mobile Broadband > Virgin mobile down for weeks, no 3g

reply to Jim_in_VA

Re: Virgin mobile down for weeks, no 3g

reply to Florida54

reply to Florida54
why are you even staying with this? Change your service.
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... need help? »evdo-tips.com/

reply to byjohnson
So Friday has come and gone...still no 3G data. I called support again, and their first-level person made me repeat all the stuff I'd already done (check settings, fiddle with MDN/MSID) before transferring me. This time, the "advanced" support guy seemed a lot less competent; he told me that there was nothing he could do, he hadn't been trained on the i-Care system, and he didn't have access to any tools to view my account. I have to admire his honesty, and I feel bad his employers hung him out to dry like that, but I'm also getting really fed up with Virgin Mobile's incompetence and clueless support people.

Some people on the AndroidCentral forum are reporting that letting the account run out of money and then waiting a day before renewing fixes the problem: »forums.androidcentral.com/virgin···-3g.html

At this rate, it's looking like I'll have to wait until the end of the month and hope that works for me too. Nobody at Virgin Mobile seems to have the slightest clue how to fix this.

reply to Swingerhead
»Virgin Mobile Broadband

reply to compuguybna

reply to Swingerhead
Is this affecting 3G on mobile phones

or 3G on mobile broadband devices? or BOTH?

reply to Florida54
This problem has been going on for me for at least two billing cycles. I specifically remember being out with friends in February and not being able to use google maps. It is now April and still no fix.

reply to Swingerhead
I've been having this same issue for over a week now. After much back-and-forth with Virgin Mobile's clueless email, facebook and phone support staff, I finally just talked to somebody in their "Advanced Technical Support" team who seemed to know what he was talking about.

According to him, the issue is that since purchasing Virgin Mobile last year, Sprint is now gradually porting all of the existing VM accounts into Sprint's account management system. Apparently, while your account is "in flight" (his phrase) from the old Virgin Mobile "Siebel" system to Sprint's "i-Care" system 3G and voicemail features will not work properly. He claimed that the transfer process starts right after a payment, and usually takes 7-10 business days, but he had occasionally seen it take up to 15.

I'm still pretty irritated with Virgin Mobile for never communicating any of this information, but at least this guy seemed to be familiar with the problem. I'm going to wait and see if his prediction is correct that the issue resolves itself in a few days when the account transfer completes.

reply to Swingerhead
I have been getting the same exact message as well. I have had VM for 5 years and also own a HTC Evo 4g. I want to to know if your service has been restored or what anyone here has done to get it back.

I called Virgin tech support and they sent me a new phone....and it has the same problem! Help!!!!

reply to dib22
Yeah according to VM tech support they were doing upgrades that were all completed on the 2nd of march but yeah anyways I called them up all day they had me reset the phone and reactivate it. It took about 2 hours for the phone too hook up to the network but sure enough it did and I have 3g now very very slow but hey it works im hopeing that the slow speeds have to do with what you were saying about crappy service couple weeks after an upgrade. Cant really be to mad about it they gave me a free month of service for it being out.

reply to Random_H3ro

reply to dib22
Any updates anyone? I still have no 3g and tech support aint worth a fuk.

reply to Random_H3ro
I am still not seeing issues on broadband2go products. I will find my old Virgin Android device tonight and toss 25 bucks on it to see if it is only happening to their phone side.

reply to Swingerhead
Another thing is I can on access Virgin mobile's my account web page and I can log in and everything and check my balance and what not but then typed in googles home page and it almost loaded just their search bar but no google logo like the page half way loaded and that was it no 3g anymore anyone else notice this? very strange..........

reply to Swingerhead
Well I called virgin mobile phone support 2 days ago due to my 3g being out the lady said upgrades are being done in the area from 2/22/13 to 3/7/13. So I checked yesterday to see if it was back on but no go. I called tech support talked to some lady that said the upgrades were all done with on march 2nd so i was like wtf then i was transferd about 6 times with no luck the last dude i talked to suggested i drive 55 miles to the next tower and see if it works there F that and F virgin mobile!!!!!!!!!!!!!!!!!!!!!!!!

reply to Max Signal

reply to dib22
I guess it is not as good a deal as it seems

reply to AintGotTime
virgin mobile doesn't even know about this forum... if you need them to fix something I suggest twitter, facebook, or phone.

reply to Swingerhead
4G down and I need it up.... NOW VIRGIN MOBILE!!!!!!!!!!!!!!!