US Telco Support > Frontier Communications > What's up with Frontier's DNS Servers????

What's up with Frontier's DNS Servers????

Does your Internet still work? From the traceroute it looks like it never leaves frontiers pa center. It looks like it gets stuck in a loop.

Yes... Internet works. We just experience random DNS lookup failures.

I've changed my DNS servers to Google's, so we'll see if that helps at all.

I have been having issues today with my internet not working. I had been fighting with it for a while and then I ran a speed test. My download speed seemed ok, but hit various web sites it was really slow.

So I thought to myself maybe Frontier's DSN servers are screwed up... then I switch to Google's DNS servers and it started working fine again.

Out of curiosity I did a search and ended up at this post and I decided to reply.

Hence my request -

»[DSL] 7550 modem DNS server setting?
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Washington Island, Wisconsin across Death's Door Passage

reply to matthopp
I was having the same issue with Frontier's DNS servers tonight. Changed the router to use OpenDNS addresses and everything is working fine now.

Yes, please, how?

reply to matthopp
I'm having trouble in MI as well; have been for the last few days. I've tried power cycling and it didn't help. What a nuisance.

reply to matthopp
Does anyone have a solution? I haven't heard anything helpful from Frontier.

Follow the link above to change to OpenDNS
208.67.222.222 & 208.67.220.220

When the topic arises, speak up for a distributed DNS system. A convenient HOSTS file manager would be nice too so that one could maintain favorite name-IP redirects.

I'm no longer on a 'doze PC and so have lots to unlearn and learn. Fedora 18!
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Washington Island, Wisconsin across Death's Door Passage

reply to matthopp
+1 for OPENDNS.

I have had no issues in the 24 or so hours since getting rid of Frontier's DNS servers.
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Washington Island, Wisconsin across Death's Door Passage

reply to matthopp
The best solution, as marked here several times, is to not use Frontier's DNS servers. I have them marked as a fourth backup, with OpenDNS, Google DNS, and Level3 as the primary, secondary, and tertiary DNS servers, along with my internal DNS server.

A good deal of Internet trouble can be directly related to DNS issues. Web sites taking a long time to start loading but then load quickly is likely a DNS issue. Same with some content not loading at all. I suggest always using OpenDNS (208.67.220.220 and 208.67.222.222) GoogleDNS (8.8.8.8 and 8.8.4.4) and Level3 (4.4.4.4) instead of Frontier or any ISP. Comcast has their stuff together, so you could use them if you want. Can't change with AT&T because of their UVerse crap.
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CompTIA Net+ Network Administrator - I know networks!
Professional Photographer - www.jnphoto.biz - Weddings and Senior Photos
Nice and comfy with Frontier DSL: I can help with your issues!
»speedtest.net/result/2472459013.png

These are all fine solutions -- but what does it take to get Frontier to fix their network?

One thing that will eventually force Frontier to correct it is for customers to consistently file reports with Frontier, with their local controlling authority and with the FCC. Posting the issue in DSLReports does not constitute a filed report.

Understand, but they have accepted three complaints from me and required the ISP (Frontier) to respond. This may be because they are a telco supplying service via DSL. My complaints addressed only ISP related issues. I guess if one presents the issues without malice it gets people's attention.

But getting the complaints/issues on file is helpful getting issues resolved. One has to start with the carrier and if no response then address the local controlling or regulatory authority if the carrier habitually fails to resolve issues.

reply to darcilicious
All it says is that the FCC does not regulate ISP's or the inet.

It says that in answer to the question:

How do I file a complaint against my Internet Service Provider?

If the FCC doesn't regulate something, than it has no power to enforce anything.

My guess is that Frontier never responded to the FCC's request at all. As you stated they have little authority to force an ISP to respond. Remember when Frontier started pushing FIOS customers to drop FIOS tv by increasing the price. Well the FCC got complaints about this and even had some legal grounds to ask Frontier if this was their plan all along because the FCC had an agreement with Frontier based on them approving the Verizon acquisition. I think both the FCC and an attorney general sent this request and guess what Frontier never did answer at all.