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Fergless
Premium
join:2008-04-19
Toronto, ON
reply to LanAdmin

Re: Quebec cable - speed upgrade

Hello everyone.

Staff are not always on the same page as Paul, he may very well make announcements on the forum before they are aware of it.

Tks



Fergless
Premium
join:2008-04-19
Toronto, ON

3 edits

@LanAdmin

said by "Acanac Inc (Paul)" :
Like I stated in previous post current clients already receive the increased speeds. Any client ordering today will also be getting the increased speeds by default. Once again clients are getting more than what is advertised on the web site today. I would assume this is a good thing

We have no special agreement to lower the speeds with Videotron. What you have is a tech support agent who is a bit out of date with the current tariffs however does not mean we made some special agreements.

When we are ready to do so the web site will be updated.

»What does the CBB ruling mean to you and me?

PS: The replies you got to your ticket were not from a supervisor, they were from support agents.