ever since about oct-2012, from 3pm to 9-10pm our ping goes up by outrageous rates. i try speedtests, and the throttling holds us steady "within our payment plan range" but the connection is intermittent overall.
every day my sons complain about how they cant play their games because their lag is so horrible because of the high pings.
customer support is NO HELP because as i said we're "within our accepted range for our payment plan"
such utter BS.