[Cable] Issue getting TekSavvy service activated - frustrated !
Not sure where to start with... just got very frustrated with my new service with Teksavvy cable activation...suppose to start my service on the day i cancelled Rogers on Feb21 but still no service as of Feb 24th....my SB6121 modem is getting 169.x IP and when coax unplugged its getting 192.x which means modem is fine DHCP is working ok. I even took the modem to friends house with Rogers connection and was able to get online so the modem is provisioned ok from Rogers end......i've called TS support on Feb22...they did normal troubleshooting and determined that Rogers DHCP is issue and not forwarding IP to my modem so TS Support opened a case with Rogers... on Feb 23rd i received a call from TS support that Rogers closed the case and everything is ok at their end....well NO...its still the same at my end...no Internet still 169.x IP, not sure how many times I've recycled and factory defaulted my modem...so TS support re-opened the case with Rogers..i have a home office and have various clients that i deal with everyday through emails, web conferencing...oh yes i have a VOIP phone which is also dead as on Feb21....any idea folks what I should do ???? i'll wait till end of the day and hopefully miracle will happens and i get an internet service..which i doubt....otherwise I am going to cancel TS service without even being online for a single day...hopefully i will get my activation charge refunded....
Re: [Cable] Issue getting TekSavvy service activated - frustrate
My experience with Rogers when I screwed by no DHCP assignment is that Rogers will always respond with "everything is OK" when the ticket is first opened. You then need to call TekSavvy back (as you said you have done), they will re-open the ticket and Rogers will magically find something is indeed wrong and get you back online. Its a painful process that TekSavvy or any other TPIA as no control over. It doesn't happen often or to many though, just wait to see what Rogers' second response is.
|reply to RMK1730 |
We can definitely look further into this to see what the issue is so we can get you back up asap. Really sorry there's been so many issues since you switched over to us. Can you either post in the direct forum if you haven't done so already »TekSavvy Direct or PM me your details when you can.
E-Services Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.
Thanks Jonathan, I sent you e-mail with my info, hopefully you have access to TSI system and can look at my account history...4th day went with no luck..crossing my fingers for tomorrow
on the 5th Day..finally got my Internet working...Rogers probably fixed the DHCP issue..I know its not TS issue their Tech Support has been great and did everything at their end..but Rogers turn around time is ridiculous...