said by chamberc:
Maybe you should post to the direct TWC forum.
Here's a link to the secure TWC Direct to Tech forum:
Give your name, address, phone number, account number, box make(s) on which the problem(s) occur, and a description of the issue(s.) (At the Direct Forum Link Below.) TWC will open a support ticket on your case, and should get this resolved:
»Time Warner Cable Direct