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Unbelievable

@optonline.net

worst possible time to reboot box

At this moment my rage toward Optimum is unlimited.

Was watching the Academy Awards. It had just reached the final award and they were about to announce the Best Film winner when the fracking SA 8300HD spontaneously reboots. This was not a power glitch, this was not a local hardware issue, this was some moron who decided to push out a firmware update NOW? WTF?

Give me a break. Fracking idiots.



Ken Peterson
Premium
join:2000-12-08
kudos:3

Odd - I'd bet most other SA 8300HD users had no problem. Mine was fine during the show. If that was actually done system-wide, I could understand your ire and it would be widespread. Sorry it had to happen to you... if it was indeed an firmware update.



limegrass69
Here's my Posting tag

join:2008-05-28
reply to Unbelievable

Mine was fine. No problems. Sounds like an issue local to your home (signals, hardware, etc.) Cablevision would not push out a firmware update at 11:30 PM.

Sorry you had a problem. You should have it checked out so that it does not happen again.



n2jtx

join:2001-01-13
Glen Head, NY
reply to Unbelievable

Funny this topic should come up. Last Wednesday I was at my sisters house waiting for the CBS Evening News at 6:30pm. Just as it started, I was very interested in the lead story, the box faulted and went into self-test followed by a reboot. I wound up watching the lead story on my iPad later on.
--
I support the right to keep and arm bears.


milan22

join:2008-12-17
Newark, NJ
reply to Unbelievable

said by Unbelievable :

At this moment my rage toward Optimum is unlimited.

Was watching the Academy Awards. It had just reached the final award and they were about to announce the Best Film winner when the fracking SA 8300HD spontaneously reboots. This was not a power glitch, this was not a local hardware issue, this was some moron who decided to push out a firmware update NOW? WTF?

Give me a break. Fracking idiots.

That's pretty funny. Were you mad?


battleop

join:2005-09-28
00000
reply to Unbelievable

How do you know that they pushed out an update and there was not some other problem?


root

join:2002-12-11
reply to Unbelievable

said by Unbelievable :

At this moment my rage toward Optimum is unlimited.

Was watching the Academy Awards. It had just reached the final award and they were about to announce the Best Film winner when the fracking SA 8300HD spontaneously reboots. This was not a power glitch, this was not a local hardware issue, this was some moron who decided to push out a firmware update NOW? WTF?

Give me a break. Fracking idiots.

Oh lord...do you really think they would ever push firmware to anything during prime time?

While you may be salty (your post is hard to determine if you're upset by this or not...so I don't want to assume that you are...but I think you might be??) Cablevision, like every other MSO, has policies in place that do not allow changes to be made to the network (including firmware updates to customer equipment) except for between 1-6 AM.


RARPSL

join:1999-12-08
Suffern, NY
reply to battleop

Talking about early morning Firmware Pushes, if I were designing the system that was doing it, I would make sure that it was non-invasive.

IOW: Check the box's status (using the same interface as is used to get the information to do the DVR Web display) to see that it is not in the process of recording OR has a recording scheduled to start in the next 30 minutes (I am giving the software 30 minutes to complete the push - a shorter push window may be enough) so that a late night/early morning recording is not affected. If it finds either an in-flight or scheduled recording, then reschedule the push by doing it at another time or putting that box later on the current push queue.

Note that this would not affect live TV viewing when the push is to occur (or watching a recording - although the fact that the DVR is playing a recording MAY be verifiable via the interface even if the Web Interface Display does not show this information) but at least it will not mess up a customer's attempt to make an early morning recording.


root

join:2002-12-11

said by RARPSL:

Talking about early morning Firmware Pushes, if I were designing the system that was doing it, I would make sure that it was non-invasive.

IOW: Check the box's status (using the same interface as is used to get the information to do the DVR Web display) to see that it is not in the process of recording OR has a recording scheduled to start in the next 30 minutes (I am giving the software 30 minutes to complete the push - a shorter push window may be enough) so that a late night/early morning recording is not affected. If it finds either an in-flight or scheduled recording, then reschedule the push by doing it at another time or putting that box later on the current push queue.

Note that this would not affect live TV viewing when the push is to occur (or watching a recording - although the fact that the DVR is playing a recording MAY be verifiable via the interface even if the Web Interface Display does not show this information) but at least it will not mess up a customer's attempt to make an early morning recording.

Yeah...I'm sure there is an overwhelming amount of people who are recording those infomercials and skinamax shows at 4am...


fwiw

@optonline.net

Cablevision doesn't do any updates on Sunday nights. Nor on any weekend night.



RARPSL

join:1999-12-08
Suffern, NY
reply to root

said by root:

said by RARPSL:

Talking about early morning Firmware Pushes, if I were designing the system that was doing it, I would make sure that it was non-invasive.

IOW: Check the box's status (using the same interface as is used to get the information to do the DVR Web display) to see that it is not in the process of recording OR has a recording scheduled to start in the next 30 minutes (I am giving the software 30 minutes to complete the push - a shorter push window may be enough) so that a late night/early morning recording is not affected. If it finds either an in-flight or scheduled recording, then reschedule the push by doing it at another time or putting that box later on the current push queue.

Note that this would not affect live TV viewing when the push is to occur (or watching a recording - although the fact that the DVR is playing a recording MAY be verifiable via the interface even if the Web Interface Display does not show this information) but at least it will not mess up a customer's attempt to make an early morning recording.

Yeah...I'm sure there is an overwhelming amount of people who are recording those infomercials and skinamax shows at 4am...

Those are not the only things that you can record in the early morning. In fact, just this morning I recorded a 3 hour long show from BBCA that started at 2AM (and thus ended at 5AM). This was the only airing that I could get (it was the last broadcast of a show that originally aired last month which I missed at that time). There are a number of cable channels that air reruns of earlier airings late at night. Some, I admit might be infomercials but others are just the west coast feeds of the east coast airing of a programming block.

The main point was what I made - The push should verify that the DVR is not in use (or will not be in use) during the push before taking the DVR out of service to do the microcode update.


Jmartz

join:2000-07-20
Tenafly, NJ

1 recommendation

reply to root

said by root:

Yeah...I'm sure there is an overwhelming amount of people who are recording those infomercials and skinamax shows at 4am...

Actually I do record some movies late at night. Sometimes the Tivo is tied up and I use West Coast feed to record. (Which is why CV should have all West Coast feeds available if they exist).

And unlike Cablevision equipment the TIVO is smart enough to not do software updates when things are being recorded. Tivo has very clever methods to their madness which is why the Tivo is the ultimate DVR and nothing will ever compete with it.

Cablevision should resell Tivo's... it would be a very smart move for them to do that.