For example, I tried to stream last night (Ustream). I had 80% dropped frames, which means 80% of what I tried to stream did not work. It's more than just a little problem. This is totally non-functional internet.
The download speeds are great. The upload speeds are great. It's just the packet loss that completely kills it. I left pingplotter on overnight. Everything is functional until around 1:00 AM to 7:00 AM. Then everything becomes a mess. It shouldn't be this way.
If Optimum doesn't have this problem, I'd switch in a heartbeat. But I have no idea.