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cchhat01
Dr. Zoidberg

join:2001-05-01
Elmhurst, NY
Reviews:
·Verizon FiOS
·RCN CABLE
·Earthlink Cable ..
reply to cchhat01

Re: [Speed] SB6141 + 50/6 = Slow Speeds in Elmhurst, NY ???

I have filed 3 trouble tickets (with reps: Chris (he apparently didn't store a ticket number in my account), Simone: ticket #304103 and Jose: ticket #304319).

No calls returned. Nothing.
When I call them to ask them for status they say, the tickets were closed out because they [RCN] didn't see any network related problems.

My problems start after 6PM, peak around 9:30 PM and level off around midnight.
Weekends are sporadic, with sunday nights being worse.
My speeds are top notch during mornings (right now my speeds test at 49-50mbps downloads at about 10AM).
They are good during the day (around 40-45 mbps average down until 4:30-5:00 PM).
Then the sudden plunge of death JUST WHEN I COME BACK HOME from work.

PLEASE CHECK MY SPEEDTEST HISTORY FOR TIMINGS AROUND 9:30 PM.

There are two other people now reporting RCN related slowdowsn in Elmhurst.
»[Speed] [Speed] Elmhurst - Queens
and
»[Speed] [Speed] Elmhurst - Queens

RCN team. Please do something. Please help.

chiggy
--
"Look at me, I'm Dr. Zoidberg, homeowner."