dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1344
share rss forum feed


jonb

@comcast.net

Basic service sub required to recv other levels?

I will become a new comcast customer after move from a charter town. I was looking at "starter xf doubleplay $90"
What other charges will cc tack on without notice to my $90 bill? I am worried about this fine print: "basic service subscription required to receive other levels of service" What is basic service sub (what channels) and cost?


NightOwl2

join:2012-03-19

1 edit

Basic service (cable) is the base, same as with Charter, Time Warner Cable, etc. The starter xfinity service is built upon whatever basic channels Comcast has in your area. If you had Charter Digital, the basic channels may have been 2 through 22, Digital View adding 23 through 97. The *cost* of basic service is included in the $90 price. However, that price probably does not include the cable box and possibly the modem, read the fine print. Since many customers opt for cable cards instead of a digital/HD box, new packages are priced without equipment. (some customers-edit) And taxes/fees are additional. The double play could run at least $100 to $105.


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to jonb

Most digital services include one box. Your plan doesn't appear to include HD (you might get an HD box, but HD channels will be disabled, and maybe even HD outputs.) HD is an extra $9-10 (per household, covers all boxes). An extra box is about $10 each, or $2 for a DTA. DVR's are an extra $8 each.

If you are getting Internet and/or phone service, there will be a $7 modem rental fee. If you are getting Internet service, you can supply your own modem. For phone, you can sort-of use your own eMTA, but it's not easy and not always worth it unless you plan on keeping it for over a year.

On top of that, there will be various local, state, and federal taxes and fees.


dishrich

join:2006-05-12
Springfield, IL
reply to NightOwl2

said by NightOwl2:

Since many customers opt for cable cards instead of a digital/HD box, new packages are priced without equipment.

Are you 100% sure? Normally, all cable pkgs above limited basic, include 1 full SD box. (in all-digital areas, limited basic includes 1 DTA) If you want HD on starter, it would add another $10 "HD tech fee", & automatically gives you 1 HD box instead; any additional outlets would also be HD boxes as well. It's been this way in our area since CC took over from Insight several years ago.

As far as cablecards, if you opt for one on your 1st outlet, you actually get a $2.50 credit back for using your own "CableCard equipment". (& FWIW, there are VERY few subs that use cablecards - don't know where you came up with that from...)

NightOwl2

join:2012-03-19

I apologize! Charter no longer includes box charges in the new packages, as I have been receiving flyers. Time Warner Cable changed packages a few years ago. When customers swapped the boxes, the promo rates *fell off* and we had to submit special billing forms for rate adjustments. Packages were built without equipment, then box swaps, or use of cable cards, made the billing much easier.

Here is fine print for Comcast double play:

Details and Restrictions
Offer ends 1/31/13 and is limited to new residential customers. Not available in all areas. Requires subscription to Digital Starter TV and Performance Internet service. After first 12 months, monthly service charge for Starter XF Double Play ranges from $100.20 to $109.99 for months 13-24, depending on area. After 24 months, or if any service is cancelled or downgraded, regular charges apply. After 24 months, regular rates apply for HBO® service and XFINITY Streampix™. Comcast’s current monthly service charge for Starter XF Double Play from $100.20 to $112.95 and for HBO® ranges from $13.95 to $23.95, depending on area. Comcast’s current monthly service charge for XFINITY Streampix™ is $4.99. TV and Internet service limited to a single outlet. Equipment, installation, taxes and franchise fees extra. May not be combined with other offers. TV: Basic service subscription required to receive other levels of service. Not all programming available in all areas. On Demand selections subject to charge indicated at the time of purchase. Internet: PowerBoost® provides bursts of download and upload speeds for the first 10 MB and 5 MB of a file, respectively. Actual speeds vary and are not guaranteed. Not all features, including Constant Guard™ Protection Suite, are available with Macintosh systems. 30-Day Money-Back Guarantee applies to one month’s recurring service charge and standard installation up to $500. Call for restrictions and complete details.


rody_44
Premium
join:2004-02-20
Quakertown, PA

charter may not but comcast does.



jonb

@comcast.net
reply to dishrich

said by dishrich:

said by NightOwl2:

Since many customers opt for cable cards instead of a digital/HD box, new packages are priced without equipment.

Are you 100% sure? Normally, all cable pkgs above limited basic, include 1 full SD box. (in all-digital areas, limited basic includes 1 DTA) If you want HD on starter, it would add another $10 "HD tech fee", & automatically gives you 1 HD box instead; any additional outlets would also be HD boxes as well. It's been this way in our area since CC took over from Insight several years ago.

Dishrich or anyone: questions: I have seen friend's SD box, and some ch fill his 16x19 tv screen and other ch are letterboxed. Does the $10 hd tech fee with hd box help this problem? And does a hd box have coax (ch 3) out or hdmi out, or both?

dishrich

join:2006-05-12
Springfield, IL

Depends if the "letterboxed" (SD) channels on YOUR system, are also offered in an HD feed to begin with.

If those said channels ARE offered in HD, then adding HD (tech fee) & swapping to an HD box should fix it.
Most HD boxes have HDMI, component, composite AND RF (coax) outputs, so they can work on ANY TV; you can find out when you go to swap boxes at your local service center.

If those channels do NOT have an HD feed on YOUR system, adding the HD fee/box isn't really going to help much, until CC adds the actual HD feed to work with your HDTV.