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roach9

join:2005-04-10
Surrey, BC
reply to EnigmaMac

Re: [AB] Optik TV/Internet GB Usage??

EnigmaMac, judging by your silence and inability to take a picture in 2013, and your ability to add an avatar to your user profile, I'm going to take a detective-leap-of-faith and say you are wrong that Telus charged overages, and now you're just covering your butt from seeming dumb or undercutting Telus, whatever your motive is, by acting like an ignorant grandpa, which I am almost certain you are not.

Move along. The thing I can't figure out, are you a Shaw stake-holder? Pissed off Telus employee? What's the scoop here?

DanteX

join:2010-09-09
kudos:1
Or maybe he is just not s confident of a techie like your self so cut him some slack ............... ok?

roach9

join:2005-04-10
Surrey, BC
I'm less apologetic for people making public claims and not backing them up for days.

Particularly online, behind the veil of anonymity.

This guys is trollin' us.

iHateShaw

join:2009-05-16
reply to EnigmaMac
Where can I check my Optik Internet usage? I have all 3 services with Telus and when I go online and click on usage, I only see long distance usage?

DanteX

join:2010-09-09
kudos:1
View your ebill and usage will be on it.


JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10
reply to EnigmaMac
give the op some slack.. judging by their previous posting history they don't seem to be a troll. More likely than not the bill just confused them
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

ruiner

join:2012-03-10
Canada
The bills definitely can be a bit of a mess at the start or when you change your services. I'm sure its just a mistake, there is no way Telus would get away with charging without warning and without a way to check your usage.

iHateShaw

join:2009-05-16
reply to DanteX
said by DanteX:

View your ebill and usage will be on it.

Yea, I did that and still only see LD usage.

DanteX

join:2010-09-09
kudos:1
Try downloading your bill in pdf format

iHateShaw

join:2009-05-16
said by DanteX:

Try downloading your bill in pdf format

This worked.......... thanks


EnigmaMac

join:2010-05-30
Calgary, AB
kudos:1

1 edit
reply to roach9
said by roach9:

I'm less apologetic for people making public claims and not backing them up for days.

Particularly online, behind the veil of anonymity.

This guys is trollin' us.

I haven't been keeping up with digital times these days, and know I am not a Shaw stake holder, infact, I hate Shaw. I love TELUS, I am jut wondering why I have all these other dates in jnauary and part in february, where they are charging small amounts each day that add up to $66.25 or something.. I will try taking a picture with my iPhone 5... if I can figure out how to upload it, or if I just upload it to iCloud?

I have to phone TELUS about this, but I will try my very best just to proove to you that I'm not trolling. I have no reason too. I have enough stuff on my mind and things to deal with. I will get a picture uploaded eventually here.

Mindman

join:2012-12-10
Merritt, BC
Take a picture, plug in your iphone to your computer. grab the picture off the iphone. go to imgur.com, at the top right hit computer then look for the file and then upload it

fatguy

join:2006-07-21
Edmonton, AB

1 edit
reply to EnigmaMac
...when telus lists the daily bandwidth chunks on the bill, they are to 2 decimal places.....they can be mistaken for dollar amounts i suppose if you miss reading the column headers....the total bandwidth also doesn't have GB listed beside it.

If telus were charging for bandwidth there wouldn't be just one person complaining....the forum would be overrun with posts.


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to EnigmaMac
See the Preview/Attach link? You can use that to add a photo. I think you're either misinformed or trolling.
--
The more I C, the less I see.

ruiner

join:2012-03-10
Canada
Click for full size
Click for full size
I would tend to agree considering their monitor finally realized I went over 400 GB.

DanteX

join:2010-09-09
kudos:1
You have grounds to file a complaint as there is no indication of overage charges by telus and they even stated publicy they have no plans to do so .

ruiner

join:2012-03-10
Canada
reply to pfak
said by pfak:

I think you're either misinformed or trolling.

I was agreeing with that since I went over my allowed 400 GB and wasn't charged overages.

Symtex

join:2005-04-06
Burnaby, BC
kudos:21
TELUS is not charging overcharge right now. If we did, it certainly was a mistake that needs to be corrected.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

DanteX

join:2010-09-09
kudos:1

2 edits
reply to EnigmaMac
Whats that overage charge work out to per GB? I roughly came up with roughly 1.9 per gig over which in comparison to the rest of the world is still pretty High.

I found this thread which provides some insight into what Canada and the rest of the world per per GB

»The Cost of Bandwidth - Canada versus the World

Also this article is in regards to the UBB debate which also sheds light on how over priced Per GB really is in Canada.


Tornado15550

join:2012-12-16
Canada
reply to ruiner
But where have they actually *charged* $X.XX for internet GB usage?
To me, all it seems like is that they have simply listed your usage.

ruiner

join:2012-03-10
Canada

1 edit
reply to EnigmaMac
I've said 2 or 3 times now that I was NOT charged for going over on the bill I just received today.


ano189

@telus.com
reply to Tornado15550
I totally agree.
There is not charge for over usage.
OP ,please explain where you see those charges you claim?


EnigmaMac

join:2010-05-30
Calgary, AB
kudos:1
reply to ruiner
said by ruiner:

I would tend to agree considering their monitor finally realized I went over 400 GB.

The pic that ruiner posted, right there.. My bill looks just like that, with the charges on each date like that. How do you blank out your phone # and etc? Do you have to use photoshop? or can you use something else?

I'm not trolling.. my bill looks exactly like that..


Tornado15550

join:2012-12-16
Canada
Just use paint, and black out the account info.
Drag and drop the pic into paint to edit.

CR123

join:2006-11-04
Vancouver, BC
reply to EnigmaMac
said by EnigmaMac:

My bill looks just like that, with the charges on each date like that.

Those aren't charges, that's just the usage in GB.
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. -


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to Tornado15550
said by Tornado15550:

But where have they actually *charged* $X.XX for internet GB usage?
To me, all it seems like is that they have simply listed your usage.

That is the Usage, in fact in the column above it says "Usage (GB)" -- there's no charges!
--
The more I C, the less I see.


Tornado15550

join:2012-12-16
Canada
lol i accidentally addressed this to the wrong person. This message was meant for OP.


Janonsoe283

@telus.net
reply to EnigmaMac
How can they even charge us for usage, when there's no meter keeping real time usage figures?

DanteX

join:2010-09-09
kudos:1
SHHH Hush up you dont go ruining it for the rest of us lol