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Robleh

join:2009-07-14
canada
Reviews:
·TekSavvy Cable

[Cable] cable modem logs what does this mean

On going problem, already had a tech sort the problem.. i just keep randomly getting disconnected. This time the US light was flashing
Mon Feb 25 19:09:42 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Feb 25 19:09:07 2013 Warning (5) Dynamic Range Window violation
Mon Feb 25 19:09:05 2013 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:7f...
Mon Feb 25 19:09:04 2013 Warning (5) Dynamic Range Window violation
Mon Feb 25 19:09:03 2013 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:7f...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:7f...
Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=80:c6:ab:7f:86:d...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:7f...
Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=80:c6:ab:7f:86:d...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:7f...
Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=80:c6:ab:7f:86:d...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:7f...
Mon Feb 25 19:06:17 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Feb 25 19:04:37 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Feb 25 19:04:25 2013 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ...
Mon Feb 25 19:04:25 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries...
Mon Feb 25 19:04:25 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Feb 25 19:04:25 2013 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ...
Mon Feb 25 19:04:25 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries...
Mon Feb 25 19:04:25 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

They don't mean a great deal other than you've got a flaky signal.

When you have a connection, we need to see your signal strengths and quality page.



Robleh

join:2009-07-14
canada
Reviews:
·TekSavvy Cable
reply to Robleh

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 615.0 MHz -3.9 dBmV 40.7 dB 0.000 % 256 QAM
2 591.0 MHz -4.3 dBmV 39.8 dB 0.000 % 256 QAM
3 597.0 MHz -4.7 dBmV 39.8 dB 0.000 % 256 QAM
4 603.0 MHz -4.2 dBmV 40.2 dB 0.000 % 256 QAM
5 609.0 MHz -4.0 dBmV 40.4 dB 0.000 % 256 QAM
6 621.0 MHz -3.6 dBmV 40.6 dB 0.000 % 256 QAM
7 633.0 MHz -4.1 dBmV 40.4 dB 0.000 % 256 QAM
8 639.0 MHz -4.3 dBmV 40.2 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
3 22.1 MHz 42.3 dBmV 16 QAM
1 31.3 MHz 44.5 dBmV 16 QAM
2 25.3 MHz 43.3 dBmV 16 QAM
4 38.6 MHz 43.8 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

It's going to be a pain to resolve because your signal levels are OK and the signal to noise is fine ... with no bit errors ... so it means it's intermittent.



Robleh

join:2009-07-14
canada
reply to Robleh

Last time the tech came over all he did was install a 3 way splitter and said everything is fine



Robleh

join:2009-07-14
canada

Diconnected again sigh..



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Hi,

Have you had the chance to contact us regarding this? If not please feel free to post in the »TekSavvy Direct forum.

Regards,
Martin



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to Robleh

Definitely a flaky signal on one or more channels. They warning Dynamic Range Window violation is saying that there is a big difference between the power levels of the 4 channels ... typically that is now over 12dB (at one time that used to be only a few dB to trigger this error) New modem firmware forgives a bigger signal difference.


gotak

join:2011-05-17
L6G 0C5
Reviews:
·TekSavvy DSL
·Rogers Hi-Speed
reply to Robleh

Are you using the DCM475? I am using that and because I didn't get it from tek they can't upgrade the firmware. A real big pain in the rear.

Mine pretty much does a disconnect at the same time each night around 11pm. It's annoying but not a show stopper as it will re-initalize and be back within the minute.

At some point I might decide to get a new modem but not at this time.



Crowbar1

join:2009-06-23
Toronto , ON

I suggest you contact someone like Teddy Boom »/profile/1434918 . He can flash the firmware for a reasonable charge ...



Robleh

join:2009-07-14
canada
reply to Robleh

i have that 476 model