I was convinced my boss to change his ISP to Electro Box. He agree to try start from his house before change ISP for his business and I was place order for him for his house.
I place order under my boss name. Because he use his personal credit card. So I don't want the name to be difference.
Few day later. He got a email said Modem it's ready for pick up. He forward it to me.
I went to thier office to pick up the Modem. Representative there refuse to release the Modem to me. (When I place the order I told them to contact me for installation or billing issue) Because she call my boss phone number and no one pick up the phone (He on the meeting at that time I know that)
She want to call the phone number that on file but that is my phone number.
So she refuse to give me a modem
but I have every infomation on hand.
My ID + My business card and Name on file+ Installation address + Installation phone number + Internet Place + How much bandwidth + What modem to pick up + Credit card number
Is that still not enough to verify?
My question is can I cancel the order to get a Refund? I have 3 residential installation order.
I don't feel to drive back and find the parking in longueuil again. And I don't think my boss will willing to call and wait 20-30 min to speak to the agent.