Yup its a known issue. I don't know what these cats are doing. Maybe planning for a major upgrade? It usually takes 2-3 months to sort it out with them. Its extremely terrible between 7-9pm. Literally 2-4mb on the download side. Not sure what Charter done. But, I have never had this much of a problem lasting longer then usual. Pings and upload is always fine and acceptable. Only the download is bad.