US Cable Support > Mediacom > [MO] Columbia MO, I think we just died :(

[MO] Columbia MO, I think we just died :(

Yeah out since 10;20 ticked off.

reply to Dmnchild
Yep, we also have no service! Hopefully it won't last through the whole storm

reply to Dmnchild
We are aware of the service issues in the area and are working to restore them now. There is no ETR at this time.

Makes work from home hard given 10--14 inches of snow forecast. My cable was my ace in the hole.

Fourth major outage after 10 this month. Gonna ask for month credit tomorrow. Unacceptable. Understand tonight but this puts me over the edge.

reply to Dmnchild
I'm skeptical that the snow caused this... I just walked to work, and it ain't that bad...
--
"When the hammer drops, the bullshit stops"

reply to Dmnchild
When I posted it was barely a few flurries, so I dont think its snow related. I just hope its fixed before it cant be fixed if the snow can prevent it :P

Im not trying to work from home, I am just trying to have internet in case I have to call into work :P

And we are still down. @home, @att and @mchsi. Same old crap. You would think people would have this down by now after 12 years. Really?

reply to Dmnchild
I have confirmation that there is damaged fiber down around Camdenton Mo, no ETA of repair. Repair crews are in route, they are reporting 1 inch of ice under 6 inches of snow. The company we lease fiber from in that area was reporting multiple open fiber circuits and they are working to get it repaired.

reply to Dmnchild
I have to agree. These repeated outtages are getting old. My last service was Att DSL and over a period of 8 years it went down 2 times. Since moving to Columbia last July Ive had 6 outtages in 8 months that last for many hours.

In addition, our Mediacom cable suffers from frequent box reboots, lockups, picture pixelations with movement and frequently that dreaded DVR service currently not available message. Chad, you great at what you do and I'm not blaming you, but the quality of Mediacom's products are very poor in my opinion. If my apartment complex gave me any other options and wasn't included with a discount in my lease, I'd be long gone from Mediacom.

reply to Spurge
It would be nice if we had some updates. It really irks me that companies don't share this kind of information, just send Randy out to fix your fiber line after a night of drinking. Where is the professionalism?

reply to Dmnchild
Techs are still in the field working to restore services. There was a fiber cut somewhere between Columbia and Jefferson City MO. This is impacting services on both of those cities as well as Morgantown, KY. Unfortunately I have not received an estimated repair time. If I do get any more information about this, I will pass it along to everyone.

Thank you for your patience and I apologize for any inconvenience this has caused.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

I had phoned the Mediacom number a short time ago. The recording said customers in Camdenton, JC, and Columbia had an estimated time of service restoration of 1 p.m. I appreciate Chad keeping us informed, but what I'd really appreciate is an ISP with countless thousands of customers in these communities having more than one Internet uplink so that a fiber cut in a single location would only impact performance, not completely take down service. Doing that is not rocket science, and goodness knows we pay enough to expect it. The Internet is a utility now. Having outages lasting more than 12 hours is unacceptable. How many people needed it last night and today due to the storms, and are without it? Sad.

reply to MediacomChad
Thanks Chad, you always deliver! If there were only more of you to make your job less daunting, dealing with us and all.

reply to HandleThis
I am not sure of the specifics of this particular outage beyond the fact it was caused by a damaged fiber line. I know we do have redundant paths in place to the majority of our headends. We are working to have these redundancies in place for the rest of our network in the near future.

reply to Dmnchild
hope you get service restored soon.

reply to Dmnchild
Just got an update a little while ago and thought I would share with everyone. They are looking at an ETR to be around 3pm.

reply to Dmnchild
Nothing as of 1:20 Update?

reply to Dmnchild
Oh the pain and agony... Whole day off work and no Internet.
Please tell me this is almost resolved?!