z_man401Premium
join:2006-02-05
North Charleston, SC | [TWC] SATX Road Runner Frequent Disconnects
Screen Cap |
anybody get any ideas?
Thank You |
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| What model modem is it? Do you have your own router? |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to z_man401
I took router out of the equation, The modem is a Arris DOCSIS 2.0 , MODEL: TM402G |
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| reply to z_man401
Signals look fine in that snapshot. Does the modem totally reboot when it disconnects? |
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| reply to z_man401
What do you mean by "frequent disconnects?" Kicks you out of a game, goes down for several minutes, what? Could be just a modem DCC request. What do the modem logs show?
/M |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to z_man401
That is good question. and I forgot to add Phone line goes dead too... |
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z_man401Premium
join:2006-02-05
North Charleston, SC | |
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| reply to z_man401
T3's shouldn't be causing the issue. How often does it go down? |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to z_man401
i think i just n00bed out ... |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to z_man401
about 5 times in day... atleast but mostly during prime hours, and generally i am the only one at home. |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to mackey
It seams to go down for several minutes.. New modem has helped. I am waiting for a reset / d/c that i can see.... |
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| reply to z_man401
Then it was a modem issue. Come back if the new modem does the same thing. |
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z_man401Premium
join:2006-02-05
North Charleston, SC | this is the new modem, cable guy was here a week ago, swapped out modems. It still does it. He is returning tomorrow. |
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Reviews:
 ·RoadRunner Cable
 ·Clearwire Wireless
1 edit | having issues here as well, however they found upstream issues and had are working it they had said my upstream snr was @ 24db at the tap. was having dc issues 10-50+ a day. the fixed the upstream issue changed the tap and signal value but was still having dc issues
they came out and gave me a brand new in box arris, however on Saturday @ 10:45 pm modem just stopped, no scanning for signal nothing. power cycled for it to come back up,,,15 min later it dropped 2 more times
MIMO Event MIMO: Stored MIMO
No Ranging Response received - T3 time-out
DCC-ACK not received
No Ranging Response received - T3 time-out
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Unicast Ranging Received Abort Response
MIMO Event MIMO: Stored MIMO
No Ranging Response received - T3 time-out
DCC-ACK not received
No Ranging Response received - T3 time-out
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Unicast Ranging Received Abort Response
MIMO Event MIMO: Stored MIMO
RCS Partial Service
SYNC Timing Synchronization failure - Loss of Sync
DHCP Renew - lease parameters tftp file-?
downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 135 591.00 MHz 6.44 dBmV 35.78 dB 256QAM 21879747027 13233 53604
Downstream 2 133 579.00 MHz 6.24 dBmV 35.25 dB 256QAM 23077821581 5607 20115
Downstream 3 134 585.00 MHz 6.10 dBmV 35.25 dB 256QAM 23233601682 5151 20855
Downstream 4 136 597.00 MHz 6.29 dBmV 35.25 dB 256QAM 23017487830 13807 54310
upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 34.00 MHz 44.25 dBmV Mixed (TDMA and ATDMA) 2560 kSym/s 64QAM
i think TWC here are changing stuff out/upgrading at the head end. besides Saturday net has been ok for the most part, im @ I-10 and MLK.
added
forgot to mention under myservices in check equipment status it shows there is an outage still twc site also does not pull up dvr recordings etc |
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fetfet
join:2012-03-23
San Antonio, TX | reply to z_man401
getting the t3 and t4 timeouts out here at culebra/1604 as well.
new modem, new main line to the house, tech worked on the node and its been better but still get 4-5 timeouts a day. |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to z_man401
An update, A technician showed up. Took the internet line off the amp. It did clean up the signal but 20 minutes later the disconnections continued. One thing that hasn't been factored in is a couple HomePlug devices used in conjunction with the router. So maybe one of those is tweaking The whole set up worked flawlessly for 6 months until we had to swap a dvr box. and that's when the trouble seamed to start... New HomePlugs are on the way and my next day off I can spend more time with t/s the whole set up...  |
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bryan85
join:2011-06-30
San Antonio, TX | reply to z_man401
This happens all the time to me. My modem doesn't stay up for more than a couple of days. SB6141 brand new, and I went through numerous others. I think the most stable one I had was the SB6580. That one was up for more than 50 days at one point. Then they started charging for modems and I bought the SB6141. TWC has been out to my house more times than I care to admit. I've given up and just deal with the reboots at this point. All signal levels are good.  |
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| If you complain enough they should give you a discount. You just need to find a politically correct way to do it. |
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z_man401Premium
join:2006-02-05
North Charleston, SC | reply to z_man401
Network Map |
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z_man401Premium
join:2006-02-05
North Charleston, SC | I have spoken too soon, So narrowing it down. I moved my laptop to room containing the modem, hooked directly in and the router rebooted twice in an hour streaming American Dad. It would be kind of nice to get a new looking router for TWC, even the "new to us" looks a little beat up.. I suppose next visit they will tell me it the socket possibly. |
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