z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Feb-26 3:04 pm
[TWC] SATX Road Runner Frequent Disconnects Screen Cap |
Over the past few weeks I have been getting frequent disconnects. Called TWC they replaced the modem. These problems still happen even eliminating my wireless router. I seam to get kicked/disconnected from 11 am -8 pm time frame... In case no one understands the abbreviation San Antonio TX. anybody get any ideas? Thank You |
actions · 2013-Feb-26 3:04 pm · (locked) |
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What model modem is it? Do you have your own router? |
actions · 2013-Feb-26 3:05 pm · (locked) |
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z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Feb-26 3:08 pm
I took router out of the equation, The modem is a Arris DOCSIS 2.0 , MODEL: TM402G |
actions · 2013-Feb-26 3:08 pm · (locked) |
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to z_man401
Signals look fine in that snapshot. Does the modem totally reboot when it disconnects? |
actions · 2013-Feb-26 3:09 pm · (locked) |
mackey Premium Member join:2007-08-20 |
to z_man401
What do you mean by "frequent disconnects?" Kicks you out of a game, goes down for several minutes, what? Could be just a modem DCC request. What do the modem logs show?
/M |
actions · 2013-Feb-26 3:12 pm · (locked) |
z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Feb-26 3:13 pm
That is good question. and I forgot to add Phone line goes dead too... |
actions · 2013-Feb-26 3:13 pm · (locked) |
z_man401 |
z_man401
Premium Member
2013-Feb-26 3:26 pm
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actions · 2013-Feb-26 3:26 pm · (locked) |
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to z_man401
T3's shouldn't be causing the issue. How often does it go down? |
actions · 2013-Feb-26 3:27 pm · (locked) |
z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Feb-26 3:28 pm
i think i just n00bed out ... |
actions · 2013-Feb-26 3:28 pm · (locked) |
z_man401 |
z_man401
Premium Member
2013-Feb-26 3:32 pm
about 5 times in day... atleast but mostly during prime hours, and generally i am the only one at home. |
actions · 2013-Feb-26 3:32 pm · (locked) |
z_man401 |
to mackey
It seams to go down for several minutes.. New modem has helped. I am waiting for a reset / d/c that i can see.... |
actions · 2013-Feb-26 3:41 pm · (locked) |
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to z_man401
Then it was a modem issue. Come back if the new modem does the same thing. |
actions · 2013-Feb-26 3:42 pm · (locked) |
z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Feb-26 3:46 pm
this is the new modem, cable guy was here a week ago, swapped out modems. It still does it. He is returning tomorrow. |
actions · 2013-Feb-26 3:46 pm · (locked) |
Netgear CM500 TP-Link Archer C7 Obihai OBi200
1 edit |
having issues here as well, however they found upstream issues and had are working it they had said my upstream snr was @ 24db at the tap. was having dc issues 10-50+ a day. the fixed the upstream issue changed the tap and signal value but was still having dc issues
they came out and gave me a brand new in box arris, however on Saturday @ 10:45 pm modem just stopped, no scanning for signal nothing. power cycled for it to come back up,,,15 min later it dropped 2 more times
MIMO Event MIMO: Stored MIMO No Ranging Response received - T3 time-out DCC-ACK not received No Ranging Response received - T3 time-out Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Unicast Ranging Received Abort Response MIMO Event MIMO: Stored MIMO No Ranging Response received - T3 time-out DCC-ACK not received No Ranging Response received - T3 time-out Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Unicast Ranging Received Abort Response MIMO Event MIMO: Stored MIMO RCS Partial Service SYNC Timing Synchronization failure - Loss of Sync DHCP Renew - lease parameters tftp file-?
downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 135 591.00 MHz 6.44 dBmV 35.78 dB 256QAM 21879747027 13233 53604 Downstream 2 133 579.00 MHz 6.24 dBmV 35.25 dB 256QAM 23077821581 5607 20115 Downstream 3 134 585.00 MHz 6.10 dBmV 35.25 dB 256QAM 23233601682 5151 20855 Downstream 4 136 597.00 MHz 6.29 dBmV 35.25 dB 256QAM 23017487830 13807 54310
upstream
UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 34.00 MHz 44.25 dBmV Mixed (TDMA and ATDMA) 2560 kSym/s 64QAM
i think TWC here are changing stuff out/upgrading at the head end. besides Saturday net has been ok for the most part, im @ I-10 and MLK.
added
forgot to mention under myservices in check equipment status it shows there is an outage still twc site also does not pull up dvr recordings etc |
actions · 2013-Feb-26 9:18 pm · (locked) |
fetfet join:2012-03-23 San Antonio, TX |
to z_man401
getting the t3 and t4 timeouts out here at culebra/1604 as well. new modem, new main line to the house, tech worked on the node and its been better but still get 4-5 timeouts a day. |
actions · 2013-Mar-1 12:57 pm · (locked) |
z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Mar-1 6:19 pm
An update, A technician showed up. Took the internet line off the amp. It did clean up the signal but 20 minutes later the disconnections continued. One thing that hasn't been factored in is a couple HomePlug devices used in conjunction with the router. So maybe one of those is tweaking The whole set up worked flawlessly for 6 months until we had to swap a dvr box. and that's when the trouble seamed to start... New HomePlugs are on the way and my next day off I can spend more time with t/s the whole set up... |
actions · 2013-Mar-1 6:19 pm · (locked) |
bryan85 join:2011-06-30 San Antonio, TX |
to z_man401
This happens all the time to me. My modem doesn't stay up for more than a couple of days. SB6141 brand new, and I went through numerous others. I think the most stable one I had was the SB6580. That one was up for more than 50 days at one point. Then they started charging for modems and I bought the SB6141. TWC has been out to my house more times than I care to admit. I've given up and just deal with the reboots at this point. All signal levels are good. |
actions · 2013-Mar-2 12:38 am · (locked) |
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Random Guy
Anon
2013-Mar-2 7:22 am
If you complain enough they should give you a discount. You just need to find a politically correct way to do it. |
actions · 2013-Mar-2 7:22 am · (locked) |
z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Mar-2 5:17 pm
Network Map |
It looks like the home plugs were at fault. going on two hours without a d/c. And I had about 4 or 5 d/c before they (new home plugs)arrived today. I hope I haven't spoken too soon. I would rather replaces homeplugs than the router. |
actions · 2013-Mar-2 5:17 pm · (locked) |
z_man401 |
z_man401
Premium Member
2013-Mar-3 2:50 am
I have spoken too soon, So narrowing it down. I moved my laptop to room containing the modem, hooked directly in and the router rebooted twice in an hour streaming American Dad. It would be kind of nice to get a new looking router for TWC, even the "new to us" looks a little beat up.. I suppose next visit they will tell me it the socket possibly. |
actions · 2013-Mar-3 2:50 am · (locked) |
fetfet join:2012-03-23 San Antonio, TX |
fetfet
Member
2013-Mar-3 2:31 pm
ive got another tech coming out tomm. this will be visit #7 for internet problems since xmas. ive been lucky enough to have been credited this whole time but like i told them, id rather just pay my bill and have the service working as it should instead of having all these credits and a non stable internet connection. |
actions · 2013-Mar-3 2:31 pm · (locked) |
z_man401 Premium Member join:2006-02-05 North Charleston, SC |
z_man401
Premium Member
2013-Mar-6 1:05 am
Today while I was at work, The techs replaced line from the outside of house to HUB? apparently some chaffs and nicks in line.. They replaced all inside connectors.. it going on 1 hr and I watched The Cleveland Show without a hick up... We will see tomorrow afternoon. That's when its usually all over the place |
actions · 2013-Mar-6 1:05 am · (locked) |
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Traveln to z_man401
Anon
2013-Mar-16 12:59 am
to z_man401
My internet crashes at least once or twice a day with TW-RoadRunner unless I turn off/on the modem each afternoon. It's done that almost consistently for the last two years. I now consider it a feature of TW-Roadrunner; very much like Microsoft bugs are special opportunities to try out Microsoft's crash recovery software. |
actions · 2013-Mar-16 12:59 am · (locked) |
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to z_man401
Your internet shouldn't be doing that. Have you actually called in to get it fixed? |
actions · 2013-Mar-18 9:25 am · (locked) |