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PZ1685

@rcn.com

[VOD] VOD on my RCN Tivo isn't working

My Tivo VOD hasn't worked in days. I had customer service try every option. A case was opened several days ago with no resolution reached. The VOD worked initially but hasn't in sometime. I saw on similar threads RCN techs on these forums had success with similar issues so I thought I would try this out. Any suggestions?


jmirabella
Joe Mirabella
Premium,VIP
join:2003-10-20
Lanham, MD
kudos:5
can you describe what does not work? and/or any error messages you get along the way..
--
Joe Mirabella
VOD Operations


PZ1685

@rcn.com
Yes I can bring up the on demand menu. When I make my selection it tried loading then a message comes up saying request failed please try again. if problem continues please call customer service. There are no additional codes in the message. I also ruled out internet issues as the rest of the Tivo internet services like Pandora work fine. Also I have tried power cycling and the tivo service connects successfully.


jmirabella
Joe Mirabella
Premium,VIP
join:2003-10-20
Lanham, MD
kudos:5
message me your phone number/name and a time I can reach out to you when you are in front of the box.
--
Joe Mirabella
VOD Operations